How to build deeper, more robust relationships | Carole Robin (Stanford GSB professor, “Touchy Feely”)
Lenny Rachitsky
APRIL 25, 2024
Instead ask what, when, where, and how to gain insight into their perspective. .” When seeking to understand someone’s motives and intent, inquire genuinely without judgment. Avoid asking “why” questions, as they provoke defensiveness. Instead, use “I feel” followed by an actual feeling word.
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