Gainsight

MARCH 12, 2024

For example, you can ask ChatGPT—or other tools—to create: A course outline A video script Questions for a quiz Creative course names or a description An email or social post to promote your courses to customers AI is your friend, not your replacement.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

MARCH 23, 2023

You can also replace your product’s name with a feature to collect feature-specific feedback. You can also replace the support team experience with whatever experience you want to collect feedback on. Wise sends the NPS survey via email. Send follow-up emails to close the feedback loop.

Product Research 95

Product Research User Testing Feedback Software Customer Feedback 95

Userpilot

MAY 10, 2023

EliseAI responds to questions and requests across chat, text, and email with a human touch. Levity helps you automate everyday tasks, from email labeling to lead generation. Standalone task automation apps: These isolated apps, such as email automation systems and Facebook Messenger bots, automate tedious everyday tasks.

Data Visualization 73

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 73

Gainsight

NOVEMBER 29, 2022

High-growth startups are seeing their funding and valuations dip as profitability replaces growth as a key value driver. Incorporating digital tools isn’t about replacing CSMs with a fully automated Customer Success (CS) program. The tech-heavy Nasdaq is down more than 30% already this year.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Banking 52

Intercom, Inc.

MARCH 14, 2018

An example of this was enabling customers to capture an email and replace the standard conversational reply on outbound messages. We iterated on our new reports design and then were in a much better place to rollout and replace reports in a more informed and confident way. Is it replacing something that exists already?

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

ProductPlan

FEBRUARY 10, 2022

Replacing your on-prem servers for storing corporate data with a cloud-based data management and backup solution. Theme 2: Update your agent workflows. Secondly, before they’ve implemented the new chatbot app, the company will want to update the workflows of its customer success team.

Roadmap 89

Roadmap Research Software Software Review Technical Review 89

Userpilot

JANUARY 26, 2023

It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. Just a name and email address are enough to get started. Replace generic product tours with interactive walkthroughs – they’re more engaging and helpful. Otherwise, it feels overwhelming and demotivating for users.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Gainsight

OCTOBER 10, 2023

Workflow automation: AI will show information about a customer’s learning and assign relevant courses. How AI Is Transforming Content Creation AI isn’t a replacement for content creators, but it is the key to accelerating content creation, especially for teams with limited resources. AI-powered content creation is already here.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Gainsight

MARCH 4, 2022

They discussed the fundamentals of customer success, from workflows and processes to startups and enterprise business. According to Samantha Samuels, Head of Partnerships at Friendbuy, prioritizing time is essential to customer success managers who sometimes feel they need to stay up till midnight and answer every email to get to inbox zero.

Customer Feedback 97

Customer Feedback Feedback Software User Testing Customer Experience 97

Intercom, Inc.

NOVEMBER 20, 2018

The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can walk people visually through workflows, and for many, it’s much easier to follow along with a video than a convoluted list of steps. You can resolve complex issues through live chat in a matter of minutes.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146

Userpilot

MAY 31, 2022

Send “what’s new” emails to lagging users highlighting the changes you’ve made to the app since it’s very likely they haven’t seen your in-app notifications. This happens when customers develop their behavior patterns and workflows around the features they use the most and forget about the others. Source: Miro.

Feedback Software 96

Feedback Software User Testing Product Research Customer Experience 96

Gainsight

MAY 7, 2020

Despite this, because of the historical legacy of surveys and CX being more of a corporate measurement program than an operational workflow, CX and survey programs are often divorced from the day-to-day operations of CS teams. We’ve seen email open rates double or triple consistently through this approach. for advocacy or expansion).

Analytic Tools 59

Analytic Tools Customer Communications Feedback Software Customer Experience 59

Gainsight

MARCH 31, 2020

If your team is like most other customer-facing organizations, you rely on email to do a lot of communications with your customers. And there’s a lot of inefficiency in email—I can wager that your CSMs are sending the same email in slightly modified forms many times over to their customers.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Mironov Consulting

MARCH 12, 2017

be replaced by standard, fully available commercial products. But there’s usually resistance from developers when I suggest uprooting their internal work in favor of COTS – Commercial Off-The-Shelf Software – especially since commercial products are never an exact replacement for what the team has already implemented.

Reporting Tools 73

Reporting Tools Development Customer Experience Data Visualization 73

Userpilot

JULY 21, 2022

Customer service is more than responding to email requests. Multichannel support (email, live chat, phone, social media, etc.). It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. Also, their workflows are different. Replace all human interactions.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

ProductPlan

JULY 27, 2023

An organization undergoes a digital transformation when it applies digital technologies to change, improve, enhance, and replace existing business processes. Kris noted that Brain Box Labs used JTBD in their own operations as well, “especially in improving existing workflows. What is digital transformation and why is it important?

Research Software 71

Research Software Framework Customer Experience Product Research 71

Userpilot

FEBRUARY 21, 2023

Replace generic product tours with interactive walkthroughs. Since your product is in constant development, your users need to continuously catch up with the newest features, updates, and workflows. They’ll stick to their behavior patterns and workflows they’ve developed over time.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

ProductPlan

FEBRUARY 1, 2023

Busy people don’t want to spend their precious hours migrating workflows, setting up schemas, and plugging away in a tool that ends up abandoned down the line. Why would I put files on SharePoint if everyone asks me to email those docs to them anyway? This is particularly the case with collaboration tools.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

The Product Coalition

JULY 28, 2020

Upsell Strategy (upgrade, expand, replace) b. Customer Success (CS) Strategy The role of the PM here is to understand the requirements of the users, how to convert new users into repeat paying customers, and what levers to rely on in order to grow the existing customer accounts. To do so, the activities of the PM include: a. User Retention c.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

OCTOBER 15, 2020

It won’t replace the playbook, but you can also listen to why this matters on my video: 1. SEO content > relevant lead magnet > nurturing email workflow > demo call) and tactics to execute it. create drip-feed email sequence. The post will cover: The importance of a Product Adoption Strategy. Different, right?

Onboarding KPIs 80

Onboarding KPIs Strategy Customer Experience User Testing 80

Userpilot

FEBRUARY 21, 2023

Replace generic product tours with interactive walkthroughs. Since your product is in constant development, your users need to continuously catch up with the newest features, updates, and workflows. They’ll stick to their behavior patterns and workflows they’ve developed over time.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Data Visualization 75

Folding Burritos

JUNE 25, 2015

Avoid email — the power of face to face conversations is outstanding. Presentation slides, 1 page memos or emails can all work. Finally, you may not have the full skill-set to fully replace them on your own, leading you to either do the best you can or find other people to help you do it. Reducing the Asymmetry. Step 1: Talking.

Presentation 189

Presentation User Testing Feedback Software Consulting 189

nulab

AUGUST 6, 2021

It’s useful for explaining software to clients and stakeholders; and assessing the impact of adding new features or upgrading, replacing, or merging existing applications. It’s also useful for spotting areas for improvement in processes and workflows. Integration architecture diagram. Website architecture diagram. Better yet?

Data Visualization 94

Data Visualization Weak Development Team Customer Experience Software Developers 94

Bain Public

SEPTEMBER 19, 2020

Unity could do just that and so much more since it connected the entire studio, teams and creative workflows. They wanted to create an invoice approval workflow, which would lead to streamlined invoice management. email and spreadsheets). The sta kes were high, yet we made a transformative shift. A Message From The CFO. "As

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

The Product Coalition

JULY 8, 2020

Most commonly emails, SMS, or engagement platforms like Intercom. Trigger specific Feedback email after events you define with your team (registration, onboarding, upgrade…). These emails can be automated by your dev team or using any customer management platform like Intercom, Sendgrid, Mailchimp, or CRM. "?—?Bad

Feedback Software 84

Feedback Software Data Visualization Customer Feedback User Testing 84

Innovatemap

OCTOBER 15, 2020

Some things have changed — like that big white Photoshop box is now an email with a download button thanks to the rise in cloud computing and SaaS (software-as-a-service) delivery. Product-led growth is more than just providing a free tier, and it doesn’t mean replacing sales and marketing with product-led growth features.

Customer Experience 52

Customer Experience Software Review B2C Download 52

Usersnap

AUGUST 19, 2019

SmartTask will help you cut down on client follow-up calls, endless and messy email threads and unproductive face-to-face meetings. . Using this tool, you can get visual bug reports and customer feedback for your digital product from development to production to streamline the workflow. Is this working out? Ayoa (previously Droptask).

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

ProductPlan

JULY 27, 2023

An organization undergoes a digital transformation when it applies digital technologies to change, improve, enhance, and replace existing business processes. Kris noted that Brain Box Labs used JTBD in their own operations as well, “especially in improving existing workflows. What is digital transformation and why is it important?

Research Software 40

Research Software Framework Customer Experience Product Research 40

Userpilot

OCTOBER 11, 2021

Replace long and boring product tours with in-app guidance such as interactive walkthroughs – they're more specific and contextual and guide users through the learning path of using your product. There are multiple feedback tools you can use that are designed for collecting feedback through in-app or email surveys.

Feedback Software 117

Feedback Software User Testing Product Research Customer Experience 117

Mind the Product

NOVEMBER 12, 2018

Maybe you’ve received a confirmation email saying “ Th?nks If the designers don’t have time to ask for formal sign-off, we make sure they get in touch via Slack or email to check that something is going to work in other languages. We have a heavily automated localization workflow for the translation process itself. ng here ple?se

Research Software 131

Research Software User Testing Software Review Product Research 131

Userpilot

FEBRUARY 9, 2022

Replace product tours with interactive walkthroughs and shorten the time to value. Communicate with your users in-app, rather than by email. A typical inbox will contain everything from work emails to cat videos! Box provides content management and workflow software to businesses. New user onboarding example #1: Box.

Analytic Tools 97

Analytic Tools Research Software Onboarding KPIs Customer Experience 97

Amplitude

AUGUST 29, 2018

Effective September 4th, the notifications will trigger upon your organization reaching respectively 80%, 90%, 100%, and 110% of your event quota, notifying admins via email and in the application. Please note, this update will replace the customizable alert threshold. We’re also consolidating data management and simplifying settings!

Data Visualization 40

Data Visualization User Testing Customer Experience Customer Feedback 40

Intercom, Inc.

FEBRUARY 26, 2018

means people can fulfill almost all of their technology infrastructure and platform needs in minutes, cheaply, with only a credit card and an email address. Our engineers build and evolve our customer-facing web and mobile applications’ UI and workflow engine and our end-user facing messenger.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Gainsight

OCTOBER 22, 2018

Because my CSMs are already working nights and weekends in answering customer emails, hosting best-practice calls, conducting trainings, running EBRs.”. But why do they need tons of email responses, calls, trainings, etc.?”. Lots of people talk about AI and automation—claiming that jobs are being replaced by software.

Weak Development Team 51

Weak Development Team Customer Experience Product Research Data Visualization 51

Usersnap

FEBRUARY 15, 2021

If you need to know their job role or get consent to access their account, save an extra round of email back and forth by adding this field to your widget. Replacing the code on your website/app : Since the new project is independent from the existing old project, you will have a new Usersnap snippet code. Linking projects.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Rather than replace financial representatives with technology, Bedi’s goal is to use technology to enhance the advisor-client relationship. “If he asks rhetorically.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Rather than replace financial representatives with technology, Bedi’s goal is to use technology to enhance the advisor-client relationship. “If he asks rhetorically.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40