Userpilot

FEBRUARY 14, 2024

What are the best Salesforce integrations in 2024? In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

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Analytic Tools Feedback Software Research Software Customer Experience 95

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

APRIL 19, 2024

Ever wondered how likely your customers are to recommend your business? Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. Net Promoter Score surveys help shine a light on what’s working well and potential improvements.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Growth is the lifeblood of any company, and it is paramount for any SaaS company. Measuring a company’s growth helps you understand how much you progressed and where you stand. What is the company’s growth rate?

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Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. What conversion rate optimization trends are worth adopting?

Feedback Software 104

Feedback Software Research Software Analytic Tools Product Research 104

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies. Author: Emilia Korczynska is the Head of Marketing at Userpilot.

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Onboarding KPIs Feedback Software Research Software Books 98

Userpilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Let’s get right to it! What is CAC payback?

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Lenny Rachitsky

JANUARY 7, 2024

Brought to you by DX —A platform for measuring and improving developer productivity | OneSchema —Import CSV data 10x faster | Vanta —Automate compliance. The first rule of strategy is to write it down. Utilize writing as a powerful tool for personal and professional growth. Simplify security.

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Research Software CTO Engineering Leadership 113

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Lenny Rachitsky

APRIL 9, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Why: The best operators in the world are too busy doing real work to have time to write publicly or explore the newsletter or podcast life. Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr.

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Get ready to empower your decisions with real-world market intelligence. Why should you do market research?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

MARCH 7, 2024

How do you use the insights to improve user engagement? Userpilot is a product growth platform that allows you to collect customer feedback , analyze user in-app behavior , and drive engagement through in-app experiences. How do you conduct user engagement analysis? What metrics you should track? Let's dive right in!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Over the last 10 years, this thinking has come undone. Crowded markets mean companies can no longer assume they are the only, or best, choice.

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. Userpilot is a product growth platform specializing in user journey analytics and product adoption. Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Have ChatGPT brainstorm ideas to improve your onboarding process.

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JANUARY 3, 2023

Are you trying to improve MQL to SQL conversion rate to drive product growth ? This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. MQL is a potential customer fit for your business, reviewed by the marketing team.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. A market gap can be caused by missing functionality or poor user experience.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Conversion rate measures the percentage of users performing the desired action.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 96

Intercom, Inc.

MARCH 13, 2019

During your first wave of growth, your initial customers are very important. As you reach your next wave of growth, you need to continue to invest in those customers and in that product, and recognize that, in order to keep growing, you need that product to appeal to more people. How to expand your market.

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Marketing User Testing B2C Enterprise 171

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential. It isn’t about Product-Led, OR Sales-Led, OR Marketing-Led Growth.

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Customer Experience Customer Feedback User Testing User Friction 130

Userpilot

FEBRUARY 25, 2024

Predictive analytics are driving business decisions such as product and marketing strategy. Companies are going beyond product marketing and investing in content marketing to deliver value to users. Analyzing user behavior can help you understand how users perceive your product and brand.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

NOVEMBER 26, 2023

Using CRO analytics is one of the best ways to drive growth. Explore the best conversion rate optimization tools on the market. Your conversion rate optimization efforts might be focused on different actions based on the business context. This helps you identify opportunities to improve conversion rates.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

FEBRUARY 24, 2023

Pic by Flow Bohl The short answer is yes, as long as the PM role involves communicating with commercially oriented stakeholders like CEOs with an interest in financial growth, pretty much every CEO. Measure what’s valuable, don’t just value what’s measurable. If they’re not good either, then continue the way down the hierarchy.

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Reporting Tools Data Visualization Customer Experience Download 147

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. What are marketing surveys?

Data Visualization 96

Data Visualization Product Research Research Software Analytic Tools 96

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. Certainly this set us on the correct path, but unless we action on these insights to a valuable piece of strategy, and action that strategy to process and design, all is for naught. When we jump into analytics, we have a few goals.

Data Visualization 131

Data Visualization Customer Feedback Customer Experience Analytic Tools 131

Userpilot

AUGUST 9, 2023

It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. In this article, we’ll cover how to calculate retention rate, other key customer retention metrics, and how you can improve your retention rates. What is customer retention rate?

Customer Feedback 98

Customer Feedback Customer Experience User Testing Analytic Tools 98

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

MARCH 7, 2024

Inbound marketing funnel reports focus on the effectiveness of marketing efforts in attracting the interest of potential customers and turning them into leads. Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing. Let’s get to it!

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Userpilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Ramli John’s best practices on user onboarding. The best videos about customer service include: Valuetainment stories about great customer service. moment” varies from user to user.

Customer Experience 96

Customer Experience Customer Feedback Feedback Software User Testing 96

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. In this article, we will cover the voice of the customer methodology.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys.

Customer Feedback 97

Customer Feedback User Testing Customer Satisfaction Customer Experience 97

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? What is product marketing? What made them successful?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

AUGUST 29, 2022

What is engineering as marketing and how can it help you drive product growth and boost your authority in your industry? In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Best practices for implementing it.

Research Software 97

Research Software Engineering User Testing Marketing 97

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? You can find detractors and learn which areas need improvement. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. What are the goals of an NPS program?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98