The Product Coalition
JUNE 4, 2020
The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.
Johanna Rothman
APRIL 4, 2022
When I started to blog in 2003, I used Blogger. Not because I didn't have comments, but because at the time , we needed a separate commenting system. The person I hired could not export the comments from the other system and integrate them into WordPress. However, I now have a system to use to assess my technology.
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Tyner Blain
AUGUST 17, 2023
In 2003, Managing Software Requirements: A Use Case Approach by Leffingwell and Widrig (p.101) A Short Walk Through Problem Statement History As far as I can tell, the problem statement as artifact goes back to 2002’s Use Case Modeling by Bittner and Spence (p.69). 101) introduced a slightly different syntax.
The Product Coalition
APRIL 10, 2018
Credit: Product Management Festival’s Trends and Benchmarks in Product Management Report The trends report supports this because about 50–60 percent of the respondents admit to having product management processes that need development due to being outdated or simply not in place. It looks like we’re not doing so well.
Usersnap
FEBRUARY 20, 2020
His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question. There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. The advantages of NPS.
Intercom, Inc.
SEPTEMBER 12, 2019
Probably not, because design is a practical activity where ethics is more of a system of beliefs. And it’s the system that’s at fault. This is the system.” ” The system is exclusive for people who are privileged enough to be able to use these machines, people who use them on a day to day basis.
eG Innovations
MARCH 5, 2021
We started with Citrix technologies in 2003. When there is a problem, you have to be able to say whether the issue occurred in the Citrix stack or whether it was due to the underlying infrastructure – the virtualization technology (VMware, MS Hyper-V, Citrix hypervisor, etc.). How did that technology come about?
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