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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Alchemer Mobile

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.

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How Do Healthcare Applications Help Physicians to Prevent Burnout?

The Product Coalition

In 2018, their number was 40%. Professional burnout is a state of moral and physical exhaustion that doctors experience due to stress, great responsibility, or working overtime. As of 2018, 54% of physicians worked more than 51 hours a week. Doctors make fewer mistakes thanks to an optimized system.

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How to Create Better Mobile Surveys

Alchemer Mobile

In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. The most surprising (and satisfying) finding is that even with the year-over-year increase in the number of surveys sent, the survey response rate held steady at 18 percent compared to 2018’s 19 percent. Mobile Surveys and Notes.

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Tools to Collect More Mobile Customer Feedback

Alchemer Mobile

When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place. In 2019, apps sent 44,849,700 consumer surveys , which is a 29 percent increase from 2018. Ratings and Review Prompts.

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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. Our databases were in significantly better shape due to our Rails ownership and expertise.

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Quantum UX Research

UX Planet

This is due to quantum parallelism — the ability to evaluate multiple calculations simultaneously. In particular, quantum computing will enable computational modeling of incredibly complex chemical and biological systems, like human brains, at atomic resolutions. Physical Review Letters, 125(4). Physical Review A, 98(3).

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The Future of Digital Health: Realities vs Opportunities

The Product Coalition

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. In 2018, venture capital and private equity invested more than $9 billion in digital health firms, a $2 billion increase over the previous year.