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The Best Customer Success Tools for 2020 and Beyond

Userpilot

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. The best part, however, is that your CS team can then improve your in-app messaging. Despite the name, Salesmachine is a great customer success tool.

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Guest Blog Post: Four Quick Takeaways From #BoS2019

Business of Software Conference

It’s more than branding and messaging – your positioning should answer the question: “What is this and why should I care?”. She described it perfectly when she named OKRs as being “Overrated and Kinda Right.” Q&A with Rich Mironov BoS Europe 2020 BoS USA 2020. OKRs & Outputs over Outcomes, Oh my….

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Dark Patterns: The Dark Side of UX

UX Planet

Instead of a simple email saying, “Let’s connect on LinkedIn,” users’ contacts received multiple follow-up emails, giving the impression that the messages came directly from the users themselves. In 2020, the European Commission announced in its Consumer Agenda its commitment to improving consumer rights. Well, it didn’t go as planned.

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16 Product Management Tools You Don’t Want to Miss in 2020

Userpilot

2020 is set to be a big year for SaaS. You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement. You show the right message to the right users at the right time. You can implement logic jumps, and personalize your survey with your user’s name and other details.

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Building your Brand Through Social Media

The Product Coalition

billion, according to a 2020 report. It’s always good to put a face to a name or a brand. You can see what kind of messages you’re sending if you have a documented strategy in place. According to most business and consumer marketers who know the statistics, social media is crucial to building a brand. billion internet users.

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Product Management Resources: All you need in your first 90 Days as a Product Manager

Userpilot

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks.

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Lipstick Agile

The Product Coalition

Product Owners who “own” the product by name only, and developers questioning why “Agile” is imposed upon them and often turns out to be just another form of micromanagement. ?? Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. Do you want to get this article in your inbox? “I

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