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A Year in Product – The Greatest Product Growth & Adoption Trends of 2020 & for 2021

Userpilot

Which product trends emerged in 2020 and are here to stay? We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? What Was New in Userpilot in 2020.

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How the pandemic has changed customer support forever

Intercom, Inc.

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

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The Best Customer Success Tools for 2020 and Beyond

Userpilot

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. The best part, however, is that your CS team can then improve your in-app messaging. Despite the name, Salesmachine is a great customer success tool.

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How Do Aha Moments Lead to Feature and Product Adoption?

Userpilot

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. It allows them to send direct and group messages, create channels and workspaces, have voice and video calls, and share files. How do users experience Slack value?

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Product Management Lessons from Kids Television

The Product Coalition

Helpsters Helpsters, created by Apple of course During the COVID lockdown in 2020, I signed up to a trial of Apple+ and stumbled across a great kids TV show called Helpsters. The main character’s name is even Cody (aka Cody the Coder ). Was the message was aimed at me, the parent? What kind of kids TV show has this tagline?

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What the Post-Pandemic World Means for Mobile App Teams?

The Product Coalition

Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. billion in 2020)?—?used from 2020 to 2027. In early April 2020, mobile banking registrations jumped 200% over the daily average. And it’s here to stay.

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Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile

However, if we run out of time, please be sure to leave your name with your question, and we will follow up with you directly with any answers that we have to your questions. You can reach us here or message us on social media @Apptentive. So I’ll let the team decide who the winners are there, and they will message you.