Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Here are some of our favorite takeaways from the conversation.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Well, software is not one of them. Table of Contents.

Analytic Tools 65

Analytic Tools Feedback Software Data Visualization Weak Development Team 65

ProductPlan

MARCH 23, 2023

Product strategy helps with feeling overwhelmed because it Helps your product team see how your product contributes to your company’s goals. Given that product strategy provides product teams with so much guidance, why does it seem like your product strategy is more reactive, and is that ok? Guides your product decisions.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

Product Talk

JANUARY 19, 2022

2020 and 2021 brought many changes to my business. I teach teams that business outcomes are derived from your business model. My business model formula looked something like this: # of teams in my coaching program x price per team. Increasing the number of teams that I coach would increase both revenue and impact.

Product Research 195

Product Research Workshop Weak Development Team Books 195

PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data science will only continue to expand as well as more teams begin to use data to make decisions, not just engineering. This type of job may work on a team or lead a team of others.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey ! Scheduled Reports. Project Filters. New Features. Learn More.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team? Account value.

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Under 10 Consulting

MAY 15, 2020

The roadmap is one of the most common tools requested of product teams by executives, development and operations, sales and marketing teams, and key customers. . ?. Yet, in a 2020 survey, 22% of product managers use the roadmap to communicate specific deliverables and release dates. And changing market conditions!

Roadmap 65

Roadmap Reporting Tools Research Software Weak Development Team 65

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team? Account value.

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

PMLesson's Ace the PM Interview

JULY 6, 2020

It's been estimated that the number of open computing positions will exceed qualified candidates by nearly 1,000,000 in 2020. Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. Are the success rates of their alumni as good as they claim?

Software Review 85

Software Review Technical Review Web Development Web Developers 85

Indicative

JUNE 1, 2020

year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Indicative’s customer journey tools help you visualize a variety of conversion paths. Celebrate first team win.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. We will work with you over months iteratively to develop that idea. That includes design systems, pattern libraries and guidelines, but it goes beyond that. ” Jonathon: You mentioned earlier that good UX humanizes technology. Show up with an idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. In my portfolio lifestyle, I work with both big organisations that want to develop more innovative products and startups that are innovating from the ground up.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) These benefits almost exclusively apply to easy-to-use products with large markets, network effects, and self-service. B2C and SMB-B2B companies are more likely to develop products that meet those characteristics.

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Mixpanel

MARCH 23, 2022

Companies have been trying to “hack” the product development process for decades (potentially even centuries if we include non-digital products), only to run into unexpected issues that essentially nullify whatever time- and money-saving methodology they were using. How we use shaping to accelerate product development.

Customer Experience 52

Customer Experience Data Visualization User Testing Analytic Tools 52

PMLesson's Ace the PM Interview

JULY 13, 2020

HackerNoon reports PMs outpaced average job growth in the US by 5X in recent years!) From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. Leading a diverse team. So how do you decide? What Am I Getting Into?

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Business of Software Conference

JANUARY 6, 2020

BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Rick Nucci (Founder/CEO, Guru) – AI, Hype, And The Future Of Humanity from Business of Software Conference. spring and when things are going bad it’s an AI winter.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The desire to change your state is what powers you to take action.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

ProductPlan

FEBRUARY 4, 2020

We surveyed more than 2,500 product managers for our 2020 product management report. The Good, the Bad, and the Necessary. These product managers reported slightly higher rates of happiness in their roles (3.85). In SMBs, 38% of them reported directly to the CEO. No job is perfect.

Product Research 46

Product Research Product Management Product Manager Data Visualization 46

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. Read the report here.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

JUNE 18, 2020

But, great API strategies start without mention of APIs or technology, they (surprise, surprise) start with a conversation about the customer and your partners. Your API, or APIs, API platform, API technology, marketplace whatever you want to call it, then becomes the enabler.

Reporting Tools 15

Reporting Tools Customer Experience Weak Development Team Data Visualization 15

The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. How well is the solution doing in all of those categories?

User Testing 101

User Testing Product Research Research Software Data Visualization 101

The Product Coalition

DECEMBER 29, 2020

At the close of 2020, when we’re on the brink of entering a new decade, we thought it’d be a good time for a little history lesson. The way business was done changed drastically in the 90s, and not just because of the rapidly-improving technology. This is when companies started applying consumer PM principles to software PM.

Reporting Tools 176

Reporting Tools Product Management Product Manager User Testing 176

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Remote & Cross-functional Product teams. What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

The Product Coalition

NOVEMBER 24, 2020

Download the Scrum Guide 2020 Reordered for Free The Scrum Master Theses in Detail The Role of the Scrum Master This first set of the Scrum Master theses addresses their role in the Scrum process. I am aware that the Scrum Guide 2020 substituted the roles with accountabilities. You can sign up here and join 28k other subscribers.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Modus Create

JANUARY 26, 2021

Adopting Agile sounds as simple as taking the SCRUM master certification tests and pushing them down the framework to a team of developers. Therefore, we went to sleep on a Friday and next Monday we were now an “Agile” team. What the middle management teams did to adopt such change was not an executive’s concern.

Agile 86

Agile Weak Development Team Reporting Tools Research Software 86

The Product Coalition

MARCH 9, 2020

A pattern I’ve seen 4 or 5 times seems worth describing, since other folks may be experiencing it: a very early-stage B2B/enterprise company brings on a full sales team before finding product/market fit. First, let’s recapping the basics of why we hire enterprise sales teams and what they do. “Always Be Closing!”

User Testing 78

User Testing Enterprise Weak Development Team Product Research 78

Intercom, Inc.

MARCH 4, 2021

She created this collective in 2020 out of a growing need to provide access and resources to Black and Afro-Latina women business owners who started experiencing difficulties in the wake of COVID-19. Around April of 2020, we were having these conversations and they were like, “I lost this contract. I lost that contract.”

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Des, thanks very much for joining me today.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Modus Create

OCTOBER 6, 2021

According to a report by F5 , the past year has witnessed 133% growth in application modernization. . That’s not to say that legacy technology isn’t a relevant factor anymore. According to Stripe’s The Developer Coefficient , engineers spend 33% of their time dealing with technical debt. Building cross-platform capabilities.

Technical Review 98

Technical Review Reporting Tools Software Review User Testing 98

The Product Coalition

OCTOBER 12, 2020

Self-organizing, empowered teams often conflict with the middle management’s drive to execute personal agendas, self-preservation being one of them. Update 2020–10–11: I added new content, updated the ‘State of Agile Checklist,’ and fixed some content debt. The idea that agile is bordering on micromanagement is not a new one.

Agile 109

Agile Reporting Tools Customer Experience Feedback Software 109