Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). What’s Next: Digital Customer Success The theme of Pulse 2023 is What’s Next? It’s a problem of people, strategy, and process.”

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Gainsight

NOVEMBER 16, 2023

Through its leading automation technology, SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done—for the better. The post Announcing the 2023 Pulse Europe GameChanger Award Winners! Want more inspiration?

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Telecommunications 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Product Talk

OCTOBER 25, 2023

As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. Trevor Acy, Balancing Time for Learning and Bias for Action Meet Trevor Acy, the Associate Director of Product Management at Ramsey Solutions. The metrics are moving.

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Userpilot

AUGUST 29, 2023

They also need tools to help them do their job: Userpilot is a powerful, end-to-end product management solution, offering a range of capabilities from gathering feedback, to providing support to engaging users with in-app messages, and far more. Value vs. effort mapping is a common tool used by many PMs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Effective strategies for finding beta testers include leveraging networks, social media, and specialized platforms like BetaTesting. Let’s dive in and discover the path to success!

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User Testing Data Visualization Product Research Customer Feedback 52

UX Planet

FEBRUARY 7, 2024

While familiar with my native country’s system, drawing comparisons to the US market was an enlightening experience. Buyers learn about the sewage systems, pipes and, other hardware of construction uncovering both positive and negative aspects of the property.

Systems Review 81

Systems Review Construction Research Software Government 81

The Product Coalition

MARCH 11, 2024

These nudges subtly remind users of the limitations of the free tier, a tactic explored in a 2023 paper titled ‘The Nudge Effect in Freemium: How Interface Design Influences Upgrade Decisions’ published in the Journal of Marketing Research. For example, Duolingo’s daily streak system encourages consistent learning.

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Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. That’s the high-level story, but there’s a lot of nuance and depth in the final report. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. That’s the high-level story, but there’s a lot of nuance and depth in the final report. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Achieving Growth With Positive Product Experiences. Instagram Proves Product Experience Is Customer Experience.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

The Product Coalition

DECEMBER 23, 2022

This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). Perhaps some may think our work is too abstract or conceptual, or that our position could be replaced by a dev lead.

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Analytic Tools Reporting Tools Feedback Software Product Management 110

Userpilot

NOVEMBER 19, 2023

InVision cross-sells its Freehand tool to remote teams. Cross-selling is a sales and marketing tactic used to sell additional products or services to existing customers to increase the average order value. Customer satisfaction generally increases when people can get more done with your tool. Book a demo to explore more.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. 3M: Innovating relevant products and services that address customer pain points 5. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

The Product Coalition

DECEMBER 23, 2023

Source: [link] “This new architectural phenomenon [skyscrapers] was made possible by the invention of electric lighting, air conditioning and the telegraph system which meant that offices no longer had to be situated beside factories.” The 2020 Pandemic to 2023… The 2020 pandemic led to isolation and sometimes loneliness for many.

Fractional CTO 115

Fractional CTO User Testing Research Software Reporting Tools 115

Userpilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Amplitude and Google Analytics are two product data analytics tools worth considering. Userpilot is a digital adoption platform with robust analytics, user feedback, and in-app engagement features.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

OCTOBER 24, 2023

You can use an assisted conversions report in Google Analytics to figure out which of your conversion paths (i.e. Your best tool here is analyzing the end point of your most successful conversion paths (i.e. The ‘Top Conversion Paths’ report shows all of the unique conversion paths (i.e. Optimize acquisition.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Reporting Tools 105

Usersnap

SEPTEMBER 12, 2023

A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service. The goal of the research is to optimize the price range of a product or service that helps companies to meet their strategic goals, such as maximizing revenue or market share.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

freshtrax

JULY 19, 2023

Once a small gathering of under 2000 attendees, the event drew in over 385,000 anime fans this July at Anime Expo 2023! The ‘未ル (Miru)’ Exhibit The ‘未ル (Miru)’ Project: A Collaboration Between Yanmar and btrax From July 1st to 4th, the btrax team had the incredible opportunity to participate in Anime Expo 2023. Another U.S.

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User Testing Marketing Strategy Reporting Tools 75

The Product Coalition

OCTOBER 25, 2023

While it’s hard to put an exact figure on how a spot Bitcoin ETF will impact Bitcoin, the outlook is extremely positive. In fact, JPMorgan’s report suggests that it could inflate Bitcoin’s market cap by up to $300 billion. Custody Solutions When launching a Crypto ETF, you must establish robust custody solutions.

Customer Feedback 112

Customer Feedback Reporting Tools Technical Review Research Software 112

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Gainsight

DECEMBER 15, 2023

We’ve created the ultimate cheat sheet for positioning your CS org as critical to your company’s bottom line. Tip 4: Prepare to Be Challenged If your CS org takes on accountability for revenue, then you will be challenged when it comes to reporting time. Thanks to technology like Gainsight’s Horizon AI.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Userpilot

SEPTEMBER 20, 2023

To learn how to effectively prioritize and highlight key features that meet customer preferences and generate significant value for your organization, make sure to join Krzysztof Szyszkiewicz in the upcoming Product Drive 2023“Product Packaging” session. Save your spot today! Source: HubSpot. month for Creative Cloud. Captive pricing.

Analytic Tools 105

Analytic Tools Customer Experience User Testing Advertising 105

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

UX Planet

DECEMBER 19, 2023

The term “UI/UX designer” is as inescapable as “rizz” in late 2023, and just as grating. The world needs UX more than ever because, as technology comes to control every last formerly sacred domain of human existence, a failure to control that technology could literally mean the end of our species. Bad UX Roundup: ᔕTu¶iD or ?????

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

ProductPlan

JUNE 22, 2023

Product-led growth is a business strategy in which a company uses its product as the main tool to acquire customers. With that understanding, our focus shifts to the landscape for product-led organizations in 2023. Specifically, we’ll employ the help of the recently published 2023 State of Product Management Report.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73

Intercom, Inc.

DECEMBER 20, 2022

An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. Des Traynor: Obviously, I read the reports as well. We learned a lot. Paul Adams: Yeah.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. You can use FigJam or another collaborative tool: Anonymously Share Concerns and Ideas : Create a virtual board with two sections - one for "Concerns" and another for "Ideas." Top that off with.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar. Userpilot is a product adoption platform with advanced analytics features.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

SEPTEMBER 21, 2023

We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions. You’re in the right place.

Data Visualization 105

Data Visualization Analytic Tools User Testing Feedback Software 105