Userpilot

JULY 24, 2023

As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. It has a simple interface and enables customer support and marketing teams to monitor and engage with user reviews across different marketplaces and app stores, like Google Play or Amazon marketplace. To be able to do so, you need a 2-way integration.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Achieving Growth With Positive Product Experiences. Why You Need a Product-Led Growth Tech Stack.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Keen to get ahead of the competition in 2023? Well that was quite the year. And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Usersnap

JUNE 27, 2023

Begin by selecting experienced and tech-savvy beta testers. Feedback collection During beta testing, feedback collection plays a vital role in gathering valuable user insights and improving product performance for software companies. This approach provides deeper insights compared to post-leverage reviews or surveys.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Usersnap

MARCH 16, 2023

POM’s focus is on offering a frictionless payment experience in a multi-channel environment: Payment buttons QR codes Text messages Web portals Mobile apps Fintech Payments POM’s payments platform allows billers to integrate payment buttons into invoices sent via email or print unique QR payment codes on paper invoices.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Product Coalition

OCTOBER 30, 2023

Increase the number of positive customer reviews by 20%. This alignment is crucial for product managers who often sit at the intersection of business, technology, and user needs. When I set OKRs for the product, we start by reviewing the company’s OKRs (or goals). Your segment revenue is $10 million.

Roadmap 112

Roadmap Feedback Software Onboarding KPIs User Testing 112

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC. Although Parachute can be described as a web design company, they also offer development and digital marketing services.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC. Although Parachute can be described as a web design company, they also offer development and digital marketing services.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. For example, qualitative responses can reveal technical issues or inadequate onboarding processes. A modal acknowledging customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. It’s technically complex. Clearly, they’ve figured out positioning. Enter my friend Kristen Berman.

Data Visualization 100

Data Visualization Product Research User Testing Research Software 100

Gainsight

NOVEMBER 23, 2022

Cognite CSMs joked that the community is “taking their job away” (in a positive way!) CS leaders are preparing for a positive impact in tough times. And rightfully so—especially in tech, it’s not easy out there right now. I cannot wait for Pulse 2023. The demand for Community strategy was off the charts.

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

ProductPlan

DECEMBER 13, 2021

Some of which are; Harvard Business Review states, $1.3 Digital Transformation is not about the Technology. According to CIO magazine, Global spending on digital transformation technologies and services was $1.3 And Barry O’Reilly argues that, By 2023, an estimated $7 trillion will be spent on these initiatives annually.

Weak Development Team 91

Weak Development Team Agile Technical Review Product Research 91

Usersnap

JULY 26, 2023

Buffer: Honest and transparent communication with customers and employees Customer centric company: Insights and lessons Implementing customer centricity: Practical tips and strategies Conclusion Why customer-centric culture matters The rise of digital technologies and the shifting consumer behaviors demand a shift in business strategies.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Easy setup – Getting started with Heap is as easy as installing a code snippet into your product.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Sequent Learning

DECEMBER 17, 2021

Some of which are; Harvard Business Review states, $1.3 Digital Transformation is not about the Technology. According to CIO magazine, Global spending on digital transformation technologies and services was $1.3 And Barry O’Reilly argues that, By 2023, an estimated $7 trillion will be spent on these initiatives annually.

Weak Development Team 52

Weak Development Team Technical Review Product Research Agile 52

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. Finally, if you’re looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help. Full State of Tech Salaries report.

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

UX Planet

JANUARY 4, 2024

My Year in Design — 2023 I’ve been writing these look-back articles since 2016 (well regarding my year in Design that took place in 2015). In all the years I’ve worked in the US (17 years), I’ve never witnessed a job market dynamics quite like the ones that occurred in 2023.

Research Software 68

Research Software User Testing Product Research Technical Review 68

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? Chameleon offers excellent onboarding and survey functionality with high-level customization, but it’s the most expensive tool in this review. Userpilot has the most advanced functionality of all the Userflow alternatives reviewed. according to G2 reviewers.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. An augmented reality app is a software application that blends digital visual content (and sometimes audio and other sorts) into the user’s physical environment. Check it out. What is augmented reality app?

Technical Review 120

Technical Review Reporting Tools Vision Software Review 120

Department of Product

MARCH 28, 2022

Which means at some point, every product must reassess its position in the market – and the strategic decisions that underpin it – to decide whether to evolve and adapt to new emerging market trends, or to ignore them. It’s unlikely that you’d be able to continue with the same strategic decisions and win.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Mironov Consulting

MAY 18, 2024

  UNFILLED PRODUCT POSITIONS There are thousands of talented product folks between gigs, looking for their next adventure.  Push internal recruiters hard, perhaps reviewing stacks of résumés together to clearly communicate what you’re looking for.    Put it on your calendar. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

JUNE 25, 2022

Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! Code-free onboarding flows and a lot of native integrations + employee onboarding features for 3-rd party tools are the biggest upsides of Whatfix. Whatfix Reviews. What is Whatfix.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. The 8 stages of a product management process to accomplish your goals in 2023 Building a winning product is challenging. To smash your goals in 2023, you must have a well-defined product management process. Questioning them.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Customer service technologies deliver consistent, timely responses to the customer with minimal effort.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

DECEMBER 10, 2023

There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. It focuses on improving relationships by analyzing your product and how people engage with it — all with the goal of providing a positive experience for customers. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 21, 2023

And is there a better in-app feedback software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 25, 2022

There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. In this post, we’ll discuss exactly that – which onboarding new customers tool is best depending on the different criteria that companies looking for onboarding new customers software typically have.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

FEBRUARY 23, 2023

And is there a better in-app onboarding software that would better fit your needs? There are so many alternatives on review sites that it’s hard to pick just one. Userlane is a code-free digital adoption platform that allows you to collect in-app customer feedback through its NPS.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 27, 2022

There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. In this post, we’ll discuss exactly that – which customer feedback tool is best depending on the different criteria that companies looking for customer feedback software typically have. Let’s dive in!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52