Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Others use this sentiment measure to drive advocacy by guiding promoters to leave a review, provide a case study, or be a reference.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Userpilot

JULY 24, 2023

As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. It has a simple interface and enables customer support and marketing teams to monitor and engage with user reviews across different marketplaces and app stores, like Google Play or Amazon marketplace. To be able to do so, you need a 2-way integration.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

The Product Coalition

JANUARY 6, 2023

You have to integrate the SDK (Software Development Kit) of the mobile app analytics solution into your mobile app. A high-risk, poor-performing SDK can result in: This can lead to user churn and poor app reviews. How does Mobile App Tracking work? Why is Mobile App Tracking Important? Coffee enthusiast. Working at UXCam.

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Achieving Growth With Positive Product Experiences. Instagram Proves Product Experience Is Customer Experience.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 89

Research Software UX Feedback Software User Testing 89

UX Studio: Product Management

OCTOBER 2, 2023

The digital design company has collaborated with tech startups, software development companies, and various businesses and brands to bring ideas to life. Kreatik’s commitment to design excellence and client success positions them as a trusted partner for companies seeking to make a significant impact in the digital landscape.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Usersnap

JUNE 27, 2023

Feedback collection During beta testing, feedback collection plays a vital role in gathering valuable user insights and improving product performance for software companies. Developers can effortlessly gather actionable customer feedback by integrating custom code into web pages.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

UX Planet

DECEMBER 11, 2023

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Intercom, Inc.

DECEMBER 20, 2022

An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. We learned a lot. Paul, what did we exactly do? And how could people learn from it?

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

JANUARY 8, 2024

Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media. Build trust with potential customers on software review platforms SaaS users regularly visit review sites to find new products and evaluate competitors.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Usersnap

MARCH 16, 2023

POM’s focus is on offering a frictionless payment experience in a multi-channel environment: Payment buttons QR codes Text messages Web portals Mobile apps Fintech Payments POM’s payments platform allows billers to integrate payment buttons into invoices sent via email or print unique QR payment codes on paper invoices.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

UX Studio

APRIL 6, 2023

DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC. With their branding experts and holistic marketing strategy, B2B companies can improve their brand’s positioning, raise consumer awareness, and expand their market share. Anjelika Kour founded the women-owned web design company in 2015.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC. With their branding experts and holistic marketing strategy, B2B companies can improve their brand’s positioning, raise consumer awareness, and expand their market share. Anjelika Kour founded the women-owned web design company in 2015.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

OCTOBER 30, 2023

Increase the number of positive customer reviews by 20%. When I set OKRs for the product, we start by reviewing the company’s OKRs (or goals). Then, let’s imagine the company sells subscriptions to its software to small, medium, and large businesses. Key Results: Reduce the number of customer complaints by 50%.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. P.S. Keen to get ahead of the competition in 2023?

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. For example, if the user gives you a really good NPS score, you can prompt them to promote the product by writing a review. Feature announcement modal.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Lenny Rachitsky

FEBRUARY 13, 2024

At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. This changed in 2023, when Randy Gao, Simon Huang, and Minah Jung comprehensively reviewed the top methods , combining insights from dozens of papers to make sense of WTP. Clearly, they’ve figured out positioning.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Userpilot

SEPTEMBER 14, 2023

A dunning email is a transactional email with account information and an attached invoice used to remind customers about any due payment. Whether overdue payments are due to insufficient funds or erroneous billing settings, the inability to access your product (and all the data stored on it) can hurt the customer relationship.

Analytic Tools 104

Analytic Tools Data Visualization Customer Experience User Testing 104

Gainsight

NOVEMBER 23, 2022

Cognite CSMs joked that the community is “taking their job away” (in a positive way!) CS leaders are preparing for a positive impact in tough times. But what I thought was unexpected were the thoughts ready to also make a positive impact on their company. I cannot wait for Pulse 2023. Well done, CS community!

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Usersnap

JULY 26, 2023

When employees observe the positive impact of their efforts on customers, it increases their job satisfaction and motivates them to deliver better service. Customers appreciate the CRM’s ease of use and responsive customer service, which leads to high customer satisfaction levels and positive reviews.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

ProductPlan

DECEMBER 13, 2021

Some of which are; Harvard Business Review states, $1.3 And Barry O’Reilly argues that, By 2023, an estimated $7 trillion will be spent on these initiatives annually. How to Build a Software Company in the End User Era. But, Transformation Programs incur significant costs. Digital Transformation is not about the Technology.

Weak Development Team 91

Weak Development Team Agile Technical Review Product Research 91

UX Planet

JANUARY 4, 2024

My Year in Design — 2023 I’ve been writing these look-back articles since 2016 (well regarding my year in Design that took place in 2015). In all the years I’ve worked in the US (17 years), I’ve never witnessed a job market dynamics quite like the ones that occurred in 2023.

Research Software 65

Research Software User Testing Product Research Technical Review 65

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. Finally, if you’re looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? Chameleon offers excellent onboarding and survey functionality with high-level customization, but it’s the most expensive tool in this review. Userpilot has the most advanced functionality of all the Userflow alternatives reviewed. according to G2 reviewers.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

FEBRUARY 14, 2023

Product-led go-to-market SaaS strategies typically offer free trials or demos so users can test the software and determine if they want to buy the product. Meanwhile, software for IT experts might succeed more if the customer can explore their options on their own and learn that the software is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Sequent Learning

DECEMBER 17, 2021

Some of which are; Harvard Business Review states, $1.3 And Barry O’Reilly argues that, By 2023, an estimated $7 trillion will be spent on these initiatives annually. How to Build a Software Company in the End User Era. But, Transformation Programs incur significant costs. Digital Transformation is not about the Technology.

Weak Development Team 52

Weak Development Team Technical Review Product Research Customer Experience 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Easy setup – Getting started with Heap is as easy as installing a code snippet into your product. Mid-Market) Good review of Heap on G2. Mid-Market) Poor review of Heap on G2. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! Changing financial composition for the company A company may wish to change balance of profitability and assets Why do acquisitions go through and become successful?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

JUNE 25, 2022

Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! Code-free onboarding flows and a lot of native integrations + employee onboarding features for 3-rd party tools are the biggest upsides of Whatfix. Whatfix Reviews. What is Whatfix.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

The Product Coalition

APRIL 20, 2023

An augmented reality app is a software application that blends digital visual content (and sometimes audio and other sorts) into the user’s physical environment. Many industries, including healthcare, public safety, tourism, and marketing, use augmented reality software for training, work, and consumer applications.

Technical Review 123

Technical Review Reporting Tools Vision Software Review 123

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. The 8 stages of a product management process to accomplish your goals in 2023 Building a winning product is challenging. To smash your goals in 2023, you must have a well-defined product management process. Questioning them.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

SEPTEMBER 21, 2023

And a compressed version showing the top paths users take: Userpilot will release path analysis in Q4 of 2023. Userpilot’s cohort analysis feature will be available in Q4 2023. For example, you can get back to NPS promoters, thanking them for their feedback and asking that they leave a review or complete some important task.

Data Visualization 105

Data Visualization Analytic Tools User Testing Feedback Software 105