Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), price matching, undercutting, or differentiation)?

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. Let’s get to it!

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

AUGUST 31, 2023

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Setting up a funnel analytics dashboard in GA4 is similar to Heap in terms of setting up steps.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Reveal

AUGUST 15, 2022

Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. Another feature that sticks out is the ability to customize the solution on many levels including dashboards and charts.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. Go to the Userpilot dashboard.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Next, you have to dig into your potential customers: Who are they? Use in-app surveys to collect customer feedback.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! The latter is riskier but potentially more rewarding as it can truly differentiate your product in the market. Your SaaS may also have a product launch manager , but I feel you wouldn’t be reading the article if that is the case.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

The Product Coalition

MARCH 17, 2020

As things shift from inner workings and move towards communication with customers, the main challenge for product managers becomes differentiating between routine daily tasks that move things forward and the ones that are hindering the project. Some of these metrics should find a way to every good product manager’s dashboard.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. Customers expect instant fixes.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

MAY 19, 2022

User experience has different elements: usability, value, adaptability, and desirability. User testing allows you to gather feedback and check how efficient the product is while measuring customer satisfaction. This allows you to gather feedback and check how efficient the product is while measuring customer satisfaction.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Userpilot

AUGUST 31, 2023

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Setting up a funnel analytics dashboard in GA4 is similar to Heap in terms of setting up steps.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Userguiding vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Userguiding vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 9, 2023

How is different from user or buyer personas? These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. These are most likely to be the key differentiators.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Imaginary Cloud - Design

APRIL 7, 2021

Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. If you have some questions like "where are my users getting stuck? Plus, it ensures your product/design differentiation. My Dashboard.

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Research Software UX Customer Experience Feedback Software 63

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. It can give you an edge over competitors.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? What dashboards do SRE teams need to monitor the health of payment gateways? How to use full-stack monitoring to ensure top-notch e-commerce customer experience. response time). Top exceptions split by original URL.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? What dashboards do SRE teams need to monitor the health of payment gateways? How to use full-stack monitoring to ensure top-notch payment and customer experience. response time). Top exceptions split by original URL.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Chameleon vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Pendo vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Pendo vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 27, 2022

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

What is customer experience management? Why is customer experience management important? Resource center – an in-app widget offering self-service support to your users, allowing them to search for solutions to their problems by keywords. The pricing differentiation happens mostly on the service level (e.g.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 14, 2021

So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Because still – there are some differentiators that may affect your choice. That way you’ll see there aren’t in fact 15 Userpilot alternatives. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 25, 2022

Moreover, its analytics dashboard updates only every 12 hours, which can hinder your product managers from making data-driven decisions based on customer engagement data. It also removed its templates, which made it user-friendly. With so many options available, this article will guide you to the one that’s right for you.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

JULY 18, 2022

The types of floating action buttons, as well as what they are and how they help digital products get closer to customers and help them (not just for customer feedback), is the topic of this article. ?? You’ll see it in the dashboard. Users can then navigate what their next steps are going to be easily and effectively.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product. Set prices based on value.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JULY 20, 2023

A great customer self-service portal should be easy to navigate, provide content in multiple formats, show personalized content, and be accessible from any channel or device. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Zendesk dashboard.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

MARCH 31, 2023

If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them. Unclear messaging.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

MAY 8, 2024

You won’t be able to retain your users or convert them into paying customers. If you’re in such a tight spot or want to prevent getting there, this article can help. You will learn about different types of customer needs and how to identify them. What are the different types of customer needs?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JANUARY 16, 2023

This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Customer reviews.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

MAY 30, 2023

Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. Comparing Whatfix vs Product Fruits vs Userpilot?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 30, 2023

Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. Comparing Whatfix vs Apty vs Userpilot? Try the best one FREE!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 24, 2023

This article will explore the essential features of an interactive user guide tool and guide you toward the most suitable option for your business needs. TL;DR To educate customers on your product, an interactive user guide is ideal. Users just get access to help, when they need it. What users say about Userlane?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 4, 2023

Appcues dashboard Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Based on the above, when it comes to user feedback, Appcues is not the ideal tool, as it lacks the ability to segment users based on survey responses. To see it in action, schedule a demo today.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction.

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Analytic Tools Feedback Software User Testing Data Visualization 52