Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

MARCH 27, 2023

This is the main question we tackle in this article. We finish with an overview of product analytics tools that your team can benefit from. TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Let’s get right to it.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. What are the characteristics of a sticky app?

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. One of the latest trends in SaaS is frictionless signup flows , like enhanced single sign-on (SSO) options. Keep an eye on immersive CX technologies, like VR and AR. SaaS businesses are next.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks. link clicks tracking.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. In this article, we’re going to go over first contact resolution, and its benefits, then offer strategies for you to improve this important customer success metric.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Userpilot

DECEMBER 8, 2022

Why is product failure such a common feature of the SaaS landscape? That’s one of the questions we’re dealing with in the article. SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Product failure is often attributed to poor UI/UX.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

UX Planet

JANUARY 24, 2024

Consider this: What’s your unique UX superpower? If you’re aiming to make a mark in UX, switch to a dream job, or stand out among thousands vying for highly competitive roles at top companies in 2024, then settling for a ‘good enough’ portfolio isn’t an option. In your case studies, steer clear of generic solutions.

UX 87

UX Data Visualization Feedback Software Customer Feedback 87

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. Gather customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Messaging Product Research 98

Userpilot

NOVEMBER 24, 2022

This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. What is a customer request management system?

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Both products are digital adoption platforms.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This article aims to simplify feature analysis. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Encourage users to share feedback. Ready to begin?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

JANUARY 9, 2023

These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Building user personas helps the entire team better understand user needs and build solutions that satisfy them well.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. This tool can help you track in-app interactions and collect user data so you can act on it. GET A DEMO.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

AUGUST 3, 2022

In this article, we’ll be discussing everything you need to know about messaging strategies. A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. Let’s begin!

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! Userpilot is a growth platform with advanced feedback and analytics functionality. What is a product team structure?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. Another helpful tactic to drive delight is to lean into differentiation : what do you do differently from the competition? Well, look no further.

User Testing 111

User Testing Feedback Software Research Software Customer Experience 111

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Userguiding vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. You can watch the full interview on Finding Product-Market fit here , or read this article for a summary of the key points. Prowly collected feedback and found that the feature that helped them grow was a media database. Joanna is the Head of the Prowly Unit at Semrush.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Pendo vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. Once the update or feature is out, announce it using multiple channels like in-app communications or email.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

OCTOBER 24, 2022

In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively. But to put any of this into practice and start tackling onboarding challenges , you need to choose the right tool for the job: Userpilot is a powerful, cost-effective option. What is a user persona?

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Usersnap

OCTOBER 3, 2023

Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Positive UX differentiates products, prevents dissatisfaction-driven churn, and validates decisions through data-driven insights.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. Whatfix is easier to implement, maintain, and integrate with other tools.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 2, 2022

In this article, we cover: How to define product value and a value-added product. 10 ways to add value to products in SaaS. Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process. You can tell them about their gift by triggering an in-app modal.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. Because still – there are some differentiators that may affect your choice. Appcues comes second-next, with really nice UX and UI.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Usersnap

JULY 16, 2021

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Such differentiation applies to any combo of Google fans or prospects. Online exercises often focus on software. Web testing and design suggestions greatly benefit from this system.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me. sources of feedback. Some people say that Marketing makes the world go round. reported ICP.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

DECEMBER 22, 2022

How to implement it in your SaaS? In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. First, product teams need to prioritize user feedback to identify opportunities.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? These are just a couple of questions we’re answering in the article. We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. We also look at a few excellent examples of inclusive product design in SaaS. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. This can be a valuable differentiator that attracts more customers.

Product Research 98

Product Research Feedback Software Research Software User Testing 98