Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? These are just some of the questions we’re answering in the article! Vertical differentiation happens when customers make a purchase based on objective criteria like price.

Differentiation 95

Differentiation Feedback Software Research Software User Testing 95

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 172

Research Software Feedback Software Analytic Tools Customer Communications 172

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Tools that help identify customer pain points: NPS surveys with open-ended questions. Collect passive customer feedback to improve the in-app experience and more. We cover: Types of customer pain points. Competitive advantage.

User Friction 97

User Friction Customer Communications Analytic Tools Feedback Software 97

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. GET A DEMO.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. In the article, you will learn how to build your customer experience strategy. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. Current challenges.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Research Software 93

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. A market segmentation survey is a market research tool. Loyalty segmentation differentiates customers based on their loyalty levels to identify product advocates. Userpilot is a product growth platform with advanced segmentation features. Let’s dive in!

Analytic Tools 86

Analytic Tools Research Software Feedback Software Product Research 86

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 81

Customer Communications Feedback Software Research Software Analytic Tools 81

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

MARCH 27, 2023

This is the main question we tackle in this article. We finish with an overview of product analytics tools that your team can benefit from. TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Let’s get right to it.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. Well, your answers lie in customer feedback (?? However, you need the best customer feedback tools for collecting the information from your customers. Follow-up With Tool Reviews 2.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. What are the characteristics of a sticky app?

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120

Userpilot

SEPTEMBER 14, 2023

This is the key question this article discusses, so if you’re after the answer, you’re in the right place! TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. Product marketing managers develop product positioning , messaging , and differentiation strategies.

Research Software 91

Research Software Analytic Tools Feedback Software Product Research 91

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Test and refine the positioning based on customer feedback and key metrics. So if your product specializes in cloud-based development tools.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Consequently, it can differentiate your product in the market and give you an edge over competitors. How do you develop a robust UX strategy? Ready to build your own UX strategy?

Research Software 86

Research Software Analytic Tools Feedback Software User Testing 86

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

MAY 8, 2024

If you’re in such a tight spot or want to prevent getting there, this article can help. Implement customer feedback promptly and keep customers in the loop. Anticipate future customer needs and work proactively to find solutions. Userpilot is a product growth platform with feedback, analytics, and engagement features.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

Data Visualization 91

Data Visualization Analytic Tools Reporting Tools Feedback Software 91

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. One of the latest trends in SaaS is frictionless signup flows , like enhanced single sign-on (SSO) options. Keep an eye on immersive CX technologies, like VR and AR. SaaS businesses are next.

Feedback Software 95

Feedback Software Data Visualization Embedded Analytics User Testing 95

Intercom, Inc.

JANUARY 18, 2023

Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Many apps and companies gained notoriety during the pandemic, but only the tools that prove their efficacy are going to thrive.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Customer feedback reveals areas for improvement and solutions to boost satisfaction. For example, contextual in-app guidance.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 96

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. In this article, we’ll discuss key retention metrics to track and proactive strategies to reduce churn. Simplify onboarding with in-app guides and checklists.

Feedback Software 84

Feedback Software Analytic Tools Customer Feedback Customer Experience 84

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. In this article, we’re going to go over first contact resolution, and its benefits, then offer strategies for you to improve this important customer success metric.

Feedback Software 85

Feedback Software Research Software Reporting Tools User Testing 85

Userpilot

JANUARY 14, 2024

That’s what our article explores! Product teams will have to use both quantitative and qualitative customer feedback to fully understand customer needs and wants. Due to the rise of new technologies, there will be more demand for PMs with specialist expertise. What does 2024 have in stock for product managers ?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. Gather customer feedback.

Feedback Software 90

Feedback Software Analytic Tools Messaging Product Research 90

Userpilot

AUGUST 15, 2023

In this article, we’re going to make sure that doesn’t happen. This is all about ensuring you launch in several places at once rather than relying on one platform. None of this is possible without the right tool for the job – Userpilot can help. Post-launch is a crucial phase too. Minimal launch plan.

Feedback Software 78

Feedback Software Research Software Analytic Tools Product launches 78

The Product Coalition

AUGUST 7, 2023

How to Choose the Optimal North Star for a Roof Shingles Assessment Vision API Company How the Right North Star Metric Can Illuminate Your Business Path Introduction In recent years, many new API SaaS companies are emerging that provide AI-powered capabilities for processing text, audio, images and video. What is an API SaaS Business?

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Vision 104

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do product managers identify market gaps?

User Testing 92

User Testing Data Visualization Feedback Software Research Software 92

Userpilot

FEBRUARY 21, 2023

Is Pendo or Apty the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52