Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Quickly jump to the best suitable section of this article ? Semantic Differential Scale 5. Satisfaction Scale 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. The article, Synthetic Monitoring of Microsoft Azure DaaS (Desktop as a Service) may be of interest.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Catch up on the latest blogs and articles. Take time to review the latest thinking in your industry. Fill out your technical expertise.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Userpilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. Having some programming knowledge and technical ability will allow you to make these features even more sophisticated. So let’s get right to it!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Such differentiation applies to any combo of Google fans or prospects. Definitely not!

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . HBR article setup. Balance from the Top. that allow us to respond to change.

Agile 77

Agile Feedback Software Data Visualization Research Software 77

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Such differentiation applies to any combo of Google fans or prospects. Definitely not!

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Are you ready?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

The Product Coalition

FEBRUARY 4, 2020

RICE Scoring Another key prioritization methodology is the RICE scoring system, which again has four categories to help assess priority; Reach, Impact, Confidence , and Effort. It could be to delight customers (measured in positive reviews and referrals) or reduce abandonment. To do this, think about the goal you’re trying to reach.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Imaginary Cloud - Design

JULY 30, 2020

It was first introduced about 30 years ago in the book User Centered System Design: New Perspectives on Human-computer Interaction written by Donald Norman and Stephen Draper. The 80's were kind of a primordium time when it comes to interactive systems and, as you can imagine, software design was not that good. This is not natural.

User Testing 91

User Testing Feedback Software Research Software Customer Experience 91

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

UX Studio

SEPTEMBER 20, 2018

We identified the goals of the collaboration, talked about fears and obstacles, features, competitors, technical requirements, created the brand’s persona, and mapped the current and ideal user journeys. They found the onboarding flow difficult to understand – mainly due to unclear copy. Kickoff workshop with the Xeropan team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Technically, but under the hood, it has the same engine as before. The technology at the root of Pendo, meant to track pageviews, doesn’t scale the way Gainsight PX’s next-generation architecture does.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

The Product Coalition

APRIL 21, 2019

You are more likely to get the idea accepted if you work from within the system, increase people’s familiarity with the idea over time, and if you are upfront about its downsides. He did not even technically drop out of Harvard. Last, but not least, work from within the system. Getting your idea accepted takes work.

Systems Review 60

Systems Review Technical Review Vision Customer Experience 60

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Gainsight

JULY 7, 2021

As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. We were lucky to continue our partnership with Simply Better Events , an award-winning, creative engagement agency, and ETS , a world-class A/V technology services team. Soon enough, we accepted the inevitable.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! You’re on a budget.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! You’re on a budget.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! You’re on a budget.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Userpilot

JUNE 19, 2019

Perhaps the easiest way to differentiate between them is to think of a user timeline. They can explain it in less technical terms, and it saves you the time and effort. On top of that, you get access to Freshbook’s knowledge base creation, and support ticketing system. Technically, this isn’t a step in the journey.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction. Why is SaaS customer support important?

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

The Product Coalition

JUNE 15, 2023

This article explores the concept of an agility healthcare system and provides solutions to overcome implementation challenges. Therefore, more and more healthcare companies work with software development companies to implement agility healthcare systems. How would an agile health system benefit healthcare delivery?

Healthcare 116

Healthcare Agile Feedback Software Systems Review 116

Userpilot

APRIL 7, 2024

So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Technical expertise. The approach to managing SaaS products is entirely different from traditional on-premise software. Track key metrics for performance analysis.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. I think that has naturally driven up CSAT.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Technical knowledge is required to get the maximum out of this product. If you check the product review sites, most people like using UserGuiding.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Innovatemap

JUNE 23, 2020

Sherry and Barton focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. This article will focus on the process OurHealth took to create the infrastructure environment needed to successfully implement virtual and telephonic patient healthcare appointments.

Technical Review 52

Technical Review Customer Experience Healthcare Systems Review 52

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. Britannica.com ). to get a feature done.”.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. This leads to improved brand awareness and differentiation from other brands. Tableau builds trust with potential customers on software review platforms. Let’s dive in!

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

MAY 8, 2023

To assist you in making an informed decision, we have prepared a comprehensive analysis of three tools – Appcues, Usetiful, and Userpilot – which delves deeper into their functionalities, use cases, advantages, and disadvantages than what is typically available on review sites. So let’s delve into the details!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 30, 2023

Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit prides itself on the robustness of its internal database system.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

svpg

SEPTEMBER 30, 2016

Article: Behind Every Great Product. I’ve had the opportunity to work with many impressive teams and product managers from a broad range of leading tech companies, and this has helped me to get a better sense of the what is essential to the role, and to success. Third, I argue that the role is now more essential than ever.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). They understood technology, and they had a unique respect for regulatory and compliance. I knew the opportunity and joined super early.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36