The Product Coalition

NOVEMBER 2, 2022

Read this article to learn how to build an Instagram-like app in five steps. This proves that similar ideas can be successful. Of course, it is hard to become as successful as Instagram (the platform attracted 100,000 users in one week after launch). Is it worth developing an Instagram-like app? How do you do it?

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Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. But Voice of the Customer Opportunities are Growing.

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Userpilot

OCTOBER 31, 2022

But what about the customer on the opposite end? This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. A negative persona helps you improve customer fit by revealing customer profiles that lower your retention rate. What is a negative persona?

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Userpilot

NOVEMBER 14, 2023

So what can you actively do to give customer lifetime value a boost? In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth.

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Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.

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Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

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Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. You can calculate CAC by dividing total expenses by the number of new customers acquired in a specific period.

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Atlassian

FEBRUARY 11, 2022

Thanks to time-saving automation and an effective partnership, the team saw a 90 percent success rate (volunteers actively engaging) in 2021. Related Article. You can spin this up, customize the fields, and hand it off to a team in a matter of weeks,” says Srividya Sathyamurthy, an IT manager on the IA team. Related Article.

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Userpilot

MARCH 17, 2024

In this article, we’ll discuss 10 analytics dashboard examples. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Book a demo to learn more.

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The Product Coalition

OCTOBER 5, 2023

In this article, we will explore AI in HRM, delving deeper into its multifaceted applications and revealing how it streamlines recruitment, optimizes talent management, enhances decision-making, and cultivates a more dynamic and data-driven HR ecosystem.

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Userpilot

DECEMBER 7, 2023

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. When businesses collect and analyze data (from customers, marketing, etc.), Data is the backbone of modern marketing. Gather data.

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Userpilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts. What are the benefits of targeted email marketing?

Analytic Tools 104

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Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Ask ChatGPT to identify the best KPIs for measuring the success of a new feature. create content, and more.

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Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Otherwise, you’d be working blindfolded and the success of your company might get compromised. So you can attract good-fit customers that are likely to stay.

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The Product Coalition

MARCH 23, 2021

The purpose of this article is to curate and summarise the best thinking out there on Jobs-to-be-Done in order to explain what it is, why you need to use it and how you can apply it. JTBD was explicitly developed as a tool to help you create products and services that customers (and users) want. What is Jobs-to-be-Done (JTBD)?

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The Product Coalition

FEBRUARY 3, 2022

High-growth companies have an obsession with customer obsession. Several high profile, high-growth companies?—?Amazon, have proven that being customer-obsessed can both deliver great shareholder value and create a sustainable market advantage over time. Saying that customer obsession is required for growth is one thing.

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Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey.

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Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. After implementing Intercom, conversations grew 10x and continue to grow. Lead generation.

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The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. What new data points and metrics do we introduce with these portfolios, and to the industry, that is useful, interesting, and easy to understand for customers?

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The Product Coalition

NOVEMBER 14, 2023

Customizing my recruiting process Before we get into my portfolio criteria, here’s some brief context on our company and what’s important to us so you can see how you might customize your own hiring criteria. Since I want this article to be tactically useful for you, here are some snippets of good portfolios I’ve seen.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

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The Product Coalition

JUNE 1, 2020

How do you get to know your customers? Understand your customers To be a good Product Manager you need to know what your customers want and which problems, habits and preferences they have. To figure this out, you first define the customer profiles. Putting together the profiles is hard enough.

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Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

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Gainsight

MARCH 14, 2023

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Early on, I saw clearly how fortunate Gainsight is to have a very passionate, engaged, and supportive community cheering us on as the leaders and innovators of the Customer Success movement. Community + Education: What’s Next?

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The Product Coalition

FEBRUARY 28, 2022

As a store owner, you have done all the work to get the customer interested, finally engaged with them for them to come to your web site or the app and only to lose them when they were ready to make a purchase. In this article, we will focus on the 1st question. How many times has the customer gone to the cart page in the current isit?

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Mind the Product

JULY 22, 2019

Sometimes, it can be as simple as an updated LinkedIn profile and efficient networking. Our LinkedIn profiles show our career history. It is because customers are demanding authentic products and brands, and who better to build authentic products and brands than authentic people. Today, tracking is everywhere.

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The Product Coalition

JUNE 3, 2022

Education is one of the areas where eLearning has proved successful and indispensable. Medical education is also a good area for custom healthcare software development. Such an app is a handy tool providing specialists of different profiles with relevant news, articles, instructions for use, etc.

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Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. User Retention is the continued use of a product or feature by your customers. What is User Retention?

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Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Covers common valuation mistakes. Let’s get to it!

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Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product.

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Product Research Data Visualization User Testing Customer Feedback 105

The Product Cafe

SEPTEMBER 12, 2023

A strong LinkedIn profile, some great feedback, and a clear message can work wonders. Read the full article here👇 Read More📚 Secrets to a Successful Product Launch on Product Hunt!🤩 Dive deeper and uncover the remaining keys to a successful Product Hunt launch on our blog. Feeling the spark?

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The Product Guy

APRIL 9, 2020

Have you ever had to talk a difficult customer down from the ledge? For product managers, it’s even more important because we intersect with different people in different scenarios every day with the ultimate goal of aligning the product to the customer and the business. . Or work with a difficult person, period? The framework.

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Userpilot

FEBRUARY 29, 2024

In this article, we answer the question: how does user behavior analytics work? Reduce customer churn. Delight customers. Step-by-step process for effective behavior analytics: Define your objective for analyzing customer data. Reduce customer churn : The data from behavior analytics lets you spot churn trends.

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Gainsight

DECEMBER 1, 2022

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. Thankfully, there are best practices to increase your chances of success. Build Your Personal Brand.

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The Product Coalition

OCTOBER 5, 2020

Then they build something that customers reject, they miss the mark, or they need extra budget to get it there. This article is a way to answer the question: “Why do Product Discovery?” Sidebar: Product Discovery is a process (sometimes iterative) for better understanding your customer(s) and their problems.

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Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. What is product experience in SaaS?

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Gainsight

AUGUST 24, 2020

The onboarding process is a critical predictor of a customer’s success and an essential element for avoiding churn. So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. We’ve identified three critical steps for optimizing tech-touch customer onboarding.

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