B2C Enterprise Leadership Product Research 
Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user. Caught your interest?
Product Talk
MAY 13, 2020
I’m excited to add Hope Gurion as an official author on Product Talk. She coaches teams using my Continuous Discovery Habits curriculum and is helping me bring the Continuous Discovery Habits workshop to more companies. Good discovery starts with a clear desired outcome. Help me in welcoming Hope as an official author.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Product Coalition
JUNE 11, 2022
Yet we continue to think our customers won’t mind changing to use our products. This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. In the B2B hemisphere, change goes hand and hand with new products. with user research to test our hypothesis.
Mind the Product
APRIL 10, 2017
Like the technology we use to build the products we love ages and gets left behind, Agile has died while we were perfecting our standup. Big companies have spent millions investing in these practices in a heroic effort to modernize the way they develop products. Rather, it’s the way it was introduced to the enterprise.
Mind the Product
MARCH 11, 2020
In my current role as CPO for Eigen Technologies in London, I manage a team that includes business and technical product, UX/UI, and subject-matter experts. Our product helps businesses (especially in financial services) use natural language processing to get information and insights from their documents at scale. Landing the Role.
The Product Coalition
DECEMBER 31, 2023
As a product leader, your role entails much more than leading the product itself. Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry.
Fearless Product
JULY 10, 2019
DOES YOUR PRODUCT ROADMAP CONTAIN WHAT WILL HAPPEN OR WHAT MAY HAPPEN? Are you a new product leader? Are you struggling with how to create and communicate your product roadmap? A video version of this episode is available at Fearless Product channel on YouTube: www.youtube.com/c/FearlessProduct.
Expert insights. Personalized for you.
118 
Let's personalize your content