Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 97

Feedback Software Research Software User Testing Customer Experience 97

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Product Management Unpacked

APRIL 25, 2019

Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Strengths/Weaknesses). Build your trust bank account with small victories. This is often called a “trust bank account.”

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

Valerian Tech

FEBRUARY 10, 2023

Cryptocurrency is a type of digital or virtual currency that uses cryptography for security and operates independently of a central bank. Cryptocurrencies are decentralized, meaning they are not issued or backed by governments or central banks. Poor management: A cryptocurrency project is only as good as the team behind it.

CTO 52

CTO CTO Coach Technical Review Feedback Software 52

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away.    Hard to see. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Mind the Product

JUNE 22, 2018

Chris was part of the development team when M-Pesa launched, he then moved on to run its architecture and redesigned the system to support 400,000 transactions per second. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa? Be Passionate. It’s a simple as that.

Data Visualization 93

Data Visualization Banking Weak Development Team Customer Experience 93

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Mind the Product

APRIL 10, 2020

Negative – where launches are so bad they get rolled back. This in turn feeds project plans and feature roadmaps, and the micro-planning of an agile product team. The agile product team believes that if they keep on pushing small increments then everything will be okay. Steps, that develop the ideas and test them.

Framework 169

Framework Weak Development Team Customer Experience User Testing 169

PMLesson's Ace the PM Interview

MAY 22, 2021

Managing Individuals How do you run 1:1s with your team? How do you handle poor performers? How would you describe your role in coaching and career development? Tell me about a few people on your team and the career development plans you created with them. How do you balance feature development and technical debt?

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? I use apps for everything from movies and music to weather and maps.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

User Testing 92

User Testing Product Research Feedback Software Customer Feedback 92

Iteratively Blog

DECEMBER 17, 2020

But how do you fix the garbage that is bad data management and quality? Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). Now, let’s look at why data teams struggle with this validation, and how they can overcome the challenges of it. Well, it’s tricky.

Data Visualization 40

Data Visualization Weak Development Team Analytic Tools User Testing 40

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Mixpanel

JANUARY 12, 2023

If you know a thing or two about product development, you’ve heard of the “a-ha” moment. And while this isn’t bad, it forgets that keyword research is a study of language. From 2015-17, Plaid was a modern API for banking data for developers. They’re crystal clear that they speak to and for developers.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Mind the Product

JANUARY 21, 2020

Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices. I’ll be told ‘we’re not shipping stuff when we should, UX is poor, we’re struggling to keep staff’. At the moment he coaches the teams doing the work, but he’s starting to coach business leaders about product strategy.

Banking 113

Banking Weak Development Team Workshop Customer Experience 113

The Product Coalition

FEBRUARY 22, 2021

Poor articulation gets misinterpreted as incompetence. Say the yacht is nearing a sand bank that could possibly ground the keel. However, the higher-up, not knowing what the sailor knows, sees the sand bank and raises the alarm. workers cannot articulate their decision-making process because it involved gut-feel.

Agile 119

Agile Weak Development Team Feedback Software Banking 119

The Product Coalition

SEPTEMBER 14, 2019

How NOT to manage a Startup As a product manager, I led 2 teams in my recent startup gig with a lot of uncertainty, distractions and constant changes that impacted the engineers. A startup that is trying to scale, there are good and bad times. Leadership asks the product teams to work on a feature that 1 big client requests.

Startups 60

Startups Weak Development Team Vision Leadership 60

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If your app serves as a time-saving support tool for banking customers, these things will look very different compared to a level-based gaming app seeking to monetize. What features are most important to them?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Mind the Product

DECEMBER 12, 2017

Indeed startups are often launching with or driving the development of new technologies. I’ve always encouraged my product teams to focus on building products and experiences that are Valuable, Useable and Feasible (ever since I read the book ‘Inspired’ by Marty Cagan ). That’s where designing for emotion can play a part.

Data Visualization 133

Data Visualization Reporting Tools Analytic Tools User Testing 133

Userpilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. Your product team can work on identifying areas of the onboarding flow they can cut off.

User Testing 102

User Testing Research Software Analytic Tools Feedback Software 102

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. Some ways to do that include: Using validations to prevent users from entering bad data. Don’t let your users make a mistake if you can help it.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Research Software Data Visualization 126

ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. Your sales team probably doesn’t sketch up database schemas in their spare time and your programmers hopefully aren’t spending too many hours dreaming up catchy marketing slogans, but there’s no shortage of sources for ideas. There are no guarantees.

Idea Management 104

Idea Management Feedback Software Systems Review User Testing 104

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mironov Consulting

DECEMBER 5, 2023

Pure revenue may be helpful for the Sales organization, since they probably need to hire 35% more account teams each year.  ”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.” 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Userpilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), You need to give them the right tools to do that – ideally without much involvement from your dev team.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Modus Create

APRIL 5, 2021

Georgetown is generally considered a target school for investment banking, which means that most students have an interest in working on Wall Street, and Wall Street wants them. My friends working in finance have argued with me on this subject, but I would rather be the kid selling lemonade than the bank account holding the earnings.

Software Engineering 91

Software Engineering Software Review Engineering Technical Review 91

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Mironov Consulting

AUGUST 8, 2017

I see much broader wins: Our technical teams often make the “I am the user” mistake: we unconsciously assume that the people at the other end of our software are just like us. Being more specific also gives us an opportunity to connect our teams emotionally to our (ahem) users. Bonus points for clarity. Sound Byte. Clarity is free.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Innovatemap

MARCH 22, 2023

The economic climate, layered with the recent banking industry pitfalls, have proved to be more challenging than we expected. Fractional partners can be immensely valuable in: Finance HR Legal Design Marketing Product Fractional partners reduce the stress and costs of onboarding new team members.

Weak Development Team 52

Weak Development Team Reporting Tools Data Visualization Banking 52

The Product Coalition

FEBRUARY 28, 2019

Most fintechs have built their flagship product on top of infrastructure owned by a traditional FI; Chime partners with The Bancorp Bank , Acorns works with Lincoln Savings Bank to issue debit cards. What do you use to help yourself and your team stay on track? The Splitwise mobile team uses Github quite heavily.

Finance 61

Finance Weak Development Team Banking Customer Experience 61

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

PMLesson's Ace the PM Interview

JUNE 13, 2022

When the economy slows down, a hiring freeze doesn’t always mean something bad. For small companies, a hiring freeze may be an important step to ensure there’s enough money in the bank, or runway, to keep the company healthy long term. It’s very likely that your company is just being cautious.

Software Engineering 52

Software Engineering Weak Development Team Banking Engineering 52

The Product Coalition

JANUARY 7, 2019

Bad facsimile credit: Myself Hi reader, Wait a sec, please don’t run away! So yeah, I’ve been working closely with developers for about 5 years now, without the aptitude of being able to (theoretically) join them, even for small/easy tasks. Even if you went through all the right prep work with your team?—?when and so on?—?later,

Weak Development Team 82

Weak Development Team Engineering Banking Consulting 82

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. More on that later.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. Anomaly detection is used to identify suspicious bank transactions or fake accounts. Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence 183

Artificial Inteligence Data Visualization Product Research Reporting Tools 183