Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Promoters are your most loyal customers, scoring 9 or 10. So, your NPS score is (50-30)% = (+) 20%.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management. Product management metrics help you gauge the performance of your product.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Department of Product

SEPTEMBER 21, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Bard’s Director of Product Management, Yury Pinsky outlined the technology underpinning the new feature in a blog post and says that the extensions can be used for use cases like planning trips, writing cover letters and drafting business documents.

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Gainsight

DECEMBER 6, 2022

Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. Our recommendations based on CSM to account ratio are: < = 1:10, we recommend quarterly EBRs. 1:20 to 1:30 we recommend yearly EBRs; 1:40 to 1:50 we recommend once in 18 months, . >= Remember: .

Software Review 52

Software Review Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 7, 2021

In the end, we will summarize the five key user engagement metrics you should be tracking for product-led growth. User engagement metrics are the data points to measure your users’ interactions with your product. User engagement is the frequency and the quality of your user’s interactions with your product. Table of Contents.

Onboarding KPIs 75

Onboarding KPIs User Testing Customer Experience Customer Feedback 75

PMLesson's Ace the PM Interview

JANUARY 23, 2019

Shreyas Doshi is a product lead at Stripe. We discuss how to improve the elusive "product sense," a relevant skill to all product managers. Previously Shreyas has served as a director of product management at Twitter, and a group product manager at Google and Yahoo! Domain knowledge.

Technical Review 56

Technical Review Customer Experience Leadership Books 56

Userpilot

JANUARY 14, 2022

Use NPS surveys to gather both qualitative and quantitative feedback on customer satisfaction with your product or service. Retained users are repeat customers who were active subscribers during a particular period and then resubscribed to your product in the next billing cycle. How do you measure customer retention rate?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

AUGUST 16, 2022

Let’s dive into this article to find the perfect goal-setting framework to grow your product. The top 10 goal-setting frameworks are: SMART goals. This makes it easier to manage goals and maximize the chance of success. 10 goal-setting frameworks to set goals for your SaaS. OKRs ( Objectives and Key Results ).

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

The Accidental Product Manager

JULY 27, 2020

Their customers have had to stay home just like everyone else and have been unable to go out and shop for Hermès products. The interesting thing that product managers have to understand about a company like Hermès is that they cater to a unique type of customer – the very wealthy. How has this impacted Hermès?

Product Management 65

Product Management Product Manager Management Management 65

eG Innovations

MARCH 15, 2022

In this blog post, I follow on from my previous blog on AWS CloudWatch Part 1 of 2 to explore how you can go beyond basic agentless CloudWatch monitoring by deploying the CloudWatch agent and some of the key information and planning you need to do this. Out-of-the-box Dashboard. Licensing/Costs of AWS CloudWatch.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Embedded Analytics 59

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? B2B market segmentation involves dividing your entire customer base into smaller user segments with shared characteristics, such as industry, location or in-product behavior. Let’s get started!

Analytic Tools 90

Analytic Tools Customer Experience B2B Data Visualization 90

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. February Product Conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Table of contents. Source: Productworld.co.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Intercom, Inc.

AUGUST 18, 2022

There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. I would say 50/50. We are building products for engineers.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. To cap it all, the product tour at the beginning is boring, bureaucratic — and compulsory.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

Userpilot

SEPTEMBER 20, 2021

It’s called product-led growth. The key is helping users realize the ongoing value of a product as quickly as possible. Product-led growth helps users experience the product for free first and then upgrade to a paid plan. The two pricing models for product-led growth are a free trial or freemium.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in Product. Women in SaaS.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

UX Studio: Product Management

FEBRUARY 26, 2019

Founder David Kelley realized early that they had to convince their client companies’ managers to follow their design methods. They rebranded the designer’s mindset and methods as management practices. Their projects rarely end up with tangible products. The team has also incubated many products and have built Hello Bar.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Product-led growth. The plays the current Director of SEO at Shopify has used in the last 10 years to help companies acquire +100M users.

Research Software 74

Research Software User Testing Outbound Marketing 74

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. “How would you feel if you could no longer use this product?”

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

The Accidental Product Manager

APRIL 16, 2018

Product managers need to find out how to get young people to ride motorcycles Image Credit: Jokamies.fi. However, there are some people, product managers among them, who instead jump on their motorcycles and drive them to work. The Polaris company makes a number of different products.

Customer Experience 56

Customer Experience Product Management Product Manager Transportation 56

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. This is going to be a fantastic presentation for both product managers, mobile marketers alike.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 6, 2020

To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles. While respondents who identified other goals, such as increasing product awareness or LTV, were less likely to face these problems. Product recognition instead of brand awareness.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. When choosing a learning management software make sure it’s customizable, user-friendly, and easy for you to use. Faster product adoption. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Pre-signup Product Marketing Tools. Also: it’s really curated.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

MARCH 25, 2022

The best test of your SaaS management teams is arguably how well they are able to sustain high shareholder returns as the company grows. For instance, it could give inaccurate results if you only use MRR or Annual Recurring Revenue (ARR) to measure the rule of 40, if professional services account for 30% of your revenue.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience User Testing 98

Product Talk

MARCH 1, 2023

“Product thought leaders talk about an ideal way of working. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” product outcomes). And I hate it.

Product Research 193

Product Research Data Visualization Customer Feedback Weak Development Team 193

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. I like that analogy, because I started my professional career in theater production. Val: Exactly.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Userpilot

JANUARY 7, 2021

Have you ever used a product that you just couldn’t put down? Think of digital products. Making your first encounter with a product fun encourages you to return as well. SaaS products took note – and started using the same principles to encourage their users to adopt their tools. Ok, smartphones don’t count.

Onboarding KPIs 75

Onboarding KPIs Research Software Feedback Software User Testing 75

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. years, I’ve been lucky enough to be involved in a lot of projects where we built amazing products in different industries.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. We’d already launched two successful Mac utilities, but this was the first time we’d launched a SaaS-style product – Setapp provides access to over 100 Mac apps in one suite.

User Testing 146

User Testing Customer Feedback Customer Experience Data Visualization 146

Userpilot

JUNE 25, 2019

When it comes to improving product adoption, one of the most effective tools at your disposal is the user onboarding checklist. It helps them identify key features of your product, and it means they start getting value from it right away. Tools like Userpilot can help you implement one into your product in no time at all.

Customer Experience 92

Customer Experience Startups UX Article 92

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. And we just started building the growth Sub function of the business, product-led growth. [00:10:00] And now I think I would like not to separate growth design from product design. Kate: Absolutely.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. We’ve collected a list of the top 10 design firms in New York below. Top 10 New York Design Firms I n 2021. UX design and user experience research agency designing impactful digital products. Momentum design lab.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Brian Balfour

OCTOBER 12, 2016

But going deep requires you to solve problems where the answer isn’t in some hacktics blog post. Two, this isn’t a 10 year commitment. Keep One Foot in the Known My first job out of college was as a Product Manager at ZoomInfo. In reality there is no perfect 50/50. Writing on my blog. Why is that?

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94