Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing.

Product Marketing 98

Product Marketing Onboarding KPIs User Testing Marketing 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. What is product service management? What does it involve and what are its benefits?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. On average, a product launch manager earns around $138,000.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. Product managers are busy people. Product managers are busy people. Define and track important events with Userpilot. Data is power. What are you waiting for?

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Mixpanel

JANUARY 12, 2023

Product and growth managers often build onboarding flows that get users to this moment fast. As I’ve seen it applied, most keyword research is used to create a laundry list of blog posts to create words to fit into a sales page, so Google Search prioritizes your work. For example, I recently worked on a blog conversion project.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

MAY 1, 2024

At its core, community building involves managing a group of individuals interested in a specific tool or goal in a private online space, focusing on the development of a brand community. This is especially important if your product helps others create new content, such as blog posts, images, and videos.

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Intercom, Inc.

APRIL 4, 2022

Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. Tag Articles for easier content management. March was a big month at Intercom.

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Why is an Intercom alternative needed?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 20, 2022

Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics helps product managers determine how many customers are using their products and what obstacles the average user encounters throughout the road.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

MAY 17, 2022

This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. How do you create one?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Intercom, Inc.

AUGUST 14, 2018

But unless someone, preferably an editor or with some editorial skills, is closely managing that process you’ll end up paying more for it in the long run. Rather than reacting to recent events, it takes a broader perspective on topics. The content itself is highly temporal and has no value once the event has passed.

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Events Article Blog Technical Review 182

PMLesson's Ace the PM Interview

APRIL 6, 2020

As a product marketing manager (PMM), you influence most areas of the organization including product, design, sales, support, and, of course, marketing. In this comprehensive guide, I’ll help to illuminate your path of breaking into product marketing management. What skills do I need as a product marketing manager?

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. We have a wide range of user types, from marketers to engineers to product managers and more. Take Mixpanel, for example.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Customer success managers use product analytics data to better understand customer needs, preferences, and challenges.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Both Product Marketing and Product Management teams need to work together. What kind of messaging will resonate with them?

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Additionally, you need conferences and events to expand your network and learn from experts directly.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

DECEMBER 15, 2022

How does it help product managers and how to carry it out? In-app messages , like tooltips , checklists , or interactive walkthroughs , are effective means of driving engagemen t with underutilized features. Features & Events tracking in Userpilot. Use in-app messages to drive feature discovery.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. This lets product managers and marketers track how users progress through each stage. Then, generate funnel reports showing how many users completed each event. Funnel analysis report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 19, 2023

However, instead of looking at the user population as a whole, it looks at specific user groups linked to specific events or timeframes. Acquisition cohorts Acquisition cohort analysis divides users into cohorts based on acquisition events. Cohort retention analysis is the process of tracking user engagement with the product over time.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Mixpanel

JANUARY 13, 2022

As a product manager, deep-diving into problems like high churn, bugs, and crashes is part of the job. My way of breaking the problem down here was to add a simple event “Signup button clicked” to see if was an issue with the fields or something deeper than that. The event gave me a better picture!

Data Visualization 119

Data Visualization Analytic Tools Customer Feedback User Testing 119

Userpilot

JULY 31, 2023

Pendo Feedback is a module for collecting and managing customer requests. Pendo solutions were originally developed for product managers and product teams who wanted to optimize product experiences and collect actionable insights through analytics and customer feedback. Contextual message in Userpilot. Pendo dashboard.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Userpilot allows you to collect feature requests, announce your releases with in-app messages, measure the success of new features and gather feedback on how well they satisfy users. Book the demo to see how!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Gamification comes in many forms: you use a modal with a celebratory message, animations, badges, or more. In-app messaging is a great form of secondary onboarding. #7 Then you are in the right place!

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? Funnel and milestone analyses enable product managers to track users’ progress along the user journey and toward activation and adoption. Product analytics: feature and event tracking for different segments.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Intercom, Inc.

DECEMBER 28, 2022

Emojis mean business: The characters transforming business messaging. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. There was Severance on Apple TV, Andor on Disney+ and Product Principles on the Intercom blog!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. The free plan offers the core features that allow product teams to track user behavior in-app, and design and trigger in-app messages to drive product adoption. Features & Events Dashboard in Userpilot. API access.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

APRIL 14, 2023

WalkMe , Whatfix , Apty , and Spekit , on the other hand, are more appropriate for employee training, digital transformation, and change management. Slack) Customer Relationship Management (CRM) systems (e.g., Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. G2 rating: 4.6

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Automated in-app messages and email replies are an easy way to acknowledge user feedback. Let’s get right to it! This part takes very little effort.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. They are typically led by your sales team or a customer success manager. But it’s not your only option. You can boost loyalty (i.e.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

FEBRUARY 24, 2023

Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. Appcues click-to-track events allow you to monitor user engagement with different features in your product. The process of creating events is completely code-free.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps and user funnel analytics.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98