Intercom, Inc.

SEPTEMBER 6, 2022

Here, Aidan discusses our engineering principle “Build in small steps”. Here, Aidan discusses our engineering principle “Build in small steps”. Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. No one gets it right all the time.

User Testing 138

User Testing Product Research Customer Feedback Customer Experience 138

Lenny Rachitsky

JANUARY 30, 2024

How do they fit into the overall interview process? How do they fit into the overall interview process? Should you pay candidates, and, if so, how much? How do you evaluate a candidate’s performance? How do you convince people to invest this much time in an interview? Indeed they have. Why do work trials?

CTO 97

CTO Engineering Presentation Finance 97

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. One of the blog posts was about this Yahoo!

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Engineering Feedback Software Onboarding KPIs Customer Experience 214

Sachin Rekhi

JANUARY 11, 2021

Finding Product Culture Fit. Through my time in Silicon Valley, I've found four specific product cultures dominate tech companies: engineering-driven, data-driven, design-driven, and sales-driven product cultures. How I Write. The Top 10 Deliverables of Product Managers. A Leader's Guide to Implementing OKRs.

Technical Review 136

Technical Review Data Visualization Framework Vision 136

Userpilot

JUNE 30, 2023

Our article provides guidance for SaaS teams on how to effectively localize their content. However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems. Book the demo to see how it works!

Research Software 83

Research Software Analytic Tools User Testing Onboarding KPIs 83

Product Talk

OCTOBER 25, 2023

You’ll hear from Trevor Acy , who needed to balance time for learning with bias for action and Iryna Melnyk , who saw how the opportunity solution tree could help her think through some of the challenges she was facing as a product leader. And it might feel a bit lonelier than when you were an active member of a product trio.

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Leadership Product Research Reporting Tools Feedback Software 255

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Localize content to resonate globally by adapting to cultural and linguistic nuances, making your resource center inclusive and impactful worldwide.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix.

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Analytic Tools Entertainment Customer Experience Data Visualization 100

Business of Software Conference

DECEMBER 14, 2023

In his 2010 talk, Smart Bear and WP Engine founder Jason Cohen talks about the proverbial ‘rules of business’ and many varying pieces of advice founders get – often from well-meaning mentors and experts. How to Break This Rule: Make your own rules. How to Break This Rule: Trust your inexperienced gut.

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Software Review Weak Development Team User Testing Customer Experience 64

The Product Coalition

DECEMBER 21, 2021

Let’s explore how the product management world can learn from the foodservice industry as we look at people starting out in their careers. What are the experienced chefs doing, and how does the kitchen work as a team? Size and scope – how big is the kitchen? Size and scope – how big is the kitchen? Failure ?—?observing

Product Management 167

Product Management Product Manager Weak Development Team Management 167

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. The second is more subtle: in those instances when we do achieve diversity, and especially cross-cultural diversity, we are unable to handle it. We’re Trapped in our Cultures.

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Weak Development Team Product Management Product Manager Management 134

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Knowledge base creation is critical to enhancing self-service support. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. It has been a year of extraordinary growth at Intercom. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney. We invested in more social and video content as well to connect with more of you.

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Analytic Tools Research Software User Testing Customer Experience 150

Split

MARCH 10, 2023

Engineers love to crank out code. If someone critical were to leave the project or the company, how could you maintain continuity without their knowledge? Architecture helps stakeholders understand and analyze how the system will achieve essential qualities such as modifiability, availability, and security.

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Software Review Systems Review Data Visualization Document 98

The Accidental Product Manager

SEPTEMBER 11, 2023

They are also hoping that the new car can change NASCAR’s culture, to attract racially diverse team owners and team members and the younger multicultural fans that their advertisers crave. NASCAR product managers try to attract a new fan base Image Credit: roger blake So when I say “NASCAR” to you, what do you think of?

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Product Management Product Manager Product Research Technical Review 73

NextBigWhat

JUNE 22, 2021

I always try to ask: “How did you come up with your idea?” For those ideas to survive in the market, I believe you need another criterion: Cultural acceptance. For those ideas to survive in the market, I believe you need another criterion: Cultural acceptance. I’ve helped 750+ startup founders.

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Research Software Startups Entertainment Framework 80

The Product Coalition

MARCH 10, 2021

In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.” While independently, these inputs might seem like common sense, they are often overlooked in helping a team form or re-think how they work together. First, start with a team.

Research Software 136

Research Software Webinar Product Research User Testing 136

Userpilot

APRIL 1, 2022

How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. What does the SaaS product localization process involve?

Research Software 97

Research Software Feedback Software User Testing Product Research 97

Usersnap

OCTOBER 12, 2021

In particular, how they listened to the voice of customers and turned that into features and UX improvements. The energy of the team is fueled by curiosity: how to make a banking app welcoming? User info and technical data are automatically attached for each ticket, which makes troubleshooting much easier for the engineers.

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User Testing Feedback Software Customer Feedback Customer Experience 121

ProductPlan

JANUARY 6, 2023

Real-world stories from the trenches at companies like trivago and CarMax share a stage with meaty posts on how to stop salespeople from blocking your access to customers and using opportunity decision trees to visualize discovery work for easier consumption. So many websites and so little time. She literally wrote the book on it!

User Testing 52

User Testing Product Research Product Management Product Manager 52

The Product Coalition

SEPTEMBER 5, 2022

Taken from Teresa Torres’ blog, ProductTalk.org The Opportunity Solution Tree is a framework that breaks Product outcomes into opportunity streams so that stakeholders have a better understanding of what you are proposing and can better help you prioritize. If you’re interested in the core material, check out her original blog post.

Product Research 112

Product Research Software Review Data Visualization User Testing 112

The Product Coalition

JULY 6, 2023

In this new world, how do you as a business compete and break out of this vicious cycle of traditional sales and never-ending marketing spending? PLG is an emerging concept revolutionizing how businesses attract, retain, and grow their user base. Product-led growth is a bottom-up approach to product growth.

Research Software 112

Research Software Feedback Software User Testing Product Research 112

Intercom, Inc.

DECEMBER 21, 2020

Alongside posts on the thinking behind our latest products and features, we also published essays and podcasts about the challenges posed by the pandemic , how we made the transition to remote work , how we thought about diversity and allyship , and more. A must-read for marketers dealing with change or crisis.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Usersnap

SEPTEMBER 19, 2023

How do AI Customer insights make your life easy? Personalized Customer Experience or Deep Consumer Insights Real-world application: Recommendation Engine ? Know more about Usersnap’ AI features How do AI Customer insights make your life easy? AI steps in with its Sherlock hat on, analyzing every “Wow!”

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

UX Studio: Product Management

JUNE 8, 2021

In this blog post, I will tell you what I learned the hard way: why it’s not enough to select awesome people, give them freedom, and let them figure things out. The programmers chose the best new technology stack, and they were excited about how this would make them more productive. How much value it creates for the business.

Engineering 98

Engineering Software Review Customer Experience Systems Review 98

Bain Public

MARCH 14, 2022

Product-led cultures elevate products to the highest levels of the company’s mission. But unfortunately, in many companies, the product leadership team can perpetuate a negative culture — setting up product managers to fail. It’s what’s called a ‘fake it till you make it’ culture. All resulting in a recipe for disaster.

Leadership 52

Leadership Weak Development Team Feedback Software Roadmap 52

Product Innovation Educators

OCTOBER 5, 2020

How product managers can increase team performance by understanding Team Dimensions. The only thing better than hearing about how an organization improved their product management and innovation capability is sharing it with The Everyday Innovators! The company is a B2B software developer. We discussed the tools to do this.

Software Developers 76

Software Developers Software Development Leadership B2B 76

Intercom, Inc.

JANUARY 14, 2021

If you’re short on time, here are some quick takeaways: Understanding how people differ and what matters to them helps you understand the different markets and tailor your approach to better suit each segment’s needs. When it comes to making something people want, Hubert Palan always does his homework.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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Product Management Product Manager Research Software Feedback Software 163

Intercom, Inc.

AUGUST 15, 2019

Author Jeff Gothelf sees this all the time in his work as a consultant for medium- and large-sized companies, and it inevitably leads to a culture clash where designers feel unvalued. Tell us a little bit about yourself and how you came to be an expert on everything from agility processes to product design and general digital transformation.

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UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. So you can imagine the culture shock I experienced when I took a graphic designer position with a large technology organization in New York City. I studied accounting and computers in high school.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Arpit Rai

MAY 31, 2020

Amidst moving houses, setting into a new job and dealing with the Covid normal, unfortunately the blog got ignored. That said, let’s come back to this blog post. This would primarily include the product, design and engineering teams. It has been a rather long break since my previous post.

Onboarding KPIs 72

Onboarding KPIs Product Management Product Manager Customer Feedback 72

The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile.

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Agile Reporting Tools Feedback Software Systems Review 83

Mind the Product

FEBRUARY 20, 2019

He was the VP of Product at blogging platform Six Apart, created new media properties and influential content creators as VP Artist Development at Say Media, and then led Product and Design at Twitter from 2012 to 2014. Mind the Product returns to San Francisco and the famous Davies Symphony Hall on July 15-16.

Research Software 96

Research Software Analytic Tools User Testing Artificial Inteligence 96

Mind the Product

MARCH 24, 2020

As you’ve probably read in all those blog posts and books about product management, the ideal scenario is to have your product manager co-located with engineering, sitting no more than two feet away from the team designer, back-end and front-end. The software industry is leading the way for more remote working (Image: Shutterstock).

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