Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. Time to kill the blog.

Blog 162

Blog User Testing Customer Experience Research Software 162

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Testing 77

User Testing Product Research Customer Experience User Experience 77

UX Studio

NOVEMBER 3, 2023

Here, you will discover a curated list of blogs that offer expert insights, tools, and resources that will enable you to break through creative barriers. With practical tips and hand-picked examples, it will also help you to adopt fresh perspectives to elevate your skills as a product designer. Why do you like what you like?

Blog 64

Blog Research Software UX User Testing 64

Userpilot

FEBRUARY 1, 2022

What is product experience? How is it different from customer experience? Why is product experience important for your SaaS? Product experience is part of customer experience. Designing a great product experience starts with the use of data analytics to establish a baseline.

Customer Experience 86

Customer Experience Data Visualization Analytic Tools Feedback Software 86

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. How do you make sure you’re delivering the best of the best? Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it.

Customer Experience 89

Customer Experience User Testing Customer Feedback Embedded Analytics 89

Userpilot

DECEMBER 7, 2022

Are there any alternatives to A/B testing for product managers ? A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. Heatmaps and scroll maps are visual representations of how users engage with your UI. Interested?

User Testing 88

User Testing Analytic Tools Feedback Software Research Software 88

The Product Coalition

JULY 21, 2020

Product Managers are a multidisciplinary bunch, with interests and specialities ranging from leadership to design, tech to marketing. They’re also just as varied in how they like to get their knowledge. Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills.

Blog 78

Blog Data Visualization Product Management Product Manager 78

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? Every product marketer should answer this question before rolling out their product. The first-time user experience (FTUE) is the very first impression your product leaves on a new user.

Customer Experience 99

Customer Experience Feedback Software User Testing Customer Feedback 99

Userpilot

MARCH 22, 2022

Are you running product experiments continuously? Great products are built on experimentation–evaluating ideas and making decisions based on product growth insights data , not just what you think is an amazing idea (even if it is). Why do we run product experiments?

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Userpilot

APRIL 7, 2022

What exactly is a welcome page when discussing SaaS products? But in this article, we’ll look at how to craft welcome page designs that knit together into a cohesive onboarding experience. But in this article, we’ll look at how to craft welcome page designs that knit together into a cohesive onboarding experience.

Customer Experience 96

Customer Experience Data Visualization User Testing Product Research 96

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. It has a direct impact on how users interact and engage with your company. We’ll also share real-world examples from leading SaaS products along the way, so you can learn from the best.

Feedback Software 103

Feedback Software Analytic Tools Research Software Customer Experience 103

Userpilot

NOVEMBER 23, 2021

Did you know that reducing Time To Value for SaaS products can drive product adoption ? You might have a product that offers incredible value to your customers. What if we say that you can reduce time to value by streamlining your onboarding experiences ? What is time to value in SaaS?

Customer Experience 93

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 93

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : so I apologize for the delay, but I’ve got a lot of great things to share.

Presentation 87

Presentation Blog Product Management Product Manager 87

The Product Coalition

JUNE 1, 2020

There are several methods to improve user experience (UX) matter on the blog. Like if we want user attention, the user should spend time on our blog, read the full content, and subscribe to future blogs. Website designing is just a small part of the user experience.

Customer Experience 78

Customer Experience Blog User Experience Inbound 78

The Product Coalition

FEBRUARY 5, 2021

How To Get The Most Out Of Customer Interviews We are at risk of only listening to what we want to hear. The main lesson I learned from conducting almost 100 customer interviews for product discovery over the last six months is that there are many ways in which we can become biased during customer interviews. You got me there.

User Testing 113

User Testing Blog Customer Experience Customer Feedback 113

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. In this blog, we’ll show you WHY and HOW. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. Why Product Managers Need Product Experiments.

Onboarding KPIs 76

Onboarding KPIs Customer Experience User Testing Data Visualization 76

Userpilot

FEBRUARY 16, 2021

User personas are often misunderstood and overgeneralized by SaaS businesses, which impacts the product experience of SaaS customers. Jon Gatrell, a Product Management coach with over two decades of experience in product, sales, and marketing roles, tells us how to address this problem. Which User?

Customer Experience 98

Customer Experience Analytic Tools Onboarding KPIs Document 98

Userpilot

JANUARY 9, 2020

Product management has grown from strength to strength in recent years, fast becoming a vital area of any SaaS company. With that in mind, we thought we’d take a look at how you can become a product manager, even if you have no previous experience. We’re going to start by looking at what a product manager actually does.

Customer Experience 58

Customer Experience User Testing Product Management Product Manager 58

Crafty CTO

FEBRUARY 7, 2023

The Cloudflare experience solving this issue was really good – a lot of capabilities, a well-crafted interface, for $0. It described my experience at Agile Partners when we got early hands-on with the original iPad at the Cupertino campus. That was fun, and I found Ghost a nice improvement over Squarespace.

Fractional CTO 40

Fractional CTO CTO Coach Blog CTO 40

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : so I apologize for the delay, but I’ve got a lot of great things to share.

Presentation 60

Presentation Blog Product Management Product Manager 60

Gainsight

AUGUST 16, 2021

When it comes time to execute your product engagement strategy, you may feel like you’re caught under a pile of responsibilities. Enter the hero: your in-product tool. Your in-product tool can lift work off of you and your team, freeing you up to drive stellar in-app engagements. Product managers and leaders are busy.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

MARCH 30, 2020

All of us are spending more time in our day-to-day products in an effort to stay connected and collaborate with coworkers. More users in your product means more opportunities to nurture lifelong customers, but it also presents more work to ensure each user is on the path to success. What is a high-touch product experience?

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Data Visualization 59

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Blogs for Product Managers. A persuasive leader.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

Analytic Tools 94

Analytic Tools Research Software Feedback Software Books 94

Product Talk

JANUARY 10, 2024

Every year, I kick off January with an update on how the year went and I share my plans for the upcoming year. No matter how hard I tried, I kept coming up empty. I know how serious this can be and I’m not going to push through it. Image created by ChatGPT 4 using DALL-E 2 Happy New Year! I needed a reset.

ChatGPT 201

ChatGPT Feedback Software Product Research Generative AI 201

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Product Talk

JANUARY 31, 2024

You’ll hear from: Leann Schneider , Product Manager at Plum.io , Sebastian Wramba , Product Manager at Netfonds AG (finfire), and Jelena Stajic , Vice President of Product at ScholarshipOwl. After reading the Product Talk blog and Continuous Discovery Habits , Leann was ready to start putting some of the ideas into practice.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Roman Pichler

DECEMBER 4, 2023

Listen to the audio version of this article: [link] What is Product Discovery? Product discovery is the process of “figuring out a solution to a problem we’ve been asked to solve,” writes Marty Cagan. [1] Let’s make this more concrete by looking at a popular product discovery tool, Teresa Torres’ Opportunity Solution Tree (OTS). [2]

Product Research 296

Product Research Product Strategy Strategy Research Software 296

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Userpilot is a product growth platform.

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. The top challenges of product management.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Product Talk

FEBRUARY 14, 2024

And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. You can submit your story here.

Analytic Tools 222

Analytic Tools Research Software Product Research Data Visualization 222

Business of Software Conference

OCTOBER 23, 2019

BoS is rare for how much it encourages community. My interest was piqued at the beginning of the day when April Dunford gave an entire talk on how to position for growth (she’s literally written the book on it, which you can buy here). BoS2019 was no different. Mind you, this is the tip of the iceberg. 3: Accessibility.

Blog 45

Blog User Friction Customer Experience Events 45

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

Alchemer Mobile

DECEMBER 9, 2021

“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords, let’s get down to what really matters: Understanding how customer experience impacts the bottom line. How do people discover your brand? Customer experience is all about relationship building. Customer acquisition.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Alchemer Mobile

MAY 17, 2022

If a company has a complete and well-developed feedback solution, they can improve customer experience, reduce churn, and create a better product. . Here are some examples of areas to focus on: Product roadmap prioritization : What new app features and improvements are customers most interested in? . percent increase from 2021.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Product Talk

NOVEMBER 8, 2023

I also created the Continuous Discovery Habits Community as a place where product people could gather (virtually), share their successes and frustrations, and hold each other accountable for putting the ideas from the book into practice. Reading is one of my favorite ways to spend my time. Please note: This interview was conducted in 2022.

Product Research 211

Product Research Books Research Software Analytic Tools 211