Alchemer Mobile

JANUARY 10, 2019

The challenge of achieving product-market fit is what keeps most product managers up at night. And this time every year, product management professionals are putting yearly strategies together and seeking out resources to ensure their approach is on-trend. The Challenges of Competition, Fragmentation, and Market Fit.

Product Management 217

Product Management Product Manager User Testing Feedback Software 217

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Usersnap

DECEMBER 13, 2022

Every product goes through stages. However, for products, these stages are related to understanding the problem that you want to solve, how you can approach it, what can be improved and how to stay relevant. We call it the product development life cycle. It will help you plan and collaborate with your product team.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Johanna Rothman

MAY 23, 2022

Here are the questions they're struggling with: Do they pay people based on their location, which has its own cost of living? And she wants the teams to create products the customers want to buy. And she wants the teams to create products the customers want to buy. What about when people want to work?

Fractional VPE 76

Fractional VPE Customer Experience Workshop Agile 76

Andrew Chen

JANUARY 3, 2024

Hi readers, Doing a short round up on various links, books, a quick life update, and other stuff going on. but am proud of what I published… Blog posts from 2023 How to design a referral program. Maybe most importantly, there’s a question of how often you ask for the referral — this is what people sometimes forget.

Books 86

Books ChatGPT Reporting Tools Research Software 86

Userpilot

NOVEMBER 14, 2022

What’s product planning? How do you apply your product management skills and knowledge to build a robust product plan? The answers to the questions may seem daunting but rest assured as we’ve got you covered! Product planning focuses on the customer and business outcomes that the product should achieve.

Product Research 98

Product Research User Testing Onboarding KPIs Research Software 98

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? Don’t Forget to Ask Questions During the Process.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Product Talk

NOVEMBER 16, 2022

Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Meet product coach and consultant @ellenjuhlin. How did you end up in product?

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

OCTOBER 31, 2022

Sure, every product marketer appreciates the importance of knowing their ideal buyer personas to help cultivate the right leads. But what about the customer on the opposite end? Negative personas accurately portray the users least likely to find value in your product. So it differs from personas which are mostly product users.

Feedback Software 90

Feedback Software User Testing Research Software Data Visualization 90

Intercom, Inc.

FEBRUARY 23, 2022

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Take a minute to savor the good things in life, even if it’s just a warm cup of coffee.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Dear Strategy

DECEMBER 18, 2020

On this episode of Dear Strategy, we answer the following question…. Dear Strategy: “How do you manage the lifecycle of mature products in resistive markets?”. I’m actually going to use this question to address something that’s been on my mind for quite some time. Well, that’s a great question! So what gives?

Marketing 52

Marketing Reference Workshop Definition 52

Amplitude

NOVEMBER 9, 2017

Having a set of reliable mental models to call upon to make decisions is perhaps the most powerful thing product managers can do to improve their skills. The PM’s day-to-day job involves balancing the needs of all different groups, from marketing to engineering, and carving out a clear path for the product. Finally, you act.

Data Visualization 173

Data Visualization Customer Feedback Weak Development Team Analytic Tools 173

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Usersnap

DECEMBER 14, 2021

When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

ProductPlan

APRIL 9, 2020

We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. What is Qualitative Research?

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Userpilot

JANUARY 14, 2022

Have you run out of ways to achieve customer retention for your SaaS business? Customer retention gives SaaS companies a competitive advantage, especially with a subscription-based pricing model. As you retain customers, they become more likely to upgrade to higher-tiered subscriptions and even become loyal brand advocates.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

The Product Coalition

MAY 4, 2019

You can always send an e-mail, for sure, but more than half of customers believe that businesses should be available 24/7. Perfectly suits the purpose of communicating events with a shelf life. Customers are more inclined to answer messages. They may be asked, such as: Are you a marketer or an owner? Open rate?—?four

Marketing 110

Marketing Product Research User Testing Reference 110

The Product Cafe

NOVEMBER 23, 2022

Hello, all you product-loving folks! 🥰 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. ☕ Thank you for reading Product Café’s newsletter ☕️ Subscribe for free to receive new posts every week!

Customer Experience 52

Customer Experience User Friction Product Research Data Visualization 52

The Product Coalition

NOVEMBER 23, 2021

I recently led a workshop for an organic tech farm startup that wanted to set its foot online for selling organic food to B2B customers. I have some takeaways and learnings to share that I covered as a coach for their onboarding strategy. Let me walk through the entire workshop in the phases with its results.

Startups 126

Startups Strategy Technical Review B2B 126

Userpilot

JANUARY 25, 2022

It’s a fact of SaaS life that more engaged users are more valuable users. Because increasing user engagement is strongly correlated with improving customer retention. And if you can increase retention, you’re well on your way to growing revenue and having a more successful product!

Feedback Software 98

Feedback Software User Testing Product Research Onboarding KPIs 98

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Transcript. Ben Johnson: Hey everyone.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. Celebrate customer success with gamification.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Let’s build a new product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

SEPTEMBER 16, 2022

How can customer lifecycle segmentation help you boost user engagement and drive retention? Customers not only need to experience the core value of your product but also get repeated value from it. This increases retention by strengthening customer relationships with your brand. What is customer lifecycle?

User Testing 89

User Testing Customer Feedback Customer Experience Data Visualization 89

The Product Coalition

NOVEMBER 2, 2020

From Scrum Master to Development Team members, this set of questions addresses the foundations of a Scrum Team capability to build valuable products: technical excellence and what it takes to achieve this proficiency level. The questions have been modeled after some basic principles that high performing teams have in common?—?from

Development 110

Development Customer Experience Product Research Agile 110

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. My first question is if you were a fictional character from a book movie or a TV show, who would you be? Let’s kickstart right away.

Research Software 63

Research Software Feedback Software UX User Testing 63

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Let’s get into it!

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? What is product marketing? It puts its focus strictly on customer acquisition.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

MAY 5, 2022

What does the product management process involve? Why is it important for product managers to follow them? These are just a couple of the questions that we are going to tackle in this article, so grab a beverage of your choice, find a comfy spot, and let’s dive in! What is product management? What are its stages?

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Product Talk

AUGUST 10, 2016

So I’m going to scratch the surface in this blog post. I’ve been coaching product teams for three years on modern product discovery and this single change has had a bigger impact on how teams work than everything else I do with them combined. It all started a few months ago… The Messy Challenge of Modern Product Discovery.

Research Software 241

Research Software Product Research User Testing Customer Experience 241

Product Talk

MARCH 14, 2018

One of my favorite parts of Mind the Product London this past fall was meeting a product manager and a designer who I had coached in the prior year. They described how much time they were spending with customers and what impact it was having on their work. Melissa Suzuno , my blog editor, conducted this interview. (By

Product Research 181

Product Research User Testing Research Software Customer Experience 181

Business of Software Conference

NOVEMBER 30, 2023

Solve for the customer – even if it means being a little unfocused. Rethink your customers’ lifetime value. Eventually, the company stopped selling the software to customers altogether and simply added it as part of its product package – free of charge. Solve for the customer – even if it means being a little unfocused.

Customer Experience 52

Customer Experience User Friction User Testing Enterprise 52

Usersnap

DECEMBER 8, 2021

Five wild predictions, two true stories and some solid solutions for product leaders. Building great products is a complex, challenging, and exhilarating job. It requires product leaders to be strategic thinkers and forward-thinking by nature, as well as to see product opportunities when others are “lost” in ambiguity.

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. What is a product improvement?

Feedback Software 97

Feedback Software User Testing Product Research Customer Feedback 97

Sachin Rekhi

MARCH 1, 2020

In order to write about life first you must live it. It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. I'm known as that product guy, so it makes it easier for people to easily recommend me to others or seek me out when they are looking for product-specific content.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

BrainMates

OCTOBER 10, 2019

One of the key examples of this is when Product Managers is that they are expected to perform the role of project manager for some or all of the delivery of their product to the marketplace. OR, a project manager is expected to pick up Product Management activities. Product Manager vs project manager: the Brainmates perspective.

Product Management 75

Product Management Product Manager Management Management 75