Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution. Not sure where to start?

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. But there’s a better way now. Short on time?

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question. Book the demo!

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. It’s automatically scripted, fully voiced, with graphics and editing all done for you. It won’t cost a cent more, but your support keeps the power on and this blog thriving! See for yourself. The video was longer than making it!

ChatGPT 91

ChatGPT Feedback Software Customer Experience Customer Feedback 91

UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? Where would the world be without the lasting impact of Voice Tech Global? Inga’s list in particular was the Medium blog post I would reference multiple times a week. December 2023 Edition I can’t believe it’s taken me this long to write this post.

Technical Review 75

Technical Review Certifications Software Review Feedback Software 75

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

MARCH 4, 2024

Transforming communication with instant messaging. Photo by Dima Solomin on Unsplash In the vast realm of digital communication, few platforms have left as indelible a mark as WhatsApp. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. in California.

Analytic Tools 108

Analytic Tools Data Visualization Customer Experience User Testing 108

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 92

User Testing Data Visualization Customer Feedback Customer Experience 92

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. The more information you have, the better you will be able to customize journeys. If your product or service matches the expectations of your audience of potential customers, it can be extremely beneficial.

Data Visualization 105

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 105

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Well that was quite the year. Zara Burke , Principal Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. Let’s get right to it! Microcopy localization is an opportunity to make the user experience more inclusive.

Analytic Tools 97

Analytic Tools Feedback Software UX Data Visualization 97

The Accidental Product Manager

FEBRUARY 8, 2021

Do customers want to trust Alexa with their health data? They have a popular voice activated device called Alexa that can play music, look up things on the web, add things to a shopping list and a lot of other things all using voice commands – no typing, no screen swiping. Image Credit: Jeff Eaton.

Data Visualization 100

Data Visualization Artificial Inteligence Reporting Tools Software Review 100

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Generation Focus

AUGUST 16, 2023

Positive Experience for Participants : During pre-qualification interviews, the Generation Focus team strives to treat our participants as valued customers and experts of their own experiences, holding a supportive space for them to feel seen and heard. Empowering Participants’ Voices : We are all about inclusive research at Generation Focus.

User Testing 62

User Testing Customer Feedback Data Visualization Customer Experience 62

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Intercom, Inc.

SEPTEMBER 1, 2021

This means better outcomes for everyone: from the teams we work with to, more importantly, our customers. It’s up to us to know everything about our customers – who they are, where they hang out, and what pain points we can solve for them”. At Intercom, we believe the best products are built with the market in mind.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Ronke PM

SEPTEMBER 4, 2023

This blog is dedicated to aspiring and new product managers I have had the privilege of getting to know. Being a product leader is a humbling opportunity and a privilege as you build products that impact your customers' lives. I am excited about the incredible journey you are about to undertake. Ask for help.

User Testing 52

User Testing Product Management Product Manager Management 52

The Product Coalition

NOVEMBER 8, 2020

Let us discuss today in this blog what are the aspects an organization embracing Scrum has to focus on faster delivery. Twenty Ways to Split Stories Another interesting blog post by J B Rainsberger also comes in handy on how to split Product Backlog Items vertically and small enough. Remember Bill Wake’s Twenty ways to Split Stories’.

User Testing 146

User Testing Customer Feedback Definition Customer Experience 146

Product Management University

MAY 24, 2017

In this issue we examine the impact of a customer value culture, why products underperform and three steps to connect corporate strategy to product, marketing and sales execution plans. Plus, tips on using white papers to generate more qualified leads and the difference between voice of the customer and sales feedback.

Demo 100

Demo White Paper Customer Feedback User Testing 100

The Accidental Product Manager

APRIL 5, 2021

There are a number of smaller burger chains that have shown up in the past few years who are starting to become more popular and are taking customers away from McDonalds. It turns out that the number of customers visiting fast food restaurants fell by 1% during the first three months of this year. The Challenges Facing McDonalds.

Product Management 108

Product Management Product Manager Product Research Management 108

Userpilot

MAY 10, 2023

to analyze customer data and predict customer actions. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Google’s speech recognition technology has changed the way marketers address SEO to optimize for voice search. What is AI in marketing?

Data Visualization 64

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 64

Product Talk

NOVEMBER 16, 2022

Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content is everywhere in the user experience, and it all contributes to customer satisfaction and success. The digital world is full of content. What content should you test? Everything.

User Testing 89

User Testing Research Software Feedback Software Product Research 89

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 94

Data Visualization Customer Experience Analytic Tools Customer Feedback 94

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 65

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 65

Product Management University

JANUARY 29, 2020

The solutions manager role in its purest form mirrors one or more customer business functions. It feeds product management, product marketing, sales and customer success teams, and has no intended alignment to any products. Pure customer! Consider what those customer outcomes would do for your growth and profitability!

Management 182

Management Management Agile Positioning 182

Usersnap

MAY 6, 2020

Wow, can’t believe we actually pulled together a summit with more than 40 speakers on Customer Experience and Customer-centric growth in less than 2 months! Especially for SaaS product managers, customer success managers, growth marketers, and actually all the organizations that aspire to listen to the Voice of Customers.

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

The Product Coalition

NOVEMBER 1, 2022

To understand customer behavior in tourism, companies examine interactions amongst influencing elements. Hence, service providers will identify the relationship between tourism and customer behavior. Digital transformation has an impact on consumer behavior in tourism. People have different motivations for travel.

Research Software 99

Research Software Feedback Software User Testing Travel 99

Intercom, Inc.

AUGUST 14, 2018

If they are good but only tangentially related to your business, then you’re going to be attracting readers who will never become your customers. If they are good but only tangentially related to your business, then you’re going to be attracting readers who will never become your customers. Enter evergreen content.

Events 182

Events Article Blog Technical Review 182

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. Stick with the same story.

Feedback Software 95

Feedback Software User Friction User Testing Customer Experience 95

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 93

Data Visualization Analytic Tools Research Software Customer Experience 93

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 93

Feedback Software Data Visualization Analytic Tools User Testing 93

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59