Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. Two roles at similar levels in similar looking companies can actually differ widely in practice. Onboarding with Intercom.

Engineering 118

Engineering Startups Technology Customer Experience 118

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. It shouldn’t be a prerequisite for product management jobs either.

Technical Review 162

Technical Review Product Management Product Manager Research Software 162

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. What to look for in the right instructional design tool. What is instructional design software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Product Talk

NOVEMBER 16, 2022

Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. My degree is actually in theater, and specifically sound design. My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. If you’re a senior engineer and want to further your career, what skills should you develop? Solving the puzzle.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. The Department of Product Briefing ←All newsletter briefings Hi product people ?,

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer.

UX 97

UX Research Software User Testing Analytic Tools 97

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. What colour should our homepage CTA buttons be? Yes, we’re B2B but are we targeting small businesses or enterprise?

Research Software 52

Research Software Product Research Product Management Product Manager 52

The Product Coalition

DECEMBER 19, 2019

Agile Movers & Shakers: Diana Larsen’s Questionnaire Please describe what you do in 280 characters : “On my best days, I contribute to the growing and strengthening the practices of agile coaches and teams through as many channels as possible.” What brought you to ‘agile?’ “In Do you want to get this article in your inbox?

Agile 78

Agile Consulting Books Blog 78

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

Some of the most common are: Blockchain Developer Cybersecurity Analysts Financial Analysts Machine Learning, Artificial Intelligence, and Deep Learning Scientists Product Manager Quantitative Analysts & Data Scientist Risk & Compliance Managers In many ways, these two companies are very similar. What is Coinbase?

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

Userpilot

JANUARY 26, 2023

The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Want to set up a real-time customer feedback system?

Feedback Software 95

Feedback Software Customer Feedback Customer Experience User Testing 95

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program. What is customer retention marketing? What are their goals?

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. In this blog post, we will be answering this question from different viewpoints. Examples of bug reports 3 samples of bug reports So… what is a bug report?

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

PMLesson's Ace the PM Interview

FEBRUARY 6, 2019

Breaking into product management straight out of college is challenging. Should students focus on honing their technical skills? What kinds of clubs and organizations are best to get involved in? What kinds of clubs and organizations are best to get involved in? Hackathons are great places to work on side projects!

Research Software 97

Research Software Artificial Inteligence Feedback Software User Testing 97

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Companies use community leaders to outsource some of the effort needed to manage the ecosystem.

Customer Experience 97

Customer Experience Technical Advisors User Friction Education 97

UX Studio

JANUARY 24, 2024

In this episode, we talk to an all-around design leader, Marília Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. Let’s kickstart right away.

Research Software 63

Research Software Feedback Software UX User Testing 63

Intercom, Inc.

DECEMBER 19, 2018

What can we do different and better in the year ahead? The best of the blog. Significant digits: 240 blog posts, 18 videos. Bizops teams need to be judged on what they do to build organizational capacity. We invested in more social and video content as well to connect with more of you. The Next Chapter of Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

JUNE 20, 2019

What is Technical Product Management about? What is a Technical Product Management interview like? While explaining what is involved with a Technical PM position is beyond the remit of this article , it is important to understand those distinctions that justify a certain interviewing style.

Analytic Tools 61

Analytic Tools User Testing Data Visualization Product Management 61

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Userpilot

APRIL 4, 2022

However, that’s not all product managers must consider when building a product localization strategy for the first time. If your product localization journey is just about to begin, you probably don’t know what to expect. Product localization strategy step #2: Revise your product design. Communication is key!

Reporting Tools 96

Reporting Tools Strategy User Testing Customer Experience 96

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. What follows is a lightly edited transcript of our chat. For about eight years before that, I was doing systems engineering work at Amazon. What it means to Run Less Software. Enter our philosophy of Run Less Software.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

eG Innovations

APRIL 4, 2022

My contributions were to offer some insight into our architecture that has been designed to monitor infrastructure that has been deployed as code automatically and without tedious manual configuration. The full series is available over on CWDN and includes: Infrastructure-as-Code series: What is IaC? A good overview to get started!

Data Visualization 52

Data Visualization Artificial Inteligence Government Document 52

Indicative

FEBRUARY 12, 2020

What are the emerging analytical, big data and data management trends for 2020? Augmented Data Management. Augmented data management (ADM) combines artificial intelligence and machine learning capabilities to allow information management categories to become self-configuring, self-tuning and self-sufficient.

Data Visualization 80

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 80

Indicative

JULY 14, 2020

What steps are they taking as they transition from marketing through your product? What are your most profitable conversion paths ? What you need is a platform that integrates product and marketing data across business units. Data is known to be the world’s most valuable resource. Who are your best customers?

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137

The Product Coalition

MAY 20, 2020

What is Data Visualization? Why is Data Visualization important for Product Managers? As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization. But it’s always good to have a least a basic understanding of what platforms are out there.

Data Visualization 86

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 86

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. What follows is a lightly edited transcript of our chat. product called Yahoo!

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Modus Create

MARCH 8, 2020

We choose to celebrate what unites us rather than what could divide us. While women are a minority within tech and at technically focused companies make up just 30% of the workforce , we are seeing an increase in engagement and interest in the industry and at Modus. Sarah McCasland – Director, Delivery Management.

Research Software 106

Research Software Technical Review Feedback Software Analytic Tools 106

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. The product management role is very complex.

Feedback Software 73

Feedback Software Analytic Tools Research Software User Testing 73

Indicative

APRIL 15, 2020

Companies need to better align their data strategy and data analyst talent to realize the potential that analytics can bring to marketing managers.”. That statement begs the question: what’s possible with data? Step 3: Create systems that empower everyone to see the same quantitative picture. Yes, you can collect data. “The

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Marketing 105

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. What should the descriptive text say? What is a tooltip? What components does a tooltip contain? Let’s get into it. Source: jqueryscript.

Customer Experience 98

Customer Experience Messaging Education Reference 98

eG Innovations

NOVEMBER 9, 2021

In this blog, we describe the different types of AWS’ managed databases and their various features and merits. By the end of the blog, you should have better information to choose the right AWS database that would match your application’s needs. Evolution of Database Servers. Amazon Aurora. ?. Amazon DynamoDB.

Data Visualization 52

Data Visualization Analytic Tools User Testing Document 52

Userpilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role. Project Management. That’s no longer the case – thank goodness!

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Usersnap

DECEMBER 10, 2023

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. The system’s backend also faced problems, including incorrect data sent to insurance companies. User Acceptance Testing (UAT) is important for more agile software development teams.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. We’ve quietly been delivering remote programs to organizations. 60 minutes learning, 60 minutes workgroup session each working day.

Workshop 52

Workshop Leadership Document Roadmap 52

Userpilot

JULY 4, 2023

What is Typeform? It is designed to make survey forms more engaging , elicit more thoughtful responses, and reduce form abandonment. What are the 12 best Typeform alternatives? Are you in need of credible Typeform alternatives for your SaaS website? Let’s begin! Userpilot is a great Typeform alternative for SaaS products.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Embedded Analytics 83

PMLesson's Ace the PM Interview

MARCH 1, 2020

An inside look at product management at IBM and the interview process. Kevin Wei is an Offering Manager at IBM managing Watson Knowledge Catalog and DataStage. In this Path to PM blog post, Kevin shares his journey breaking into a product role as a new grad hire at IBM. What is an IBM offering manager?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52