The Product Coalition

AUGUST 23, 2023

A purpose we could share with the company’s leadership team, customers, and those working on the product. For product teams, the why and purpose behind the product comes in the form of a meaningful, inspiring, yet achievable north star. 74% of consumers expect brands to take a stand on important issues.

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Weak Development Team Customer Experience Technical Review Customer Feedback 130

UX Planet

FEBRUARY 19, 2024

A bad first impression could ultimately hurt your chances of landing a dream job. People see selling as a bad word but it ultimately makes life easier if you know how to do it. People see selling as a bad word but it ultimately makes life easier if you know how to do it. Joining Uber Feb 19. Cas Lemmens, Apple I’m Cas Lemmens.

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The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. This is a classic leadership trap that many leaders (not just CEOs) often fall into.

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Data Visualization Weak Development Team Technical Review Software Review 106

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

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Research Software Analytic Tools Feedback Software User Testing 104

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

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Reporting Tools Feedback Software Research Software Technical Review 118

Roman Pichler

FEBRUARY 6, 2018

The Product Leadership Conundrum. But you can’t accomplish it on your own and rely on the development team and stakeholders. The former describes the problem that users want to see addressed, for example, lose weight , or the benefit that users want to obtain, for instance, reduce the risk of developing diabetes.

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Weak Development Team Technical Review User Testing Workshop 150

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Identify their strengths, weaknesses, opportunities and threats (SWOT). Here is a detailed template for developing your business strategy. All of these factors impact your ICP.

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Strategy Weak Development Team Technical Review Vision 52

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. Plot summary.

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Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

MARCH 15, 2021

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. We all know that it can be incredibly difficult to call out microaggressions or biases when you see them, particularly when you believe they weren’t meant in bad faith.

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Weak Development Team Leadership Technical Review Engineering 209

People-First Product Leadership

MARCH 4, 2024

How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? Starting a community of practice I joined Pearson to create the Future Technologies team. As part of my work, I built the Future Technologies Champions community.

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User Testing Feedback Software Technical Review Product Research 59

Bain Public

MAY 29, 2020

MAIN: Developing Entrepreneurship in Quebec. MAIN , also known as Mouvement des accélérateurs d’innovation du Québec, states that their mission is "to improve the cohesion and efficiency of the business incubator and accelerator ecosystem and to increase its impact on the development of entrepreneurship and innovation in Quebec.".

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 110

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. How do you shorten the tedious back-and-forth cycle in clarifying technical issues? Top 4 Struggles for Customer Service Teams. Most people are not geared to identify specific technical issues.

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Reporting Tools Feedback Software User Testing Customer Feedback 76

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. Social Media and Brand Reputation.

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Data Visualization Reporting Tools Analytic Tools User Testing 127

The Product Coalition

JUNE 13, 2019

Here is a quick summary of these mistakes and why they could be red flags for product team recruiters across the world. But first, let’s review what tailoring your resume implies. Mistake #2: Inappropriate language: Everybody knows that tech is different. This is exactly what you do to avoid the following mistake.

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Positioning Technical Review Product Management Product Manager 60

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. This is episode nine of Scale , a brand new podcast series on moving from startup to scale up. The numbers behind this u-turn are staggering.

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User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? 1 Poor definition of value proposition and feature focus.

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Branding Weak Development Team Technical Review Airlines 209

Amplitude

OCTOBER 4, 2017

And what about the product team?? They were using the same manufacturing techniques that Henry Ford created at the beginning of the 20th century: waterfall “assembly line” development cycles packaged up onto physical disks. And the marketing team? And this isn’t just in tech. And now we could measure things.

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User Testing Research Software Data Visualization Analytic Tools 71

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

JUNE 25, 2019

Do co-located teams truly perform better? But having experienced both poorly performing, co-located teams as well as high performing distributed teams, I wanted to take a closer look at some of the research as well as experiences of others. The team members are a critical part of the overall success of distributed teams.

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Weak Development Team Research Software Customer Experience Leadership 85

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

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Analytic Tools Data Visualization Feedback Software User Testing 90

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

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Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

APRIL 25, 2022

The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

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Analytic Tools Data Visualization Feedback Software Research Software 159

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

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Reporting Tools Analytic Tools Customer Experience Technical Review 160

The Product Coalition

MARCH 21, 2019

There may be a sales strategy, a marketing strategy, and product strategy, and operational strategy, an technology strategy, etc. It it at the intersection of customer, tech, and business which means that everyone function in an organization is impacted by the product. Is the team delivering value every sprint?

Strategy 60

Strategy Analytic Tools Technical Review Customer Experience 60

Business of Software Conference

JUNE 20, 2019

I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. I even left a bunch of slack channels for different projects, different teams. And I told the team keep calm and carry on and you know we can do it.

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CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 24, 2021

We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service. One is that some stuff around product and team and building a new, a new breakout, very different product to the one that you’ve got.

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Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO. We had high relevance.

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Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Lenny Rachitsky

APRIL 23, 2024

” To help you do just that, I asked the sharpest tech operators I know about their most effective early quick wins. These operators have a track record of significant impact and rave reviews from their colleagues, at well-loved brands like Asana, Calendly, Canva, Dropbox, Linktree, Ramp, and Wiz.

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User Testing Data Visualization Customer Feedback Customer Experience 88

The Product Coalition

DECEMBER 11, 2018

Even though product managers are supposed to engage various teams during the day, chances are you are not moving that much. Your own passion for the job and desire to show leadership, the feeling of being irreplaceable; these can be strong arguments to hang around way after you are truly needed. And not just for freelancers.

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Analytic Tools Technical Review Data Visualization Customer Experience 60

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Do you empower small, agile teams? We invest in RND, that allows us to create better technology, that allows us to then use our armies of salespeople and massive global distribution to get the word out. This is awesome. He says wait a minute.

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Weak Development Team Reporting Tools Research Software Data Visualization 75

Product Talk

FEBRUARY 10, 2021

Hope also does some leadership coaching with her own company, Fearless Product. Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing.

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Product Research Data Visualization Research Software Analytic Tools 290

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. Or, as I tell my team, being “intentionally awesome.”. But our “product” is more than just our technology. We Cranked-Up Our Best Practices.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Intercom, Inc.

SEPTEMBER 20, 2018

Sometimes, however, blocks can develop in the pipeline. Sales and marketing tactics can vary, but to succeed, the teams need to be aligned around one plan : a revenue plan, not a sales plan and a marketing plan. How to scale marketing teams. If the ownership isn’t shared, finger-pointing creeps in. We’re ready to scale.

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Marketing Weak Development Team Data Visualization Analytic Tools 99