The Product Coalition

FEBRUARY 19, 2022

For example, here is my (admittedly incomplete) list of tools for customer-obsessed cultures, which I have broken down into eight main categories: Ideation Tools Organizations are breeding grounds for great ideas. so just remember to leverage these to make customer insights widely understood. It is something that is cultivated.

User Testing 133

User Testing Data Visualization Product Research Customer Experience 133

Userpilot

OCTOBER 4, 2022

What are the main categories of adopters? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. This category of adopters wants to protect their social status, so they’re more cautious to support products. What are the five types and categories of adopters?

Feedback Software 95

Feedback Software User Testing Product Research Customer Feedback 95

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Business of Software Conference

MAY 18, 2023

She had some super insightful things to share about why positioning fails in sales – and what to do about it. They’re jealous of other marketers doing different things and working on category creation or something and they want to be doing that. In a Nutshell, Here’s How You Do It Your first step is market insight.

Positioning 97

Positioning Differentiation Customer Feedback Customer Experience 97

ProductPlan

FEBRUARY 8, 2022

Product operations is a hot topic for product management thought leaders, but not everyone fully understands what it is and how it might help their organization. So, the product operations manager’s responsibilities fall into four broad categories. Bubbling up unexpected insights or ideas revealed in data. Sounds Great!

Data Visualization 94

Data Visualization Reporting Tools Feedback Software Analytic Tools 94

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative provides actionable insights in seconds that empower teams to optimize customer engagement, increase conversion, and improve retention. Why We’re Leaders.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

The Product Coalition

SEPTEMBER 28, 2023

For instance, consider a software company established in the market with a leading product in its category. After all, it’s this legacy that built customer trust and established the company as a leader in its field. Entrepreneur : Insights on the challenges of launching MVPs in large corporations.

Startups 126

Startups Feedback Software Technical Review Software Review 126

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Why We’re Leaders. According to G2’s Fall 2020 Reports, Indicative was awarded the Leader status based on two main factors: Customer’s high satisfaction scores combined with large market presence.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

Userpilot

APRIL 25, 2024

It helps businesses gain broad insights when specific information is unknown. If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! This analysis offers detailed insights into what customers want, the choices they make, and the challenges they face.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Mixpanel

FEBRUARY 16, 2024

You also don’t need to rely solely on customer outreach to gain insight into how people use your product. Our understanding of our user personas gets richer with every new piece of customer or prospect insight we gather—no bit is too small. But you don’t have to wait for people to become customers to do that. Try it for free.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Intercom, Inc.

JUNE 10, 2020

The indirect sources of customer insight above are all really important because they can help round out your Product Judgment, but they can’t create it. With experienced leaders and practitioners, there is a danger of giving yesterday’s advice today. They hand over the insight, they don’t own the impact of the insight.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. From there, if we’re getting into a brand new category, we follow a fast-follower strategy. As we grow with new categories, the complexity grows exponentially. I let our community in on secret insights.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

The Product Coalition

NOVEMBER 19, 2020

However, within these categories, there are numerous types of plant pollen that cause different allergic reactions for different people?—?Birch, As higher-resolution pollen insights become available, more businesses are realizing the opportunity and figuring out how to create better experiences for seasonal allergy sufferers: A?—?Personalized

Research Software 132

Research Software Data Visualization Healthcare Customer Experience 132

Product Innovation Educators

MARCH 21, 2022

He is a technology product leader who has led teams as founder, early hire, and executive at companies including Facebook, Craft.co, and KCG holdings. We had a huge launch checklist with all the things we had to do before launch, like promotion, design, copywriting, budget for campaigns, approval from leaders, and legal.

User Testing 62

User Testing Marketing Strategy Customer Experience 62

Mixpanel

JUNE 10, 2022

The quicker a company can find these insights and better understand how its users behave and what they want out of a product, the quicker they will find success. Product analytics tools like Mixpanel give businesses actionable and data-driven insights for product onboarding. How to use product analytics to improve user onboarding.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Gainsight

JANUARY 25, 2023

Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders. Below are the responsibilities every CEO should look for in their Customer Success leader. Bob Stoneking, and Vineet Puri. Bob Stoneking, and Vineet Puri.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Certifications 52

Gainsight

MARCH 31, 2020

In addition, 60–70% of sales leaders polled are reporting delayed sales cycles. As a fellow CS leader, I have so much empathy for what it takes to deliver on those expectations while making sure your CSM and Account Management teams don’t burn out (further impacting customer retention in a downward spiral). and push them to Slack.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. As the likes of Airbnb, Uber and Apple have found, creating an entirely new category can be a lucrative business.

Outbound 112

Outbound Customer Experience Education Airlines 112

The Product Guy

OCTOBER 9, 2018

Winning can be defined in a number of ways, but generally refers to being the dominant player in your product category, with the right level of skills in order to execute successfully within that category. Along the way, I have discovered several other key insights: Product strategy is ultimately a subset of business strategy.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

AUGUST 15, 2020

This indirect source of insight can help round out your product decisions but not replace direct experience with users. These unfiltered content can give you insights you might not have discovered with your direct customers. It tracks the contact, feedback, and source and groups them by product and problem category.

Feedback Software 100

Feedback Software Research Software Customer Feedback User Testing 100

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. Data-informed cultures can only flourish with easily understood, accurate data, and a system to share insights once they’re discovered.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Tyner Blain

JULY 21, 2023

To empower product leaders to shape the product strategy through choosing what to do and choosing what not to do. The Insight Problem: are you framing the problem in a way which is meaningful and potent? The problem statement exists to address three critical flaws in most product development processes. In What’s Your Problem?

Product Research 52

Product Research Customer Feedback User Testing Product Strategy 52

Usersnap

DECEMBER 8, 2021

Five wild predictions, two true stories and some solid solutions for product leaders. It requires product leaders to be strategic thinkers and forward-thinking by nature, as well as to see product opportunities when others are “lost” in ambiguity. What challenges do product leaders need to overcome?

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

The Product Coalition

JANUARY 7, 2021

If you’re the only PM in your company, take the initiative to align your Product Team goals with your Product Leader. Use a mix of customer insights (qualitative data) and customer behaviours (quantitative data), so you can get a full picture of what people say vs what they do. Here is a guide on how to ask the right questions.

User Testing 168

User Testing Product Marketing Marketing Customer Experience 168

Userpilot

JULY 13, 2022

Would you like to discover new ones that will give you valuable insights into product management ? Ken Norton offers lots of valuable insights based on years of experience in his Bring the Donuts product manager blog. Hacker Noon blog articles deliver a wealth of technical insights. Do you follow any product manager blogs?

Blog 97

Blog Analytic Tools Research Software Feedback Software 97

PMLesson's Ace the PM Interview

JUNE 25, 2020

In 2020, the functional role of a product manager has been deeply defined by many thought leaders. Rather, product managers are expected to be highly rigorous in their approach and offer unique insights that few can produce - both in their day to day role and also in the answers recited in interviews. The given frameworks (e.g

Customer Feedback 98

Customer Feedback Technical Review Framework Product Management 98

Gainsight

OCTOBER 23, 2019

But, could thinking about customer success software as a category be leading us down the wrong path? If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Bryce York

JULY 18, 2022

Similarly, long-established Product Management thought leader Marty Cagan recommends spending half your time on Discovery in his latest book, Inspired (highly recommended). They will fall into two essential categories that decide how we manage them. . Keep in mind that you should be investing your Discovery time wisely.

Product Research 52

Product Research Customer Experience User Testing Research Software 52

Good Product Manager

DECEMBER 2, 2015

We’ve been busy at SiriusDecisions with a lot of new research and resources for b-to-b product management leaders and product managers: The ABCs of Product Management Technologies. If you are (or know of) a vendor in one of these categories that we don’t have listed, there’s the ability to suggest additions or edits.

Research Software 79

Research Software Analytic Tools Technology Product Management 79

Product Talk

SEPTEMBER 1, 2021

If your leaders don’t agree with your outcome, you’ll be fighting an uphill battle when it comes to getting more resources. The “really close” category includes the product and engineering teams. questions_rthi: Where Lisa shares metrics, market insights, strategy, news, etc. Tweet This. At some point, we need to take action.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Gainsight

SEPTEMBER 8, 2021

Plus, your low-hanging fruit may be piled in one of those categories. A CS Ops leader will be an extension of your VP of CS’s brain to help you figure out that strategy. High quality, data-driven insights to drive the product roadmap, pricing, and the ideal customer profile. This is why every CS Ops team looks a bit different.

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

Gainsight

APRIL 8, 2020

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. In these views, I can assess deal attributes such as forecast category, sales stage, renewal date as well as customer health indicators. Maximize Customer Retention.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

bpma ProductHub

APRIL 30, 2017

Alyssa Dver is here to deliver some insights in how to achieve that confidence. Even today, it’s considered a best-seller internationally in its category. Saikrishna Chavali is a Product Manager at Veracode , the leader in application security based in Burlington, MA. These words couldn’t be more relevant to product management.

Development 150

Development Product Management Product Manager Management 150

Modus Create

NOVEMBER 6, 2020

In the COVID Pivots & Lessons Learned webinar panel hosted by PMA.LA , I interviewed three product leaders on how they responded to these changes, and how they are weathering the storm. It was a very interesting webinar and insight into agility and business resiliency. Some companies responded well, and others struggled.

Webinar 76

Webinar User Testing Events Customer Feedback 76

Amplitude

APRIL 20, 2021

There’s a reason why we’re investing in data management: Creating a data-informed culture is the number one challenge named by digital leaders , and data quality is the root of the issue. Like digital leaders, Amplitude also sees improving data quality as a fundamental piece of our mission as an organization. Data Is the Foundation.

Data Visualization 52

Data Visualization Government Reporting Tools Analytic Tools 52

The Product Coalition

FEBRUARY 4, 2020

The name is an acronym of four prioritization categories: Must have, Should have, Could have, and Won’t have. Let’s take a closer look at what these categories really mean: Must have ‘Must have’ represents the features that you absolutely should not launch without. This could be for legal reasons, safety concerns, or business reasons.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Userpilot

JANUARY 26, 2022

SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. Let’s look at some interesting insights that highlight the importance of being data-driven. In addition, MRR provides insights into whether a specific cohort is churning quicker than others. Disengaged User Segments.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98