Userpilot

OCTOBER 31, 2022

Talk with your sales and customer service teams to better understand your customer profiles. Constantly fine-tune each negative persona with new data from your growing user base. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys. How to collect data and build negative personas.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri – Speaker, consultant, and teacher in Product Management. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

OCTOBER 26, 2021

We make data-informed decisions about when, where, and how to talk to leads. We’ve adopted a strategy of consultative, value-based selling – one that is transparent and informative and meets buyers where they are in the purchasing process. No matter what stage your buyers are at, your sales team needs to be able to meet them there.

Inbound 160

Inbound Product Research Customer Experience Technical Review 160

Intercom, Inc.

NOVEMBER 20, 2018

It is important to use these initial interactions as a means to gain insights that can be fed back to product development to improve your solution and to ensure that your product helps deal with a pain that your target market has. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way. Search no more!

Customer Experience 52

Customer Experience Engineering User Testing Onboarding KPIs 52

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. Self-service trials. Common ways to accomplish this early access is through self-service free trials. The teams use this data to make the proper investments to drive acquisition, conversion, and expansion.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

UX Studio

APRIL 6, 2023

Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They provide custom web design services that help clients achieve their brand and digital marketing objectives.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They provide custom web design services that help clients achieve their brand and digital marketing objectives.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

JULY 29, 2021

Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. But because they couldn’t be in the office, we brought in some consultants on the sales enablement side and we beefed up our sales force and our customer platform.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

MAY 26, 2021

Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. Good customer engagement software lets you track user identification and engagement data via custom events specific to your product. In-depth analytics.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably. Define your ideal customer profile.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Gainsight

FEBRUARY 2, 2024

These are just the tools, however. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. ” One-on-One Consulting Most customer training efforts begin as one-on-one consulting.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JANUARY 16, 2019

Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. I had done some software consulting. You need to have good ideas, good insights and that entrepreneurial drive.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Mixpanel

AUGUST 21, 2019

In this guest post for Mixpanel, he shares his lessons on reducing mobile app churn with user analytics. Using quantitative user analytics and qualitative feedback enables product managers to understand the root causes of disengagement and churn, and to drive product changes that unlock significant business value.

Analytic Tools 78

Analytic Tools Feedback Software Research Software User Testing 78

Intercom, Inc.

DECEMBER 11, 2018

Channels like live chat and self-service are highly preferred when it comes to customers getting answers to their questions. Crucially, enabling these channels can be just as much a vehicle for sales as it is for customer service. Website visitors who chat pay 13% more than those who don’t, according to our data.

B2C 126

B2C Customer Experience User Testing Product Research 126

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Because it’s messenger-based, the right conversational support tool becomes a powerful, searchable database.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Mixpanel

AUGUST 21, 2019

In this guest post for Mixpanel, he shares his lessons on reducing mobile app churn with user analytics. Using quantitative user analytics and qualitative feedback enables product managers to understand the root causes of disengagement and churn, and to drive product changes that unlock significant business value.

Analytic Tools 40

Analytic Tools Feedback Software Data Visualization Research Software 40

Userpilot

AUGUST 14, 2023

It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. Customers are more likely to pay for a product or service if presented with relevant features instead of being bombarded with ads that present every feature you have.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Business of Software Conference

JANUARY 28, 2019

A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. And it can be really hard to monitor anything other than just the raw data. I say ok, if that’s what you want to do.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

DISQO

MARCH 6, 2020

Experimentation and Prototyping to Drive Insights. It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market. Small bets, via experimentation and prototyping introduces data to these daily decisions.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Switching to a different service is something that takes a lot of effort.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

NOVEMBER 5, 2019

We’ve compiled our favorite insights from all three discussions along with additional material we’re airing for the first time. A huge thanks to our partners at Dialpad, Sherlock, Slack, Guru, Aircall, and Glofox for sharing their many insights. That gets into call recordings and voice analytics on that front.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Business of Software Conference

JULY 26, 2016

Stephen Allott: Scaling Software Sales – Rules & Tools. Patrick Campbell: Why a SaaS Pricing Consultancy Gives Away Free Software. Peter Coppinger: From Happy Consultant Developer to Unhappy Product CEO. Vince Darley: Making Sense of Big Data. Derek Sivers: Philosophy of Customer Service.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Userpilot

JUNE 22, 2022

The Hook Model is a methodology that you can use for addictive services or products which your users will come back to again and again. The model was born out of years of research, practical and consulting experience, during which Nir worked with companies to help them develop products that capture users’ widespread attention.

Research Software 59

Research Software Feedback Software Customer Experience User Testing 59

Intercom, Inc.

SEPTEMBER 8, 2021

Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. ’ It’s also important to purchase tools for scale. For example, over here at Webflow, we’ve invested in what I think is the absolute best tool stack possible.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

JANUARY 31, 2019

For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. ” Geoffrey: As a consultant, are there particular mistakes or challenges people are coming to you with when it comes to positioning? We use the insights from our product as to what messages are resonating with the customers.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Andrew Chen

MAY 14, 2018

Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Switching to a different service is something that takes a lot of effort. Hope you enjoy! -A].

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Business of Software Conference

JANUARY 16, 2020

April is an expert marketing practitioner turned executive consultant and author who helps technology companies make complicated products easy for customers to understand and love. ’ He says ‘you know I think what you are is like maybe a business intelligence tool maybe a data warehouse. Who gave you that job?

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else. Why or why not?

Automotive 68

Automotive Product Management Product Manager Technical Review 68