The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

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The Product Coalition

DECEMBER 31, 2023

As a product leader, your role entails much more than leading the product itself. It often involves complex decision-making — and many decisions that you can’t necessarily make on your own. Here is a simple tool that will help you create clarity and lead to alignment and better decisions.

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Atlassian

JANUARY 28, 2022

Subscribe to Work Life Get stories like this in your inbox Subscribe. Failing to delegate can increase your risk of burnout. It also shortchanges your team by denying them opportunities for professional growth. When you fail to delegate, you’re not only cheating yourself, you’re cheating your team. That’s right.

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Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. As consumers we know this all too well – our relationships with brands are built through our many interactions, oftentimes mundane, with frontline employees.

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

Userpilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. What could lead to market gaps?

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User Testing Data Visualization Feedback Software Research Software 105

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. Here are a few of the strategies they shared and how you can apply them to your own business as you move forward. The past few weeks have shown us how important it is for all of us to deeply empathize with those around us.

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Intercom, Inc.

AUGUST 16, 2022

Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. But don’t worry if you’re not yet familiar with “in-context support” – today, we’re showing you its power and how to get your strategy started.

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The Product Coalition

JUNE 9, 2023

This exchange unfolded over weak, black coffee in your typical, bland white-walled corporate conference room. Instead, I respond, “How can your team function without one?” It forms the basis for team interactions, creating a space for psychological safety, transparency, trust, communication, and collaboration within the organization.

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Roadmap Data Visualization Customer Experience User Testing 122

ProductPlan

JULY 16, 2021

Product Manager’s Control of Employee Expectations. With your team, no one can stop you from giving orders and micromanaging staff. Remember your time as a junior team member or individual contributor. The product managers who provided clarity around expectations and responsibilities empowered their employees.

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Atlassian

FEBRUARY 18, 2022

Subscribe to Work Life Get stories like this in your inbox Subscribe. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. On the flipside, a lack of psychological safety can create obvious barriers to innovation. “It 5-Second summary.

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Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

OCTOBER 20, 2023

The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. Using AI, you can continuously gain access to new or enhanced insights that can enhance your marketing efforts and how you communicate with people. billion U.S. billion by 2028.

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Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

Business of Software Conference

JULY 27, 2023

As CEO you are the visionary, the strategist, steering your company to success. You are the driving force of the organisation, leading your team through challenges and opportunities alike. ” Employees are the backbone of any successful organisation. We will never sell your email address.

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Intercom, Inc.

DECEMBER 21, 2021

We have accelerated through many years of progress as if we’re living in a time-lapse – and now more than ever before, forging strong, personal relationships with your customers online is the key to survival and growth. Nothing stays the same, after all, and it’s how you react when everything changes that defines your future trajectory.

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Customer Communications User Testing Research Software Technical Review 196

People-First Product Leadership

FEBRUARY 12, 2024

Providing and receiving feedback is ideally a continual activity, best done with context as close to the moment as possible. Some HR tools and organizations are pivoting in this direction, encouraging individuals to provide comments throughout the year. In a collaboration culture, how the work was delivered rises above who delivered it.

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Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If you want to get started with Userpilot as your insight tool, book a demo now. Read on to learn more.

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Roy Madden

JUNE 16, 2022

This leading logistics provider scans the horizon to identify trends and opportunities in real time. THE CUSTOMER DB Schenker, global leading logistics provider. Jacek Pucher is a Global Innovation Manager for DB Schenker, one of the world’s leading logistics providers of land, air, and ocean freight. Case Study.

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Feedback Software Research Software Customer Feedback User Testing 86

The Accidental Product Manager

DECEMBER 18, 2023

Tech assistance for seniors is a booming business Image Credit: Province of British Columbia How do you feel about using your computer? Tech Creates New Product Opportunities Product managers realize that some tech savvy is required for the activities of daily living.

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Technical Review Product Management Product Manager Product Research 73

Intercom, Inc.

OCTOBER 26, 2020

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. Eoghan and his co-founders saw an opportunity to help online businesses connect easily and effectively with their customers.

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ProductPlan

SEPTEMBER 21, 2023

However, truly mastering the art of creating OKRs that drive impactful outcomes remains challenging for many organizations. And the stakes are high when it comes to creating OKRs. The consequences of ineffective OKRs can lead your organization to lackluster performance, misaligned goals, and employee dissatisfaction.

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Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice.

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The Product Coalition

JANUARY 15, 2021

2020 has been a year of upheaval, challenge and opportunity. Design Dominance Spending your life at home means one thing for sure: We are spending more time interacting with digital products more than ever. Good Product Managers make decisions based on the world as it is today. as we finally enter 2021. as we finally enter 2021.

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Research Software Product Management Product Manager Product Research 124

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. If your value proposition involves disrupting mental models and challenging the status quo, trust plays an even more significant role. How do they get to your product?

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Userpilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Confused about trying to understand SaaS roles? Average salary: $95,566/yr.

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The Product Coalition

DECEMBER 19, 2021

Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee. Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Little did I know that creating a solid product strategy takes such a major chunk of the product leader’s time.

Product Management 167

Product Management Product Manager User Testing Weak Development Team 167

Intercom, Inc.

FEBRUARY 25, 2021

In fact, in 2019, she literally wrote the book on it – Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences.

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Customer Experience User Friction User Testing Customer Feedback 211

The Product Coalition

FEBRUARY 15, 2023

Or maybe you hate your company. Your product? Product managers at other companies have told me that it all boils down to your team. Photo by fauxels Do you jive with your company? If you’re unhappy in your role, the first thing you should check is whether or not you’re happy at your company. I hate my job.”

Product Management 122

Product Management Product Manager Management Management 122

Intercom, Inc.

MAY 26, 2021

Your values shouldn’t be truisms – they should describe the things that make your company special and unique. . What you do to get there is your strategy. How you do it is more difficult to measure, but just as important – and is guided by your values. . That North Star hasn’t changed since Intercom began.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Intercom, Inc.

SEPTEMBER 21, 2022

According to research from HubSpot , 33% of customers find waiting on hold to be the biggest frustration when getting help, while another 33% say the biggest frustration is having to repeat your details to different support representatives. Up until about 20 years ago, businesses had to be personal to be successful.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value to all parts of your business, whether Product, Sales, or Marketing. It can make your company a truly customer-centric organization. Creating Alignment Between Sales and CS.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 111

Intercom, Inc.

JULY 26, 2022

Loyal, engaged customers are the lifeblood of your company’s success, providing a steady and reliable revenue stream as well as positive word of mouth for your brand. Here are four ways your support team can become more efficient and help your business save time and money – all without sacrificing customer happiness.

Data Visualization 118

Data Visualization Research Software Analytic Tools Reporting Tools 118

People-First Product Leadership

MARCH 24, 2024

For example, I appreciate Ethan Evans writing, but I was put off when I went through his post titled “ News Flash: Your boss isn't thinking about you.” For example, I appreciate Ethan Evans writing, but I was put off when I went through his post titled “ News Flash: Your boss isn't thinking about you.”

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Lenny Rachitsky

JANUARY 16, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. If you’re not a subscriber, here’s what you missed this month: What to do if your product isn’t taking off First-principles thinking Inspiration for the year ahead Subscribe to get access to these posts, and every post.

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User Testing B2C Outbound Feedback Software 122

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Online Training Makes Your Learners More Proficient Quite simply, training makes your learners more proficient at their job.

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Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Agile Velocity

NOVEMBER 9, 2023

Inspired by the leadership insights shared by transformation coach Kim Antelo, we’ll explore the power of leading with questions, unlocking your team’s potential, and creating an environment that fosters collaboration, innovation, and personal growth. Embrace the mindset that one person cannot have all the answers.

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Intercom, Inc.

JULY 24, 2019

Sales forecasting allows you to not only project how much revenue your team will close but also proactively influence current and future deals – by getting ahead of potential blockers, course correcting when you’re trending off target, moving into emerging markets, and more. What is a sales forecast?

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Data Visualization Technical Review Customer Experience Healthcare 181

The Product Coalition

DECEMBER 27, 2023

Think of NFTs as the superheroes of the digital art world — they possess unique powers that revolutionize the way we create, collect, and trade digital art. They effortlessly traverse different platforms and ecosystems, opening up a world of opportunities for creators and collectors alike. But what are NFTs, and why should you care?

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The Product Coalition

NOVEMBER 23, 2021

If you’re a product leader, you should absolutely consider hiring an APM into your organization. We’ll go over what you should expect from an APM, what you should offer them in return, and why they can be pivotal for your product. Even before the world went nuts, the APM job role got a little bit lost. But what can an APM do for you?

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