Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Or does this whole tech career thing support the writing?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This technological integration into software engineering not only enhances the productivity of development teams but also ensures that IT infrastructures are robust and reliable.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Different software engineers work on different kinds of technical projects. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

The Product Coalition

MARCH 8, 2023

Accordingly, it is not an exaggeration to argue that open-source is the foundation of so much technology we use every day. We apply technology to do our jobs, learn, and engage with the world. And its influence continues to expand, democratizing technology today and fostering innovation in the future.

Research Software 78

Research Software Feedback Software Software Review Technical Review 78

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. Even if they aren’t, this benchmark regulation will probably be the basis for due care of AI systems going forward.”

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. The history of on call at Intercom.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

The Product Coalition

NOVEMBER 7, 2019

What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

The Product Coalition

NOVEMBER 26, 2022

This brings us to an important question that every product manager and the associated tech teams ask themselves every time they dip their feet in the river of building digital products. Although machine learning (ML) and artificial intelligence (AI) are buzzwords in today’s tech industry and some very solid products have been built using ML.

User Testing 101

User Testing Customer Experience Customer Feedback Feedback Software 101

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. Background, Criteria, and Decisions The following section describes a health-tech company “ZB Enterprise”, the considerations and culminating decisions. Technological considerations must include the collection and use of data.

Startups 126

Startups Fractional CTO Technical Review Software Review 126

Innovatemap

JUNE 9, 2020

“The last thing we wanted was for patients to go to an urgent care facility, where they might contract COVID-19, only because they couldn’t reach their primary care physician virtually,” said Sherry Slick, CTO and COO of OurHealth. The Technical Task. There were many technical solutions needed for what might appear to be a simple task.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Valerian Tech

MAY 30, 2023

They can implement order management systems, shipping automation tools, and real-time tracking solutions to enhance order fulfillment efficiency. Book a free consult today.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. UX studio Capitol Tech Solutions Digital Deployment Jives Media Cinch Web Design Web Sauce Studio E. Capitol Tech Solutions. There are dozens of web design firms in Sacramento. Wasted time means lost opportunities.

Research Software 77

Research Software User Testing Technical Review Product Research 77

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

eG Innovations

APRIL 22, 2021

Nagaraj Arumugam, System and Network Engineer at Vembu Technologies, has a great blog summarizing the differences between the different Azure instance series relevant to EUC and VDI use cases. Ryan Mangan, CTO at Systech IT Solutions. Investigated lower user density due to hyperthreading and CPU exploit mitigations (spectre).

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization Technical Review 52

Crafty CTO

MARCH 17, 2023

Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. So if AI is not machine thought, what is it? HOLD MY BEER!”

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

svpg

SEPTEMBER 30, 2016

I’ve had the opportunity to work with many impressive teams and product managers from a broad range of leading tech companies, and this has helped me to get a better sense of the what is essential to the role, and to success. Those were the technology-powered innovations that enabled the new, much more desirable business model.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Product Innovation Educators

FEBRUARY 4, 2019

To explain how their system works and tips for implementing a partner program, Ed Krause joins us. He has global responsibility for developing cutting edge technology and competitive advantage for Ford by developing relationships and collaborative projects involving universities and partner companies.

Research Software 65

Research Software Analytic Tools Technical Review Product Research 65

DISQO

DECEMBER 22, 2018

Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. The technology changes but the people don’t.”. Mike Duffy, CEO and Founder, CityBase , a technology platform for government payment systems and functions, provided additional perspective on story-driven innovation.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. The technology changes but the people don’t.”. Mike Duffy, CEO and Founder, CityBase , a technology platform for government payment systems and functions, provided additional perspective on story-driven innovation.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. The technology changes but the people don’t.”. Mike Duffy, CEO and Founder, CityBase , a technology platform for government payment systems and functions, provided additional perspective on story-driven innovation.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Gainsight

JULY 1, 2022

In the tech industry, competition is driving the adoption of a new growth model. Chief Technology Officer of PX, Gainsight. Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. Mickey Alon.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Gainsight

APRIL 17, 2019

So as business is becoming more real-time—information being collected and digested for immediate use in decision-making—the layers of abstraction between a CEO and the key stakeholders and systems must be reduced. In reviewing a feature. I meet with one to two feature teams a week to review their recent progress and the roadmap.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Hutwork

MARCH 9, 2018

Just like you use the latest technology to inform products of today, you need to change the way you build products to optimize for the future. 18 Customer Inspired; Technology Enabled. It discusses how with technology products, your customers don’t know what’s possible and they don’t know what they want until they see it.

Article 82

Article Feedback Software Research Software User Testing 82

Atomic Spin PM

JANUARY 16, 2019

Defining “Great People” I would look for two big things: Generalist product developers – I want to work with people who specialize in software product development and who take a generalist approach to technology. This is not the same as specializing in a certain software language/tool/technology. Asking the Right Questions.

Software Review 40

Software Review Weak Development Team Customer Experience Technical Review 40