Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). There are over 9 million mobile apps. There are a billion websites.

User Testing 105

User Testing Research Software Feedback Software Startups 105

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

Weak Development Team 112

Weak Development Team Feedback Software Research Software Development 112

The Product Guy

APRIL 4, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Coalition

SEPTEMBER 29, 2020

But, the price of weakness is sometimes your customer loyalty. How to display to its users, the most interesting part of an image on Twitter”. The proposed solution, supported by research, was Smart Auto-Dropping of Images. The proposed solution, supported by research, was Smart Auto-Dropping of Images.

User Testing 130

User Testing Customer Experience Product Research Differentiation 130

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. How to learn by doing it and lead a new team at the same time? The method to define what the core value and differentiation factor is very similar across business models and industries.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Usersnap

NOVEMBER 10, 2023

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Malls have defined the retail experience for decades. Once upon a time, they represented not just the future of shopping, but a fundamental reimagining of our shared urban space.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Ronke PM

APRIL 5, 2023

In bringing a product experience with actual customer value to the market, we must have individuals from all walks of life to foster creativity, breakthrough advancements, and imagination to meet our customers where they are. Our customers represent an ever-changing demographic with evolving needs.

Leadership 52

Leadership User Testing Product Management Product Manager 52

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware. What capabilities do we need to win?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

UX Studio

APRIL 10, 2018

People are paying more attention to maintaining a healthy lifestyle in Dubai as well, but choosing healthy recipes and the right exercise plan can really take a lot of time. Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. Challenges.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Modus Create

SEPTEMBER 9, 2020

While researching organizations, I was introduced to Modus Create through Fiorella Montero, our People Operations Generalist. In Costa Rica, we generally co-work in an office, or, at least, are time zone aligned. In order to do this, they must understand their customer’s tastes, beliefs, and values.

Customer Experience 96

Customer Experience User Testing Travel Research Software 96

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Short on time? Your customers should know your employees by name.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. The 21st century is a century highly characterized by information and technological advancements.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Should we do research? What type of research should we do? 00:02:00] And I also allocate a portion of my time to practical product design.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. The final two are timing and measurability. It’s also fair to say that the likes of Uber, or WeWork, or Airbnb, they’re not just defined by their app. And the reason for this is that you need differentiation.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Over that time, we have become much more sophisticated in collecting and analysing sales data. I could go on, but you get the picture.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Intercom, Inc.

NOVEMBER 30, 2022

” Last year really was “the best of times” wasn’t it? If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Thankfully, hard times are where VCs shine. You couldn’t put a foot wrong.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? I believe it’s both.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Customer Experience 91

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. This remains a key priority. Integration is key.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Business of Software Conference

AUGUST 30, 2019

Instead, capturing your customer’s attention requires focusing on her ultimate motivation (“job to be done”), which is to transform her current life-situation into a preferred one. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? an analytics tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111