Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Userpilot allows you to create a custom event funnel.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 76

Research Software Systems Review Customer Experience UX 76

Userpilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. You can make the onboarding experience less stressful by simplifying the signup and KYC processes.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

TechEmpower - Product Management

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Wireframes?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Alchemer Mobile

FEBRUARY 14, 2023

For a few years, we have been committed to helping our customers drive action from feedback, and this new product brings us closer to the manifestation of that promise. Analysis is important if it leads to closing the loop with the customers and employees who provide valuable feedback. We have achieved that goal with this product.

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

Product Management University

APRIL 25, 2023

Creating a value based resume means it’s time to treat yourself as a product that has strategic (employer) value. Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. Most online job applications follow this format too.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

UX Planet

DECEMBER 27, 2023

At this time, it’s helpful to momentarily distract ourselves from the hustle, and the best activity to unwind is laughter. The design system sometimes really does look like a spider web. When you’re so tired of coming up with ideas that a random set of letters seems like a good one for naming. New Year is coming!

Weak Development Team 92

Weak Development Team Systems Review Development Research Software 92

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. Nevertheless, efforts shouldn’t stop there. But what exactly is customer advocacy and how can you use it to your benefit?

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Intercom, Inc.

JULY 26, 2022

Customer success is a business effort to help your customers achieve their objectives. . As the name implies, customer success involves working with your customer to discover how your products and/or services can best empower them to reach their goals and objectives. . That’s an example of customer success.

User Friction 129

User Friction Customer Experience Data Visualization B2C 129

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Paths show you all the actions taken by users before or after a specific event. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. The value of dummy data.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Customers expect a personalized experience.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? The top among the list is the Vimeo OTT pricing that is mainly tailored for premium customers. Security at a Cost As an OTT service provider, ensuring the security of your content and customer database is of the highest priority.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

eG Innovations

JULY 10, 2020

User Experience defines the Success of Citrix Virtual Apps and Desktops Deployments. User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc.,

Customer Experience 52

Customer Experience User Experience Customer Feedback Data Visualization 52

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Don’t overload the customer with emails.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 120

Data Visualization Artificial Inteligence Reporting Tools Information 120

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. Yes, I changed the names of the functionality because the names don't matter.). It was time to see their feedback loops. Every project (or effort) has at least one feedback loop.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service.

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. What is customer happiness? Should you?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. How to respond positively to negative feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. “Snapchat opens with the camera view so users can create their snaps as quickly as possible.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

UserVoice

APRIL 4, 2017

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? What load will your system have to handle on a daily basis?

Systems Review 52

Systems Review Data Visualization Technical Review Reference 52

Split

JUNE 10, 2024

Deploying a new feature in your software can significantly enhance user experience. Feature Flags, Toggles, and Gates Explained Feature Flags: These boolean controls enable or disable features for users dynamically. Gates : Conditional checks determining feature availability based on user attributes or system state.

Onboarding KPIs 52

Onboarding KPIs Software Review Data Visualization User Testing 52

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105