Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Sustainable competitive advantage In today’s dynamic market, maintaining a competitive edge is crucial.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Partner Success Manager. Partner Success Manager.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Only Indicative connects directly to your data warehouse and excels at answering complex customer analytics questions in real-time—without having to rely on data teams or SQL.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Ronke PM

APRIL 11, 2024

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. These teams possess superb experience and extensive backgrounds in their industry, understanding the jobs their customers and personas need to accomplish.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

JANUARY 2, 2019

Bots and more specifically chatbots have been around for years; however, most offerings still manage to fall short of the hype surrounding them. Bots had failed to deliver good customer experiences, were painful to setup, and hadn’t been able to truly drive real results across an entire customer journey.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Personalised demos to educate and persuade customers. Negotiable or custom pricing. For example.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. We were at odds. Ugh, so entitled — haha. Life is good.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Valerian Tech

JULY 10, 2023

Introduction Artificial Intelligence (AI) and Machine Learning (ML) have emerged as transformative technologies, revolutionizing industries across the globe. In this blog post, we will demystify AI and ML, explore their fundamental concepts, and delve into how these technologies are influencing multiple industries.

Technical Review 40

Technical Review Artificial Inteligence Data Visualization Technology 40

Agile Velocity

APRIL 1, 2024

Agile training and transformation offer a beacon of hope, guiding organizations through these turbulent times with practices that enhance adaptability, customer satisfaction, and team morale. Agile methodologies emphasize adaptive planning and early delivery, enabling organizations to respond swiftly to market changes.

Feedback Software 68

Feedback Software Agile Product Research Customer Satisfaction 68

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Trend report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

JANUARY 11, 2023

Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.

Feedback Software 104

Feedback Software Research Software User Testing Technical Review 104

Userpilot

DECEMBER 13, 2023

Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

AUGUST 23, 2023

Users can swiftly inquire about balances, transactions, and account details, receiving immediate, accurate responses. The AI can also guide actions like password resets, fund transfers, and account updates, providing a user-centric experience that simplifies financial management and enhances interactions.

Artificial Inteligence 102

Artificial Inteligence Banking Technical Review Systems Review 102

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Usersnap

MARCH 29, 2023

Not only does this make your life easier, but it’s also an indispensable way to increase efficiency, improve user satisfaction, and prioritize your goals. Meet Josh Josh Stein is the Senior Manager of Business Technology at Hunter Engineering. While they are based in the U.S., Sorry, Could you Repeat That?

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Both are quite pricey and complex, but Userlane is generally considered more user-friendly than Walkme. Userlane Reviews. out of 5 star reviews. Userlane has on average 4.6

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Finally, the model is implemented in real-world applications to enhance the user experience, boost sales, and suggest relevant content. This means that millions of people are either emotionally unaware or incapable of managing their emotions.

Research Software 131

Research Software Reporting Tools Data Visualization Automotive 131

The Product Coalition

NOVEMBER 1, 2022

It also opens up new opportunities for the hospitality and tourism industry to compete in a dynamic market landscape. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Moreover, digital transformation has diversely defined consumer behavior in tourism.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Liaising with the sales team to understand customer needs.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MAY 6, 2024

The purpose of user profiling is to understand user behaviors, preferences , and needs to improve the product and the product experience. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. Change is the only constant.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Userpilot

OCTOBER 17, 2023

Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. Similarly, simple and intuitive designs reduce confusion and boost satisfaction.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105