Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. Treat your company culture like a product, where your employees are the customers. Set goals: Establish benchmarks and goals for improvement based on your metrics.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

ProductPlan

MARCH 23, 2022

The conference hosted world-renowned product professionals from organizations like SafetyCulture, Pendo, Zip Co. Those who transition or are thinking about transitioning can expect better financial results from developing a product that provides customer value. The 7 T’s of Product-Led Transformation.

User Friction 84

User Friction Roadmap Systems Review Software Review 84

The Accidental Product Manager

JULY 12, 2021

As product managers we are always being told that we need to better understand our customers. These product managers get their customer knowledge from all of the data that their websites collect about their customers. They also allow brands to build closer connections with their customers by offering them personalized services.

Product Management 65

Product Management Product Manager Customer Experience Data Visualization 65

The Product Coalition

JULY 1, 2019

One company, Zip, has opted to also use a more advanced product analytics platform in Amplitude. Ads With ads everyone except Judo was using Facebook and not just using Facebook but using everything on offer ( Facebook Pixel , Conversion Tracking , Custom Audiences , etc). I couldn’t help but think my data might have been off.

Analytic Tools 60

Analytic Tools Data Visualization Research Software Reporting Tools 60

Lenny Rachitsky

JANUARY 16, 2024

One key metric for every business is customer acquisition payback period. the homes, the cars, the restaurants) but instead make it easy for customers to find and purchase from these sellers. There are two types of marketplaces—B2C marketplaces, which cater to individual consumer customers (e.g. Faire, Pachama).

User Testing 122

User Testing B2C Outbound Feedback Software 122

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Glassdoor sets out that the average salary for a product marketing manager is just over $127k.

Product Marketing 98

Product Marketing Onboarding KPIs User Testing Marketing 98

The Product Coalition

OCTOBER 20, 2021

When planning a big display ad campaign, the team from a sushi delivery network in Minsk wondered if there was a service that could create hundreds of animated, custom-designed HTML5 banners that would meet ad network requirements. the custom design layouts, adapted photos of sushi rolls, and size options for banners?—?for

Marketing 134

Marketing User Testing Advertising Download 134

Under 10 Consulting

JANUARY 7, 2020

They asked all shoppers to provide their zip code. So the clerks put in their personal zip code. Based on this research, the store placed the second location near where most of the employees lived, not where most of their customers lived. Really understand your personas and their problems. Dirty Data.

Product Research 52

Product Research Research Software User Testing Weak Development Team 52

Userpilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

OCTOBER 11, 2022

If you want to convert your leads into paying customers, having a data-driven segmentation strategy for your product is compulsory. It helps you understand the uniqueness of your customers and develop more intelligent marketing strategies for them. Let’s get started! What is lead segmentation? Demographic Segmentation.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Experience 98

The Accidental Product Manager

JUNE 21, 2021

CVS wants to find ways to cross the last mile to get to their customers Image Credit: Mike Mozart. One of the things that every product manager would like to have would be a guaranteed customer base. If a customer needs a prescription filled, they’ll probably be going to their local drug store to have it taken care of.

Product Management 73

Product Management Product Manager Management Management 73

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Product Innovation Educators

JANUARY 23, 2023

With Lean and Agile methods, it is too easy for teams to fall into the trap of pursuing speed and a sense of progress, while failing to provide value on the most important aspects that customers need. The Discovery Zone is customer discovery when the customer is internal to the organization or is the organization itself.

Product Research 85

Product Research Finance Agile Software Review 85

Izenda

JUNE 3, 2019

Your BI software should compound data by the display that works best for your market, whether it be by country, state, zip code, or even latitude and longitude. User customization allows you to not only see your data the way you want, but to own it as well. That’s why your BI software should do it for you. THE RIGHT SOLUTION.

Data Visualization 45

Data Visualization Information Reporting Tools Analytic Tools 45

Mind the Product

NOVEMBER 1, 2016

One of the most valuable levers a company has when pricing its products is charging different customers different prices, also known as price segmentation. So instead companies use different statistics and techniques to divide up the customer base and ensure that those willing to pay more actually do. Is price segmentation fair?

Airlines 77

Airlines Management Management Customer Experience 77

The Accidental Product Manager

MAY 4, 2020

The Chinese product managers know their customers and have designed their tiny EV cars to meet their needs. Additionally, these cars can be used to zip through crowded big city traffic. The Chinese government is starting to take steps to legitimize higher-quality low-speed electric vehicles and banning inferior ones.

Government 65

Government Product Management Product Manager Management 65

Userzoom

NOVEMBER 14, 2017

There are some tried and true methods for discerning the opinions and experiences of your audience or customer base. 50 percent of customers are willing to switch brands because one did not anticipate their needs. You could, for instance, setup a feedback or suggestion page that allows customers to offer recommendations and more.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Mironov Consulting

SEPTEMBER 15, 2019

Is this improvement intended to boost our license revenue from new customer, or reduce our churn rate, or boost customer satisfaction? Why will paying customers care, or what specific pain are we alleviating? redlining) or obvious inferences (borrowers in rich zip codes unsurprisingly have lower default rates).

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Usersnap

JULY 3, 2023

We always talk about bug reports… …but never explain what they are or why they’re crucial for closing customer feedback loops I just noticed that we at Usersnap haven’t answered this core and essential question. In this blog post, we will be answering this question from different viewpoints. The post What Is A Bug Report?

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Atlassian

MARCH 4, 2022

Struggling to keep your lips zipped until it’s your turn to ask questions or offer feedback? Here’s an example of the difference: Closed-ended question: “Have you told the customer that we’d give them a full refund?” Open-ended question: “What have you already tried to smooth this over with the customer?”. Avoid interrupting.

User Testing 101

User Testing Research Software Customer Experience Reporting Tools 101

Product Club

DECEMBER 20, 2016

There mission is simple (and I think it’s awesome): To make money zip around the world: At the touch of a button; For almost zero cost; Instantly. Oh yeah, it’s simple too: Foster a culture whereby autonomous, independent teams focus on KPI’s that make a difference to customers and drive company growth. So first step…culture.

Feedback Software 48

Feedback Software Weak Development Team Product Management Product Manager 48

Johanna Rothman

APRIL 13, 2022

He's a physically active guy and decided that teams can choose from these activities: a zip line course, a hike up and down a local mountain, or an escape room. Our work depends on how well we act together to solve product issues for our customers. Dan, a Vice President, worries that his teams work more as individuals than as teams.

Leadership 96

Leadership User Testing Customer Feedback Education 96

Userpilot

MAY 24, 2021

ActiveCampaign is a customer experience automation platform (CXA) that offers pre-built automation combining email marketing, marketing automation, and CRM. You can also opt for the agency plan for unlimited client sites in one central account and custom branding options. Hotjar comes with a free basic version under its Personal plan.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Imaginary Cloud - Design

NOVEMBER 25, 2021

To create a customized website you will need to code it yourself or hire an expert developer or designer, which may translate into higher costs. The main difference between WordPress and Webflow is that, in the former, you customize and create your website by adding themes and plugins. Webflow vs. WordPress: The differences.

Research Software 81

Research Software Embedded Analytics User Testing Customer Experience 81

Indicative

APRIL 10, 2018

The foodservice industry is still rapidly evolving and learning to leverage customer data analytics to better cater to the ways we want our food. Most times, customers will reorder an unhealthy snack from their previous purchases, rather than favoriting the item. “I Well, your food ordering app does.

Data Visualization 61

Data Visualization Analytic Tools Research Software User Testing 61

eG Innovations

SEPTEMBER 3, 2021

Already eG Innovations provides a GitHub monitoring module for those customers that consider GitHub part of their critical infrastructure. Out-of-the box dashboards and real user monitoring can measure your customers’ digital experience as they access your cloud applications. Chocolatey.

Software Review 52

Software Review Analytic Tools Reporting Tools Data Visualization 52

Andrew Chen

JULY 20, 2020

The process is to lay out multiple hypotheses of who the adjacent users are, choose which one to focus on strategically, force your team to look at the product through their lens, experiment and talk to customers to validate and learn, then update the landscape to make your next choice. Some of these thing we knew from customer conversations.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

UX Studio

JANUARY 14, 2019

Long, painful forms have potentially lost your company a couple thousand bucks by scaring your customers away. These football players could be your next customer. Alternatively, start with the country (as ZIP codes are not unique globally) with postal code first and auto-populate state, city or in some cases even street information.

User Testing 108

User Testing Research Software Customer Experience Feedback Software 108

eG Innovations

NOVEMBER 19, 2021

Users can also create and customize instance profiles to suit their needs. You can customize the configuration for each database deployment with a number of database engines (MySQL, MariaDB, PostgreSQL, Oracle, and Microsoft SQL Server). You can choose your VM configurations from any of the predefined instance types. AWS Lambda.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Gainsight

JULY 23, 2019

Our goal was to be ubiquitous—to be present in as many markets as we could and benefit as many customers across geographies as we possible. After all, a business can’t last if it doesn’t provide customer value. Our new business model would unlock new solutions for unserved customers who were in pain.

Onboarding KPIs 53

Onboarding KPIs Research Software Reporting Tools Analytic Tools 53

The Product Coalition

NOVEMBER 7, 2019

Over the past few years, businesses have collected ideas and working practices that can help them to make the most of remote work and allow everyone to be as effective as possible, no matter their zip code. Customer orientation. The team shows that it actually cares that the product turns out they way the customer wants it.

Customer Experience 60

Customer Experience Feedback Software Research Software User Testing 60

Andrew Chen

JULY 20, 2020

The process is to lay out multiple hypotheses of who the adjacent users are, choose which one to focus on strategically, force your team to look at the product through their lens, experiment and talk to customers to validate and learn, then update the landscape to make your next choice. Some of these thing we knew from customer conversations.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Split

JULY 22, 2019

I don’t want to wait six months between “I think we need this” and, “Is this okay, customer?” Is the customer is going to smile or not smile, right? Maybe I’m sending it to my friendly customers. It could be a level of customer. How are the customers doing? Remember why we do continuous delivery?

Feedback Software 40

Feedback Software Analytic Tools Research Software Reporting Tools 40

Intercom, Inc.

MARCH 31, 2022

?. Last week, we introduced three brand-new products to help businesses drive customer engagement and growth. One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. They could be about a customer or a product. Liam Geraghty: Okay.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118