Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. How to perform user research with Userpilot?

User Testing 77

User Testing Product Research Research Software Data Visualization 77

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

Customer Experience 91

Customer Experience User Testing User Experience Customer Feedback 91

Userpilot

NOVEMBER 30, 2022

The short answer is: with product dashboards! In the article, we’re looking at how to build effective product manager dashboards and the key metrics we may want to populate them with at different stages of the product lifecycle. We also explore tools for building product dashboards and data analysis.

Data Visualization 89

Data Visualization Dashboard Analytic Tools Onboarding KPIs 89

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . Dashboards and analytics are only useful when users can understand them.

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. This article shows you how. Besides your error message, use clear CTAs to direct users to possible solutions.

Feedback Software 92

Feedback Software Analytic Tools UX User Testing 92

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Userpilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. Try Userpilot and Take Your UX to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is data visualization?

Data Visualization 81

Data Visualization Analytic Tools UX User Testing 81

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Data Visualization 89

Data Visualization Research Software User Testing Analytic Tools 89

Userpilot

MARCH 15, 2024

UXPressia – Best for UX research into the customer’s journey. This lets you tailor messaging and offers to be most relevant where potential customers are in the buyer’s journey. Here’s how to approach it: 1. You can also build custom dashboards. Product usage dashboard.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

MARCH 25, 2024

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) How to measure and track user sentiment in 5 steps Although there are a few different approaches to sentiment analysis, they all follow a similar blueprint. You can also see how these numbers have changed over time.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Reporting Tools 85

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Let’s go over the ones for 2022 and how they will influence your product. UX design trends keep UX designers informed and help them understand the market direction.

Feedback Software 104

Feedback Software UX User Testing Embedded Analytics 104

Userpilot

MARCH 10, 2024

Cohort analysis enables you to see how different segments engage with your product. A/B tests help you test two or more variations of UX to find the one that’s better aligned with your users’ preferences. Heatmaps and session replays show you how users interact with your UI. Funnel analysis in Userpilot. Session recording.

Data Visualization 83

Data Visualization User Testing Customer Feedback Customer Experience 83

Userpilot

JUNE 30, 2023

You can enhance HubSpot’s custom reports and dashboards with product and user behavior data tracked in Userpilot to gain a comprehensive understanding of customer needs and preferences. Basically, you can use the customer data from HubSpot to target specific user segments with bespoke in-app messages designed in Userpilot.

Data Visualization 80

Data Visualization Feedback Software Analytic Tools Customer Experience 80

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech? How to improve customer experience for fintech companies? Example of in-app guidance for explaining product customization.

Analytic Tools 72

Analytic Tools Feedback Software Reporting Tools Data Visualization 72

Userpilot

JUNE 15, 2022

In this article, you’ll learn why emotional design is important, what it means, and how you can use emotional design to enhance your product UI/UX design. How to apply emotion design: Cut back on waiting time within your app to reduce user frustration. For example, you can add short messages to confirm the app is loading.

UX 69

UX Feedback Software Customer Experience User Testing 69

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. How to access and navigate the Behavior Flow report Creating the Path exploration report in GA4 is easier than the Behavior Flow report in Universal Analytics. Userpilot dashboard. New User Activation dashboard in Userpilot. Best thing?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Userpilot

MAY 30, 2024

For positive feedback, you can trigger an automated message thanking users for their feedback and encouraging them to leave a review for your product on G2. Send an automated thank-you message to users who respond to the survey, and ask for more detailed feedback via email or interview, if needed.

Product Research 71

Product Research Feedback Software Feedback Loop User Testing 71

Userpilot

APRIL 22, 2024

How to effectively analyze product features: Define your objective. For example, Slack needs instant messaging to be called a collaboration app. For instance, Userpilot’s detailed analytics dashboards make it easy for any SaaS product team to get granular with user behavior data and extract actionable insights.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Weak Development Team 81

The Product Coalition

OCTOBER 16, 2022

User experience does not stand still, and innovations that challenge UX design constantly appear. Let’s take a look at four promising UX design techniques. Voice user interface In his book The Design of Everyday Things (the “bible” of usability), Professor Don Norman states the main goal of UX/UI designers.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 206

Research Software Feedback Software User Testing Customer Experience 206

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors.

Data Visualization 89

Data Visualization Customer Experience Analytic Tools Customer Feedback 89

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Segmenting customers to send targeted in-app messages. Book a Userpilot demo to see how you can utilize them to enhance customer satisfaction. Analyzing feedback for uncovering actionable insights.

Customer Satisfaction 89

Customer Satisfaction User Testing Data Visualization Customer Experience 89

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Greet new customers with welcome messages – it humanizes the onboarding process.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Data Visualization 91

Userpilot

JANUARY 3, 2023

How to identify churn risk signs hiding in your product: Talk to your customer success team. Churn metrics you should be tracking and how to calculate them: Customer churn rate : the ratio of the customers you lost during a specific time frame to the customers you had at the start of the period, multiplied by 100.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

AUGUST 16, 2023

Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption. And constantly measure user retention metrics can help to understand user behavior to see how many users you are retaining. How to measure customer retention? A Pendo dashboard.

User Testing 94

User Testing Customer Experience Customer Feedback Analytic Tools 94

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. The main idea of click tracking is watching how users interact with your product to discover friction points. This can be a broken link, poor onboarding , confusing UX, etc.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Userpilot

MARCH 19, 2024

To retain users, continuous improvement of your UX optimization efforts is critical. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization. Measure your UX optimization efforts. Why is constant UX optimization important?

Customer Experience 85

Customer Experience User Testing Research Software Feedback Software 85

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 12, 2023

And how to use them to improve your product? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. What are user data analytics? Why do they matter?

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Customer Experience 86

Userpilot

APRIL 24, 2024

How to implement AI to build better products. Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. So you can drive account expansion with messages targeted at the right audience. What AI tools you can use.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 91

Feedback Software Analytic Tools Software Review Customer Feedback 91

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

JANUARY 9, 2023

This is especially true when they’re used during signup to show dashboard screenshots, positioning messages, etc. But it can seem like something you can’t find a way around—particularly when your platform requires users to populate their dashboards themselves. Notice how warm and friendly the welcome message is.

Customer Experience 84

Customer Experience Analytic Tools Research Software Data Visualization 84

Usersnap

JUNE 10, 2021

It’s just as important to ensure the UX of the feedback process as it is to ensure the quality of your testing product. But in return, your product can harvest memorable UX and customer loyalty. They are looking for UX defects and identifying missing elements to close the expectation gap. “We

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 82

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Adoption funnel analysis : See how users progress through each step of the adoption funnel. Whatfix analytics dashboard. Use heatmaps to track feature engagement data. and customize them code-free.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. How to identify NPS passives? We’ll now go through how you can identify NPS passives. How to turn passives into promoters? Segment passives and provide targeted in-app messages in Userpilot.

Data Visualization 85

Data Visualization Feedback Software Product Research Analytic Tools 85