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Announcing our new real-time dashboard: Monitor your most important metrics in one place

Intercom, Inc.

Today, we’re excited to launch Intercom’s real-time dashboard. I use the dashboard to manage the amount of tickets in each inbox and the available agents for each inbox. We’ve consolidated these details into one easy-to-read dashboard. Ian Cianci, Technical Care Specialist, Fetch. Get started!

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Ten UX/UI Design Challenges That Can Compromise Financial Apps

The Product Coalition

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Companies already use this tech novelty for authentication and expediting transactions.

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6 Steps to Launching Your Customer Health Dashboard

Gainsight

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Step #3: Design the Dashboard. Step #2: Assemble the Team.

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Product in Practice: Iterating on Outcomes with Limited Data

Product Talk

Even in the best circumstances, it can be tough to find an outcome that meets these criteria. DarkBlue intelligence, the product Thomas works on, can support activities like investigations, due diligence, and cyber threat intelligence. Due to the long sales cycle, they decided to look at retention.

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How to Choose the Right KPIs for Your Product

Roman Pichler

Measuring how well your product is doing at meeting its user, business, and product goals is great. Let’s say that my new product is meeting its revenue targets, that the user feedback is excellent, and that NPS and referral rates are high. Step 3: Add Health Indicators. But it is not enough. Less is More.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As

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How to Track User Sentiment in SaaS: Steps and Tools

Userpilot

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) These could be posts on social media channels or third-party review websites.