Userpilot

MARCH 14, 2024

If you’re getting started with product analytics and want to better understand your users and how they reach conversion, then Amplitude Pathfinder is one of the most commonly recommended tools. Cons : There is a high learning curve and limited data on drop-off paths and individual user levels.

Data Visualization 89

Data Visualization Analytic Tools Reporting Tools Customer Experience 89

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. This post focuses on the Progress and Releases side of things because they share the same source and their reports can be produced in similar ways.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. See actionable strategies for engaging with customers during this difficult time here. Why is your app rating decreasing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have. But don’t worry – we’re coming to help!

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Events 80

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? In this post, we cover four retention-boosting strategies that will help improve the health of your app. Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Product Innovation Educators

FEBRUARY 1, 2021

How product managers can use visual storytelling to make their ideas stand out. Using visuals to help communicate information can be very helpful. Visual tools can make information easy to understand and also place it in context. When it comes to visual information, Amy Balliett is a leader.

Data Visualization 94

Data Visualization Positioning Strategy User Testing 94

Gainsight

MARCH 29, 2022

Here’s the bad news: If you aren’t relying on a product-led growth strategy, you may end up running against the wind. Here’s why product-led growth strategies are absolutely essential if you want to grow in today’s competitive SaaS market. What is a product-led growth strategy? What are the best product-led growth tools?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Strategy 98

Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. What are engagement tools?

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. Drop your existing feedback tool. I recommend dropping your existing website feedback tool. Set up a browser-based user feedback tool. Keep everybody in the loop and invite clients to your feedback tool. Well, managed?

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Intercom, Inc.

AUGUST 23, 2022

Support plays a critical role in customer retention, with 32% of consumers citing bad customer service as the main reason they discontinued business with a brand. So, with a great support strategy you can reduce churn, improve customer lifetime value, and overall boost your bottom line. Let customer data drive your efforts.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Indicative

APRIL 15, 2020

That’s why simply collecting data isn’t enough for your business to make sense out of it. That’s why companies of all sizes need defined, data-driven processes to make their best judgment calls. The timing is right for marketers to take a pause and rethink their data strategies. Yes, you can collect data.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Marketing 105

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 123

Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Travel 261

Travel User Testing Research Software Feedback Software 261

Mixpanel

AUGUST 3, 2023

Build a strong marketing analytics foundation How can you identify the metrics that measure success? How can you build your marketing strategy around the funnel? How can you support audience tracking with product analytics? Get to know your audience How does data tell a story? Table of Contents 1. Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Userpilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Let’s get right to it!

Feedback Software 91

Feedback Software Embedded Analytics Analytic Tools Enterprise 91

Gainsight

AUGUST 10, 2022

What can the hit TV series Ted Lasso tell us about behavioral analytics? By gathering data on the actions that users perform or don’t perform while they are actually in the product, you can get to the heart of the most important questions—are users extracting value from your product now, and how do you keep them coming back in the future? .

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Mixpanel

AUGUST 3, 2023

How can you build your marketing strategy around the funnel? How can you support audience tracking with product analytics? Get to know your audience How does data tell a story? Retain your users How can you develop a customer marketing strategy? How can you build a strategy around customer value?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

DECEMBER 6, 2021

Good products get their messaging out to users on things like available features and how to access them. Joshua Hollander is a Client Success Leader at OneSignal, a user messaging platform and Mixpanel integration partner. Tell us about user messaging and how product analytics can inform strategies and deployments with it.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Data Visualization 52

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 82

Feedback Software Reporting Tools Customer Experience Data Visualization 82

Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Using product analytics to power smart, lean growth at Immobiliare.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. In this post, we’ll discuss exactly that – what the perfect tool for no-code growth should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Alchemer Mobile

OCTOBER 14, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What strategies do you use to prioritize your product roadmap? What tools or methodologies do you use?

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Get started in 30 minutes with SDK integration and out-of-the-box reporting. Easy-to-use dashboards let you align product and marketing strategies.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Intercom, Inc.

JUNE 14, 2022

Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. What is a customer cohort? Why perform a customer cohort analysis?

Customer Feedback 118

Customer Feedback Customer Experience Data Visualization Analytic Tools 118

Userpilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Resource centers provide in-app self-service support so that users are empowered to self-diagnose and solve their own issues quickly. Source – Mixpanel. Time to value.

Analytic Tools 92

Analytic Tools Research Software Onboarding KPIs Data Visualization 92

Mixpanel

AUGUST 3, 2023

Build a strong marketing analytics foundation How can you identify the metrics that measure success? How can you build your marketing strategy around the funnel? How can you support audience tracking with product analytics? Get to know your audience How does data tell a story? Table of Contents 1. Revenue-led.

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. Before streaming became a home staple, Netflix began life as a DVD rental service. What is a pivot strategy? A pivot is a strategy to change the direction of your business.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. Only 25-40 percent of new customers re-launch apps a week after download.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

DECEMBER 31, 2022

Some effective ways to track product conversion include creating a user journey map , setting up conversion-tracking custom goals , tracking in-app interactions and understanding user behavior , using heat mapping tools , and setting up conversion funnels. Why should you track product conversion rates? User Journey Map.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93