Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Agile Velocity

MAY 27, 2020

The Kanban Method is a powerful way for Agile teams and organizations to visualize work, identify and eliminate bottlenecks, and achieve measurable operational improvements in throughput and quality. Visualize the work. A Kanban board can be maintained electronically within a tool or manually on a wall. Make Policies Explicit.

Data Visualization 97

Data Visualization Reporting Tools Feedback Software Product Research 97

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

Data Visualization 87

Data Visualization Technical Review Systems Review Management 87

The Product Coalition

MARCH 8, 2023

The significance of healthcare data quality in the business realm is immense, as it directly impacts patient care quality, financial results, regulatory adherence, and the healthcare organization’s reputation. Furthermore, a good reputation for data quality boosts patient trust and attracts new business.

Healthcare 78

Healthcare Data Visualization Research Software Technical Review 78

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. Why is trust important?

UX 96

UX Reporting Tools Research Software Data Visualization 96

Mixpanel

DECEMBER 16, 2019

Companies that do business with California residents are less than a month away from seeing the implementation of a sweeping new data privacy law. The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020 and hands control of personal data to almost 40 million consumers in California — about 12 percent of the U.S.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience Systems Review 64

ProductPlan

MAY 22, 2020

If you don’t have the data then you can’t make secure decisions and alter course.” ” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. It includes revenue, costs, usage, churn, etc.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

freshtrax

NOVEMBER 9, 2023

Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. Among them, we have selected five companies that are developing software services to reduce greenhouse gas (GHG) emissions. The company operates in the U.S.

Technical Review 59

Technical Review Startups Data Visualization Systems Review 59

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. What is Citrix Analytics? Citrix Analytics is a Cloud-based service that works across Citrix portfolio products and third-party products.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools User Testing 59

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Mind the Product

APRIL 10, 2018

Often, the qualitative and quantitative data you have on hand about your product can provide only a fuzzy outline of what is happening and it can be challenging to know if you’re heading in the right direction. Why Product Review? Once the product is assigned to a designated category, it goes through the product review for that stage.

Systems Review 101

Systems Review Technical Review Feedback Software Development 101

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 85

Data Visualization Technical Review Reporting Tools Technical Advisors 85

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I was interested in analytical problem-solving. “The customers and their needs are completely missing from the systems we use.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Amplitude

AUGUST 8, 2019

My goal is to make it easier for companies to get up and running on Amplitude, so I spend a lot of time thinking about how our customers get data into our product and make sure that the data quality is good so that people can do analyses. Company A: Free-for-all Analytics. Company B: Highly Controlled Analytics.

Data Visualization 74

Data Visualization Analytic Tools Government Customer Experience 74

The Product Coalition

OCTOBER 19, 2020

Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. Bring the data. congratulations!

Technical Review 160

Technical Review Analytic Tools Research Software Automotive 160

Split

AUGUST 3, 2023

Data Quality and Bias Mitigation Ensure that the training data used to develop AI models is diverse, representative, and free from biases. Data should be carefully curated and preprocessing techniques, such as data augmentation and balancing, can be employed to address bias issues.

Software Developers 52

Software Developers Software Development Software Review Development 52

The Product Coalition

JANUARY 5, 2023

Source: 1 Claim process & documents review The insurance claim process is a complex process. It involves a lot of paperwork, data collection, and knowledge of the insurance product. The process typically begins with the filing of a claim form. This is repeated for any additional information received from the customer.

Document 78

Document Systems Review Customer Experience Technical Review 78

Mind the Product

MARCH 2, 2018

It seems to be a weekly occurrence that an organisation suffers some form of hack or data breach. Regular penetration testing, bug bounty systems, and getting to know your local “white hat” ethical hacker can all help, but one of the best defences is, I believe, to develop a culture of stewardship across your organisation.

Data Visualization 86

Data Visualization Systems Review Software Review Customer Experience 86

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. . The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

eG Innovations

FEBRUARY 25, 2019

Take a look at the “Optimized for WAN” Citrix policy template within Citrix Studio, which will give pointers to configuring policy settings that can help improve performance over WAN. Default settings in the operating system are not the best. Is there any tool that can identify slow printing in a Citrix session?

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Product intelligence helps product marketers use data to better understand consumers’ relationships with the products they love using. Complex behavioral data from complex user experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

eG Innovations

FEBRUARY 20, 2019

Here are several free tools and scripts that can help you with your daily activities. #1 1 Tools for Optimizing Windows Server and Desktop Operating System for Great Citrix Performance. Default configurations of the Microsoft Windows operating system are not enabled with performance in mind. VDA services status.

Data Visualization 58

Data Visualization Customer Experience Systems Review Technical Review 58

Mind the Product

FEBRUARY 1, 2017

Christian Miccio (VP Product at First Data) and Kana Butkovic (Programme Director at First Data) set out a detailed strategy for launching physical products on an international scale. How do you manage return policies within a delivery supply chain that stretches across several countries?

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

Gainsight

SEPTEMBER 3, 2021

In my previous role, our motto was “Personal, Proactive, and Predictive”. We operated in the data management space and the ability to stay “ personal ” while providing systematic alerting and predictive analytics through AI is not a trivial task. You MUST create a m otto for the team to get behind and support.

Systems Review 45

Systems Review Software Review Data Visualization Analytic Tools 45

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. The insight comes together to define the team culture one is joining and the best way to introduce any necessary changes. You’ll want to refer back to them in the future.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

eG Innovations

NOVEMBER 30, 2021

This shifts resource consumption to the endpoint, reducing impact on your VDAs, and shapes the Teams audio and video traffic in a much more optimized fashion because now media traffic flows point-to-point between clients or the Teams conferencing service in Microsoft 365. Bypass network SSL intercept and deep packet inspection services.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

The Product Coalition

SEPTEMBER 18, 2023

90% of the world’s data has been created in the past 2 years, and businesses spend more than $180 billion annually on big data analytics. Since our first ancestors began writing on parchment, data has been an integral part of the human experience. What is big data analytics? But how is it used?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Technical Review 101

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. IT services company based in Vienna.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Business of Software Conference

FEBRUARY 28, 2022

Book Review: ‘Technology Is Not Neutral: A Short Guide to Technology Ethics’ Stephanie Hare, author of the recently published, ‘ Technology Is Not Neutral: A Short Guide to Technology Ethics’ , will join us at Business of Software Conference Online next week, 9 March to talk about an important topic. The creepy line.

Technical Review 40

Technical Review Technology Systems Review Software Review 40

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52