Ask Benny

JANUARY 25, 2020

, Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is technical debt created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

The Product Coalition

DECEMBER 5, 2019

Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is Technical Debt Created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

ProductPlan

AUGUST 4, 2020

If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product concept for getting products to market faster. In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results.

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Weak Development Team Product Research User Testing Differentiation 125

Ask Benny

DECEMBER 4, 2019

Why should product managers involve themselves with prioritizing technical debt? When it comes to technical debt many product managers do not like to get involved. They see it totally as the domain of the development. Technical debt is not necessarily a bad thing. How is technical debt created?

Product Management 78

Product Management Product Manager Weak Development Team Management 78

The Product Coalition

JUNE 9, 2023

Photo by Oleg Magni from Pexels Educating the market has a bad reputation, and rightfully so. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”.

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Education Marketing Weak Development Team User Testing 110

Product Innovation Educators

JANUARY 13, 2020

How marketing and product management work together. That is what our guest did to investigate what people think about marketing and how it fits into the work product managers do. Our guest is Jill Soley, a Silicon Valley strategic product and marketing executive. The Creative Cloud was a definite risk.

User Testing 85

User Testing Product Research Marketing Research Software 85

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Semantic Differential Scale 5.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

SEPTEMBER 2, 2022

The Eight Core Elements of a Winning Product Strategy “The essence of strategy is choosing what not to do.”?—?Michael After what seemed like months of work, our product was emerging from stealth mode. The leadership team finally agreed on the vision. A yes with a weak how or a no receives a zero. a clear path forward.

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

The Product Coalition

JANUARY 4, 2021

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”. It definitely wasn’t the first handheld computer.

Education 142

Education Marketing Weak Development Team Advertising 142

Product Management University

MARCH 15, 2017

Product usability is the new currency for differentiation. That makes the role of the functional product designer, a.k.a business analyst, subject matter expert (SME) or agile product owner more critical than it has ever been, yet many organizations still insist on combining it with the product manager role.

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Weak Development Team Customer Experience B2B Differentiation 100

The Accidental Product Manager

JULY 29, 2019

Product managers learn to embrace the digital age Image Credit: Dave Dugdale. In order to stay current and retain customers, the Crate and Barrel product managers knew that their product development definition had to change. All of this seems to be paying off for the Crate and Barrel product managers.

Product Management 76

Product Management Product Manager Customer Experience Weak Development Team 76

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. How does this affect the world of Product Management?

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Product Management Product Manager Reporting Tools Weak Development Team 52

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Expressed needs are rightfully the basis of most iterative product developments. Yet, time and time again, we hit a wall.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Looking ahead, Part 3 brings together the Product specific Vision, Roadmap and Goals. Identify their strengths, weaknesses, opportunities and threats (SWOT).

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

The Accidental Product Manager

JULY 29, 2019

Product managers learn to embrace the digital age Image Credit: Dave Dugdale. In order to stay current and retain customers, the Crate and Barrel product managers knew that their product development definition had to change. All of this seems to be paying off for the Crate and Barrel product managers.

Product Management 50

Product Management Product Manager Customer Experience Weak Development Team 50

Mind the Product

APRIL 27, 2017

Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development?

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Framework User Testing Research Software Feedback Software 113

Alchemer Mobile

OCTOBER 22, 2019

On the other hand, nobody knows your idea better than you, and the best way to share it for future professional design and development is to visualize it. Having a prototype is not only a good way of presenting your idea, but it can also help you determine app development costs in the future. It definitely says a lot about this tool.

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User Testing Customer Experience Weak Development Team UX 133

Roadmunk

SEPTEMBER 21, 2017

Throughout my career as both a product manager and startup founder, there’s been one severely underrated skill I credit for much of my success—and that’s reading. I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader.

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Article User Testing Product Research Technical Review 81

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. We know firsthand how hard it is.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

People-First Product Leadership

DECEMBER 20, 2023

To establish the Product Vision, I recommend taking time as a Product team to reflect both on the past and on the future. How can you empower the Product team and cross functional stakeholders to think big? How can you empower the Product team and cross functional stakeholders to think big?

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Product Solving

AUGUST 26, 2020

You unlock the ability to do things that were not possible without your products. Your entire job as a product manager is to make impossible things, possible. Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. What really is product friction?

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

The Product Coalition

SEPTEMBER 21, 2018

Cem is the Senior Product Manager for Duolingo’s Monetization and Growth teams. Let’s read Cem’s interesting take on things… Hannah: In short, describe your role/responsibilities as a Senior Product Manager for Duolingo’s Monetization and Growth teams. Hannah: What is your background as a product manager?

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Data Visualization Education Weak Development Team Customer Experience 60

Tyner Blain

AUGUST 1, 2013

How can Theodore Levitt’s classic Whole Product approach help with defining a product roadmap? I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Whole Product Game Background. Thanks, Luke!

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Weak Development Team Differentiation Software Review Customer Experience 53

Department of Product

MAY 22, 2020

Product managers and product leaders should have an inherent sense of what’s valuable to customers. Product managers and product leaders should have an inherent sense of what’s valuable to customers. And the product team responsible got some pretty brutal reviews in the process.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. The time tracking feature doesn’t differentiate between billable and non-billable time.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

BrainMates

NOVEMBER 1, 2021

Now hold on a minute you might say, isn’t product failure just the inevitable cost of product innovation ? Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. A product or product improvement needs to provide genuine benefits to a customer.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. As agile working environments grow increasingly popular, product managers find themselves facing new challenges such as: Staying competitive in a constantly-shifting landscape. Personalizing product experience to fit a wide variety of use cases.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

Userpilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. Through analyzing customer data, SaaS companies can create better product experiences for their users.

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Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Product Talk

DECEMBER 15, 2021

For this post, I spoke with the following people: Abdeljalil (Abdel) Karam, Product Manager. Abdel started a new role as a product manager at a company that makes maps for autonomous vehicles on December 1. Andrew Skotzko, Product Director. Paolo Appley, Senior Product Manager at User Interviews.

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Product Research Customer Experience Research Software Reporting Tools 193

The Product Coalition

FEBRUARY 5, 2019

Gartner differentiates between two kinds of of real-time analytics: On-demand real-time analytics waits for a user to request a query and only then provides the analytics results Continuous real-time analytics analyzes data continuously and sends alerts to users whenever certain events happen. What is real-time analytics?

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. We also look at what product managers can do to avoid falling into the trap. Ready to dive in? Let’s get to it. What is a feature factory?

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. The Good and the Bad of Taking Money. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently.

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User Testing Weak Development Team Customer Experience Customer Feedback 171

Sachin Rekhi

FEBRUARY 9, 2020

Product managers most often reach out to me for advice when they are in the midst of contemplating their next role. As an industry, we frequently talk about the reality that there is no single definition for the responsibilities of a product manager and that product management roles differ meaningfully across companies.

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User Testing Weak Development Team Artificial Inteligence Wireless 214

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it.

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Research Software Feedback Software Reporting Tools User Testing 245