eG Innovations

DECEMBER 7, 2022

SNMP exposes management data in the form of variables on the managed systems organized in a management information base (MIB), which describe the system status and configuration. Most network devices support the standard MIB-II definition. How eG Enterprise Supports SNMP Monitoring? SNMP Support Today.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 147

Reporting Tools Data Visualization Customer Experience User Testing 147

Reveal

SEPTEMBER 2, 2022

In this article, we’ll dig deeper into what embedded analytics is for sales, how and why it benefits your team, how to choose the right embedded sales analytics software, and more. How can an embedded analytics tool boost your sales activities? What to look for in embedded sales analytics software? See Reveal in Action.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Gainsight

MAY 13, 2021

According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. Consequently, gaps exist when employing existing sales or service technology solutions in an effort to properly address CSM needs.”

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Agile Velocity

NOVEMBER 12, 2018

In the first couple sentences of “Agile Integration: The Blueprint for Enterprise Architecture,” a recently released report by Red Hat, the authors write: “Business success is increasingly based on your ability to react to change. This is not to be confused with the traditional “agile software development,” according to the authors.

Reporting Tools 40

Reporting Tools Magazine Data Visualization Government 40

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

eG Innovations

JUNE 9, 2022

Vendors such as Citrix now advocate the use of technologies such as Terraform and Ansible for deployments. IaC and How it Relates to Monitoring Tools. As a result, IaC may now define how infrastructure should auto-scale up or down to service the needs of applications. additional servers) to service increased demand.

Reporting Tools 52

Reporting Tools Data Visualization Artificial Inteligence Product Research 52

Mind the Product

FEBRUARY 22, 2017

There are some important differences between managing a solutions vs a platform product, in terms of providing product value (I wrote about becoming a platform Product Manager recently for Mind the Product ). KPIs for Solutions Products vs Platform Products. What are KPIs and how do you Choose Them? That’s done.

Reporting Tools 91

Reporting Tools Analytic Tools Data Visualization User Testing 91

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools. Should you go with big names like WalkMe or Whatfix ?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

The Product Coalition

FEBRUARY 4, 2024

In reaction, my parents told me about the new car wash service that they started using. They tried to convince me to try the service, but I immediately said no. The car wash service is the same service. For example, when companies say that they want to start selling to enterprises, everybody nods.

Framework 122

Framework Reporting Tools Definition B2C 122

Intercom, Inc.

AUGUST 26, 2020

In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. A technology-driven playbook emerges. In fact, 55% of support leaders plan to increase their spend on technology in the coming year. Their top objectives are to make it more efficient and consolidate their tools.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. To aid with troubleshooting, eG Enterprise monitors the DTU usage percentage levels as well as resource usage related to CPU, Memory, and IO.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Mironov Consulting

DECEMBER 17, 2023

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”  It’s easy to believe that a small piece of software that works today is done – that it will keep working into the far future. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Usersnap

AUGUST 19, 2019

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly. Why adopting a collaboration tool is so important? Better communication. The result?

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

eG Innovations

SEPTEMBER 22, 2021

The Dictionary Definition of Proactive. By avoiding business impacting failures, proactive monitoring helps to enhance service uptime and performance, increases customer trust, and enables increased efficiency in IT operations. Using a synthetic monitoring tool is akin to taking a temperature check on a person. Proactive /pr???akt?v/.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Gainsight

SEPTEMBER 29, 2021

Businesses are looking for a particular background in analytics or technology, which is understandable. Perhaps there are more desired attributes, such as previous experience with CRM systems. Systems and Data. The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Feedback Software 59

Userpilot

DECEMBER 5, 2023

Having the right performance reporting solution for product analytics in your arsenal optimizes risk management and aids in financial planning by ensuring each decision you make is data-driven. Here are 8 of the best performance reporting software for your business needs!

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Customer Feedback 98

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. What to do?

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Userpilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. Definitely. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

eG Innovations

MARCH 18, 2019

But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help if IT staff work together. This post will outline some of the ITIL guidance from the perspective of eG Enterprise and a Citrix-based digital workspace. eG Enterprise Staffing Guidelines.

Data Visualization 45

Data Visualization Enterprise Reporting Tools White Paper 45

eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 25, 2024

Primary market research gathers specific data directly from the target audience using tools like surveys and focus groups, while secondary market research utilizes existing data from various sources to provide broader market insights. Market research uses primary market research as an essential tool. What is primary market research?

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Gainsight

SEPTEMBER 26, 2023

Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they’ve come to expect from technology providers. 70% of customers say understanding how they use products and services is very important to winning their business.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Mind the Product

NOVEMBER 21, 2019

Here, to help you, are five product management tricks and tools for every product leader. Thousands of product managers have used the value proposition canvas tool from Strategyzer to help them refine their thinking and focus on the value proposition for their product. You’ve generated interest in your software.

Reporting Tools 140

Reporting Tools User Testing Research Software Product Research 140

Usersnap

SEPTEMBER 27, 2022

Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs. Open source solutions are a great and easy way to make yourself familiar with a new topic. Communication.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. Given that data teams can’t be everything to everyone, each department starts grasping at different tools. For example, list all the tools out.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Intercom, Inc.

AUGUST 24, 2021

Are the tools you’re using capable of scaling with you? It’s clear that when it comes to customer support, you need the right tool for the job. The answer: A conversational support solution that lets you own the conversation. This is where using a conversational support solution really shines.

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies. We have legacy systems. and Alka Tandan, CFO at Gainsight, Inc.,

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

The Product Guy

MAY 7, 2020

Primarily there are 3 major aspects to understanding and performing well as a Product Manager, which are as listed below: Understanding the Role Definition Hard Skills required for the Role Soft Skills required for the Role. Understanding the Role Definition. Definition of PM role. Airtable and most simply on excel.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Secret PM Handbook

FEBRUARY 9, 2018

It simply means the leads they are getting don’t need or want your solution. The definition of the ideal customer – the demographics, the characteristics, the industries – comes from Product Management. Product Management validates that there are enough people in the market who need your solution and who will buy it.

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186