Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Marty Cagan is a popular name in the product management world. Who is Marty Cagan?

Analytic Tools 93

Analytic Tools Research Software Feedback Software Books 93

The Product Coalition

JULY 28, 2020

Typically, if your bounce rate is above 60%, then your product definitely has some issues. Users can bounce because of multiple reasons such as poor design or poor content and/or product messaging. You can easily create and run those tests using the UsabilityHub. Contact him via contact@productguy.io.

User Testing 114

User Testing Product Research Product Marketing Testing 114

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

The Product Coalition

SEPTEMBER 17, 2020

Picture this: you develop an app, then launch it worldwide. Yeah, we know, it sounds pretty much like a developer’s worst nightmare. And that’s why localization testing exists: to prevent these very situations. Localization testing is usually not the first thing that development companies consider.

User Testing 112

User Testing Product Research Testing Weak Development Team 112

Roman Pichler

DECEMBER 4, 2018

To understand if and to what extent your product is affected by technical debt, talk to the development team, for example, in the next sprint retrospective. I find that development team members usually have a good understanding where issues in the architecture and code are.

Feedback Software 252

Feedback Software User Testing Customer Experience Weak Development Team 252

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) have irreconcilable definitions of MVP. This short-circuits learning and slows down delivery.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

MARCH 28, 2022

clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. There is definitely truth in that. I think it makes sense to hear that opinion and factor that into the product development process.

Product Research 153

Product Research Product Management Product Manager Weak Development Team 153

The Product Coalition

MARCH 29, 2021

Personally, I think being open in realising when a feature has taken a toll is an art and unfortunately few teams depict the benefits behind it. It can save you some precious time on research, AB testing etc. Are you also one of the product teams where 80% of your roadmap or sprint is a stakeholder wishlist?

Weak Development Team 109

Weak Development Team User Testing Customer Experience Product Research 109

The Product Coalition

JANUARY 12, 2023

Not enough people spend enough time on defining vision and purpose Most value propositions are weak Companies don’t adapt their team typology to make a product Very few products are indeed prioritized by value User Reasearch and UX are ofter used in the wrong way 1. Here is what I noticed. targeted and user centric. Like in a startup.

Product Research 124

Product Research User Testing Weak Development Team Customer Experience 124

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

The Product Coalition

JULY 11, 2022

Learn how to build a DEEP backlog and conduct productive refinement calls in order to maintain a happy and agile team. Is the work well distributed throughout the team, or are some overwhelmed while others with too much spare time? A not well refined backlog causes many problems for the team. Let's start with a reflection.

Weak Development Team 108

Weak Development Team User Testing Product Research Customer Experience 108

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Neither did the team. In this case, the project team had no automated tests. The team called the product people “product owners.” These product people executed manual tests. Neither did the developers.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

Userpilot

APRIL 29, 2021

The Build Trap leads to spending more and more of your development resources on building and maintaining new features, rather than improving UX and feature adoption. This can make your product and team slower, make your UX more complicated, and overall – add little value for your customers. This can obviously backfire badly.

Weak Development Team 105

Weak Development Team Product Research User Testing Customer Experience 105

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. I sometimes like to frame it as a hypothesis that I’m testing. How should I change the UX of [feature]?

User Testing 122

User Testing Customer Feedback Customer Experience Data Visualization 122

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. PMs have diverse backgrounds, ambiguous responsibilities, and varied definitions of what their role includes.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time.

Feedback Software 252

Feedback Software Software Review Technical Review Customer Experience 252

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago. And what it’s not.

Weak Development Team 126

Weak Development Team Product Research User Testing Differentiation 126

Userpilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

User Testing 87

User Testing Research Software Feedback Software Product Research 87

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. A potential customer shows a more definite intent to purchase the product in SQL than in MQL. Let’s dive in! What is a Sales Qualified Lead (SQL)?

User Testing 97

User Testing Feedback Software Research Software Customer Experience 97

UX Studio

SEPTEMBER 29, 2017

Deciding between multivariate testing vs A/B testing without knowing their advantages and limitations can pose extreme challenges. When optimizing a website’s conversion rate, A/B testing usually comes up first. Sometimes testing more alternatives proves necessary, for which multivariate testing performs well as a method.

User Testing 97

User Testing Product Research Testing Data Visualization 97

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

OCTOBER 15, 2019

I never had to deal with developers on a day to day basis?—?the However, I was thrown into the deep end again when I left the comfort of marketing and joined the tech team at Hotelclub where I managed a team of developers. I had no idea what I was doing and how I could lead a dev team. As a tip?—?always

Technical Review 60

Technical Review Weak Development Team Feedback Software Software Review 60

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Here are some ways I vet product management candidates to weed out poor fits and spot the diamonds in the rough. Are they team players? I also want to hire team players.

Development Team Review 68

Development Team Review Weak Development Team User Testing Technical Review 68

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. With older customers, we’re typically interested in satisfaction, power-user and early-testing feedback and pain points that the product doesn’t solve. You need to know where you’re headed.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Sachin Rekhi

MAY 7, 2022

The concepts the methodology describes, from hypothesis testing, to MVPs, to pivots, have become common vernacular in startup circles. And every major business school now offers an innovation class that leverages the business model canvas and other lean principles for developing a new product idea. A bad plan is better than no plan."

Weak Development Team 112

Weak Development Team Reporting Tools Advertising Startups 112

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away.    Hard to see. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. Illustration from Intercom’s article about the values of designer-developer collab.

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

Userpilot

MAY 18, 2023

UX and CX differ in target audiences, goals, tests, and metrics. Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows.

Customer Experience 90

Customer Experience User Testing Analytic Tools Feedback Software 90

The Product Coalition

NOVEMBER 2, 2021

Since the required skill level is not clear, it’s often also not clear what and how to test when interviewing a potential hire. My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. Can it meet the requirements? Is it a “good” structure?

Technical Review 136

Technical Review Analytic Tools Software Review User Testing 136

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Here are some ways I vet product management candidates to weed out poor fits and spot the diamonds in the rough. Are they team players? I also want to hire team players.

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. Buckle up, here come my principles!

Weak Development Team 60

Weak Development Team Analytic Tools Data Visualization Customer Experience 60