The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. And you definitely felt that. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

Reporting Tools 141

Reporting Tools User Testing Research Software Product Research 141

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. A bad CEO assumes they have the best idea in the room.

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. Buckle up, here come my principles!

Weak Development Team 60

Weak Development Team Analytic Tools Customer Experience Data Visualization 60

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. FullStory is used by enterprises and large organizations but the platform has a few shortcomings: Mobile integrations. What is FullStory used for?

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

Modus Create

JUNE 12, 2019

Enterprises of all sizes have been witnessing a strong correlation of latency to the loss in revenue and productivity. Strong web performance is a Definition of Done for the best web development teams, but also a top priority for high-achieving product owners. Continuous Performance Budgeting. Heap Snapshots.

User Testing 104

User Testing Reporting Tools Customer Experience Weak Development Team 104

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

NOVEMBER 15, 2021

Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. Segmentation features aren't very intuitive and may require additional help from a developer. The poor UI design may actually slow your team down. Professional.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Mind the Product

MARCH 7, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. These types of integrations can often require complex design, testing, and exception handling requirements. You need to design, code and test the integration itself.

Reporting Tools 149

Reporting Tools Data Visualization Customer Experience User Testing 149

Userpilot

JUNE 11, 2020

If you don’t have in-house developers, building your own software becomes a near-impossibility. If you’re looking for an Enterprise plan of a readily built software product, then you have to accept that it comes at a cost. Usually, enterprise-level SaaS plans are priced per user. The factors you need to consider.

Research Software 69

Research Software Customer Experience User Testing Data Visualization 69

ProductPlan

OCTOBER 6, 2022

To fully realize this and empower product teams to change the world through their products and the people they serve, ProductPlan is more than roadmapping. There was so much pain that I found improving launches is one of the first tasks a new product operations team is responsible for. and says, “Sorry that I’m late.

Product Research 88

Product Research User Testing Research Software Feedback Software 88

The Product Coalition

APRIL 6, 2020

For most companies it’s bad news?—?the The result are not what you’d expect: “One combination has the greatest likelihood of producing post-recession winners: the one pursued by progressive enterprises. Instead we want to assess and test dozens of ideas quickly and cheaply, and only invest in those that move us in the right direction.

Customer Experience 78

Customer Experience Development Team Review Systems Review Workshop 78

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. But as I searched for people who are looking at how purpose and mission interact with Product Management I couldn’t find a clear definition. Our world is in the midst of some seismic changes.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. The Mom Test by Rob Fitzpatrick is the ultimate guide to talking to customers as a product manager and includes sample scripts and questions you can directly use in your customer interviews.

Books 98

Books Research Software Feedback Software Analytic Tools 98

UX Studio

MARCH 11, 2024

I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups. Really anything to do with the wind surfing. Karthik: That’s nice.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Reveal

OCTOBER 14, 2021

By definition, an application is modern at the moment that it is created. We call one application a modern application when it is built with a combination of modular architecture patterns, DevOps, DevSecOps, serverless operational models, and agile development processes that allow businesses to reduce risk and accelerate time to market.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 21, 2021

They don’t have the features product marketers need, such as tracking user data and communicating it across your whole team. For example, your analysis might show that enterprise customers tend to be promoters, but new users tend to be detractors. HelpCrunch pricing starts from $15 per team member per month.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. I’ve had personally some bad experiences, where I didn’t really get much support. We will work with you over months iteratively to develop the idea. I don’t like definitions of UX or IA or whatever it is that are like two sentences long.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Userpilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. I personally recommend “The Mom Test” by Rob Fitzpatrick. Enter Customer Analytics Software to save the day.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. His company actually has the funds to become an enterprise customer. Simon is bitterly disappointed.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. . $50/year B2C, SMB and Enterprise companies not only behave differently, they are structured differently. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

Article 81

Article User Testing Product Research Technical Review 81

Department of Product

MAY 22, 2020

by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal. And the product team responsible got some pretty brutal reviews in the process.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?”

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world.

Product Research 293

Product Research User Testing Research Software Analytic Tools 293

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Userpilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. Using a tool for interactive user guides is crucial since it reduces reliance on developers and enables you to trigger user guides contextually.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

People-First Product Leadership

JULY 17, 2023

As I shared in the prior newsletter , being a product person means that by definition you're living in a world where no one knows the right answer yet because if somebody did, they would've already built it. To ensure your team’s success, think beyond your own team. When there is trust, everything becomes easier.

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

UX Studio

JANUARY 17, 2024

So,we will definitely talk about this maybe in another podcast hopefully. So it started with like [00:12:00] specialism in like very, very well developed craft. So like, what I’m going to test, what I’m going to validate, what is the solution for that? Speaking about growing. Kate: Of course, I think everybody had.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83