The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Amplitude

DECEMBER 6, 2020

If all users of your audience were exactly alike, your customer lifecycle and tech stack would be simple: . The customer lifecycle is the path your users follow before, during, and after engaging with your product, website, application or support system. Within conversion , differentiating your product from your competitors is key.

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. They’re being educated as to what great service looks like and what a great experience is “ People ask me what’s changed in customer service.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

JUNE 19, 2019

Perhaps the easiest way to differentiate between them is to think of a user timeline. An example would be to send out a series of educational emails when a customer uses a certain feature for the first time. Pillars: First Contact, Kickoff, Education, Adoption, Retention. Pillars: Kickoff, Education, Adoption, Retention.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. Let’s get started! Customization options on Appcues are limited to color, size, and style.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. Additionally, it’s easy to create and customize them in minutes without any technical skills.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Gainsight

JULY 7, 2021

Our flagship conference in San Francisco welcomed more than 6,000 Customer Success and Product professionals into the Moscone Center for three full days of education and networking, capped by an amazing gala in the city’s historic City Hall. Pulse 2020 – Back to Moscone (Or So We Thought). 2019 was a banner year for Pulse.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. Let’s get started! Customization options on Appcues are limited to color, size, and style.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 22, 2024

A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. I think that has naturally driven up CSAT.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Innovatemap

JUNE 23, 2020

Sherry and Barton focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. The Technical Task. There were many technical solutions needed for what a user might find to be a simple task. This speaks to our philosophy of our tech stack.

Technical Review 52

Technical Review Customer Experience Healthcare Systems Review 52

Userpilot

MARCH 29, 2024

This leads to improved brand awareness and differentiation from other brands. Tableau builds trust with potential customers on software review platforms. Differentiation : Inventive and engaging experiences help you stand out from the competition by showcasing your brand personality and values in a unique and memorable way.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

FEBRUARY 5, 2019

Establish clear, differentiated roles on your sales team. “You can only automate and educate people so much before they want to talk to somebody” You can only automate and educate people so much before they want to talk to somebody. Establish clear, differentiated roles on your sales team.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

The Product Coalition

JULY 8, 2019

It’s a complex technology, but the idea is very simple. Blockchain is the underlying technology that allows the existence of Bitcoin, for example. There is probably no other technology that causes that much buzz, along with Artificial Intelligence. These disruptive technologies have become synonymous with “innovation”.

Technical Review 60

Technical Review Artificial Inteligence Systems Review Data Visualization 60

Userpilot

MAY 8, 2024

Educate customers with resources in multiple formats like blogs, webinars , or videos. Additionally, by effectively meeting customer needs, companies can differentiate themselves in a competitive market, enhance their brand reputation, and ultimately increase revenue. Implement customer feedback promptly and keep customers in the loop.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Easy to create flows, even for non-technical team members. Mostly they are related to complications for non-technical people and instability.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

AUGUST 18, 2022

Keep an eye on immersive CX technologies, like VR and AR. They’re more engaging and educational than simply using text. In our State of SaaS Onboarding report, we reviewed the onboarding flows of over 100 SaaS applications. They’re more engaging and educate users better. SaaS businesses are next.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

freshtrax

SEPTEMBER 24, 2019

This reflects the strengths of the mobile economy and how prioritizing mobile through infrastructure, education, and legislation will continue to have an impact on GDP (Gross Domestic Product). Education is a key tenet to Adjust, and as thought leaders in the industry, we produce a lot of research and resources for marketers in Japanese.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Userpilot

OCTOBER 25, 2022

There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. With added Resource Center to engage your customers with self-serve educational and support materials, microsurveys to collect customer feedback – it’s a steal for $249 per month. Appcues user reviews.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 4, 2023

We also go over each tool’s pricing, reviews, and pros, and cons to help you make a confident decision. It comes with a Chrome extension builder, which is easy to use for non-technical members. It provides a no-code solution that allows non-technical teams to design and implement in-app experiences without any coding skills.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

PMLesson's Ace the PM Interview

MARCH 20, 2021

Data Analyst Emma Yee: Analyst to PM How to Become a Data Scientist Photo by Charles Deluvio / Unsplash Get an Education First and foremost, it can't be understated how important education is to become a data scientist. There's no way around it: data science requires a significant amount of education.

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

PMLesson's Ace the PM Interview

MARCH 29, 2022

If you're going after your first job, your data science degree or education will likely live at the top of your resume. If you've worked for a number of years, your education may be at the bottom of your resume. Companies increasingly use Applicant Tracking System (ATS) to help screen resumes.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

eG Innovations

MARCH 5, 2021

My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. Later, virtualization technologies came up and I and my team added support for these technologies. Over the last 5 years, I’ve focused on cloud technologies and containerized environments.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

DECEMBER 7, 2023

There are plenty of tools for customer segmentation on review sites, but they don’t make the choice any easier. That said, certain reviews have stated that prices start at upwards of $20,000 per year for a single product and more than twice that for higher plans. Let’s compare them!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52