Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Coalition

DECEMBER 25, 2023

Why is change management in enterprise software so hard? Everyone pokes fun at the user interface (UI), but it’s useful for document and content management, and it’s very easy to learn, especially for non technical users. Why are people so unwilling to give up their beloved spreadsheets? However, there was one big problem.

Analytic Tools 118

Analytic Tools Data Visualization Software Review Customer Experience 118

The Product Coalition

MARCH 18, 2021

Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? E.g., you need to look for experience in the industry you target and the technology stack. Decide on the core features to offer, and document the requirements. billion in 2020 to $307.3 billion by 2026.

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Modus Create

APRIL 27, 2020

Adopting a modern tech stack is essential for any organization embracing the digital transformation journey. In our experience, React is the most desired front end JavaScript framework for enterprises. Business goals, product goals, tech goals, and team goals should be identified and shared. A new tech stack brings novelty.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Let’s dive in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. The importance of UX research for enterprise customers and B2B companies cannot be overstated, particularly for mature SaaS providers and startups. Analyze documented requests and complaints to gain direct user feedback.

Data Visualization 78

Data Visualization User Testing Research Software Product Research 78

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. Next in the pre-release stage, you are helping to prepare marketing materials and user-facing documentation so your product is successful upon release. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

eG Innovations

AUGUST 23, 2022

Tracking Azure Advisor Recommendations in eG Enterprise. eG Enterprise supports agentless monitoring of Azure subscriptions. Once you have provided credentials to allow eG Enterprise to connect to your Azure subscription, it automatically collects a variety of performance and usage metrics.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Is the role of product operations about building and documenting processes—guided by the needs and requirements of product? Monitor system performance and calculate success metrics. Data is important.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

B2B Product Management

SEPTEMBER 29, 2023

They can be physical products, such as clothing, electronics, and food, or they can be technology items, for example, digital books, music, Smartphones. Due to this, the investment required at the beginning to build the product is often larger than what’s required for B2C products.

B2C 52

B2C B2B Reporting Tools User Testing 52

Modus Create

APRIL 21, 2022

You might discover that the acquired business unit can’t move to a cloud instance due to data regulations. Product tier and subscriptions — Standard, Premium, or Enterprise. External System CSV. Review and resolve the names of globally available configuration objects (i.e. It might even make you rethink consolidation.

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. How to monitor online reviews? Reviewing G2 for customer reviews.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Usersnap

DECEMBER 10, 2023

The system’s backend also faced problems, including incorrect data sent to insurance companies. Below, we’re diving into a swift but helpful review of several great tools for user acceptance testing. At launch, the site had a myriad of problems: Many potential customers couldn’t create accounts or log in.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. Not everything Not everything involving data is owned by one person or team, even at a large enterprise company. So glad you asked!

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Going upmarket usually involves a rebranding effort to appear more enterprise-ready. “Not too many tech companies have a smiley face embedded within their logo.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. The size of our workforce grew, increasing the load on the existing system. Analytics can be filtered by system, team, issue, and request type. Scroll below to learn how we did it and what we learned. Why we built a new service desk.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Intercom, Inc.

JANUARY 28, 2020

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. Additionally, an intricate tagging system allows GetAccept to further enrich user profiles and enhance their marketing efforts.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Take time to review the latest thinking in your industry. Fill out your technical expertise. What documentation exists for your product?

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Product Talk

NOVEMBER 16, 2022

My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Bridging that gap from creative to technical had some challenges. I did a lot of theatrical work in college at Carnegie Mellon. It was a great fit. This was around 2005.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

FEBRUARY 11, 2024

I knew it not because I looked at our behavioral tracking (we couldn’t have one, as our systems were installed on-prem and disconnected from the internet). It could be that there is a major technological gap that would take years to resolve before you can deliver the full value. And I fully understood them. Close the gap.

Framework 102

Framework User Testing Customer Experience Definition 102

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? Once they’ve converted due to the product-led experience they received, you continue to educate customers on the consistent value provided.

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

The Product Coalition

APRIL 27, 2019

Business enterprises use Chat apps as the most preferred mode of communication when compared to other media. High-End Technologies ?—?Building Building a solution with the top-notch technology gives a reliable and scalable end result. Documentation Tool?—? Robust Backend Database system?—? WebRTC Signalling?—?

Technical Review 60

Technical Review Systems Review Software Review Customer Experience 60

eG Innovations

NOVEMBER 17, 2021

There’s something common between AVD and eG Enterprise. Within their “Reverse Connect” technologies, you can run a VM without keeping any inbound ports open. Microsoft’s own documentation covers how this is done; see Understanding Azure Virtual Desktop network connectivity – Azure | Microsoft Docs.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

eG Innovations

MARCH 19, 2021

One of the most popular technologies for digital workspaces is VMware Horizon. VMware Horizon (formerly called VMware View) is a leading technology for secure delivery of virtual desktop and applications across private, public, and hybrid cloud environments. Performance issues due to logon storms (e.g., What is VMware Horizon?

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Customer Experience 98

Mind the Product

APRIL 27, 2017

There’s a lot of variation in how companies document product requirements. Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Documents are useful for organizing and reorganizing thoughts as well.

Framework 109

Framework User Testing Research Software Feedback Software 109

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

The Product Guy

NOVEMBER 1, 2019

There are three main aspects of driving alignment that I’ve seen vary a lot across companies and teams: how you document decisions, direction vs autonomy, and communication styles. Documenting Decisions. I thought: “A strategy document? But really, I just had never written a formal strategy document before. What was that?

Document 60

Document Technical Review Customer Experience Startups 60

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Amplitude

JANUARY 23, 2020

But based on feedback, insights, and observations from the last decade of helping enterprise teams build their best products, we’re ready to make a few data-informed bets about what the 2020s will bring. In the past, the challenge product teams faced was building functional technology. By John Cutler, Product Evangelist at Amplitude.

Data Visualization 58

Data Visualization Government Analytic Tools Feedback Software 58

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Importantly, they also offer users a choice: if they’d prefer to read an FAQ or product documentation, they can do that.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

eG Innovations

FEBRUARY 25, 2019

WEM is available with XenDesktop Enterprise (now Virtual Apps & Desktops Advanced) and above subscriptions. Default settings in the operating system are not the best. Other reasons for slow printing can be due to outdated/problematic print drivers in use, or lack of bandwidth/prioritization of the printing virtual channel (ICA).

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63