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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed.

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What is Mobile Product Management?

Alchemer Mobile

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. DOWNLOAD: 12 Product Management Myths.

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Product Strategies for Non-Strategists

The Product Guy

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies. Signup to be a Mentor Today! View the live stream….

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How to Develop a Fintech App: Features, Trends, and Costs

The Product Coalition

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. There is no surprise that the fintech industry is growing fast and more people are downloading financial apps. The pandemic has also influenced the situation in fintech. What is fintech?

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Best Resources for Data Folks

Iteratively Blog

Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? 4 Data Elixir.

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9 Things we learned from the digital workspace survey

eG Innovations

You can also download the full report here. Download the full Digital Workspaces Report. Additionally, we will be able to see the adoption or the rejection of new technologies over time. 1 Windows RDS is the most commonly used digital workspace technology. How are digital workspaces being deployed by businesses?