Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. However, the reality is push notifications may be harming your app’s retention rates.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Alchemer Mobile

JULY 2, 2019

Take a quick look, and then download your own copy for the entire set! In order to do so, you need to listen—we mean really listen—to customer feedback. Far too often, companies don’t take action based on the feedback their customers provide, and instead make major product decisions in a vacuum.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . Suffice it to say that this is a tall order—one that’s even harder without the right tools in place. Suffice it to say that this is a tall order—one that’s even harder without the right tools in place. How do product analytics work? .

Data Visualization 52

Data Visualization Analytic Tools Roadmap Onboarding KPIs 52

Gainsight

DECEMBER 27, 2019

It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. Because you can dig into user feedback as well as in-product behavioral analytics , Gainsight PX makes it easy to understand your users’ needs and objectives.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Alchemer Mobile

DECEMBER 6, 2018

In order to move the needle, you need to listen—and we mean really listen—to customer feedback. Additionally, it’s important to hear from a large base of your customers in order to make informed feedback decisions. Feedback is about people, not users. Above all, remember that feedback is about people, not users.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Gainsight

OCTOBER 28, 2021

And for most SaaS companies, product adoption will be the north star you’ll want to point you in the right direction. . Perfect the first mile of your product roadmap. When you’re building a solution to reach product-market fit, it’s important to focus on the first mile of your product roadmap.

User Testing 52

User Testing Product Marketing Analytic Tools Feedback Software 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways to Get Feedback from New Users. are asking about to see if your solution is meeting their specific needs.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

ProductPlan

APRIL 9, 2020

Customer interviews : A good way to get in-depth feedback, but takes time and resources. App store reviews: Sometimes the qualitative data comes to you! What other solutions do you know of/have tried? What do you envision being the solution for X? Would you be willing to pay for a tool which does X?

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Mind the Product

FEBRUARY 16, 2017

Whales, despite being generally very few in number, account for something in the order of 70% of all spending on in-app purchases. Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated.

Analytic Tools 129

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 129

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 130

Feedback Software Customer Feedback User Testing Data Visualization 130

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. However, I suspect some roles, especially at B2B SaaS providers, will always require a deeper technical understanding. The vast majority of digital product managers set product roadmaps and write user stories.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. However, I suspect some roles, especially at B2B SaaS providers, will always require a deeper technical understanding. The vast majority of digital product managers set product roadmaps and write user stories.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Sometimes, getting honest feedback from customers works best in a relaxed, fun environment, where they can let their guard down. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Revulytics

SEPTEMBER 6, 2019

Remember the still-maligned Windows Vista operating system upgrade ? What about Google’s Lively 3-D virtual world simulator and Allo instant messaging platform ? These software giants’ experiences exemplify the real-world cautionary tale of what happens when there is insufficient understanding of customer needs and requirements.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Gainsight

NOVEMBER 10, 2021

Let’s face it: Successful SaaS companies don’t operate the way they used to. And in the modern SaaS world, that means mastering product-led success. . Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Back your product roadmap with data.

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Mixpanel

DECEMBER 6, 2021

Joshua Hollander is a Client Success Leader at OneSignal, a user messaging platform and Mixpanel integration partner. These messages can take place in a variety of channels (mobile push, web push, email, in-app, or SMS) depending on the business and type of messaging. Sending messages through OneSignal is the easy part.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Data Visualization 52

The Product Coalition

DECEMBER 8, 2020

They cover the concept of the Product Owner role, product discovery, how to deal with external and internal stakeholders, product portfolio and product roadmap planning, and the Product Backlog refinement. Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

The Product Coalition

APRIL 30, 2018

Thought Experiments Thought experiments are focused on the outcomes of concepts, ideas, or potential solutions prior to coming to a decision on it. Disruptive Technology Disruptive technology has become a huge buzzword, so most people have a general idea of what it is. The Red Queen effect impacts multiple groups: Sales?—?if

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. Sometimes the loops are built because they are bought – via Ads.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

BrainMates

AUGUST 3, 2020

The same can be said about figures like time spent on page (unless you’re Netflix or a publisher), number of downloads or number of page views. A lot of product analytics tools or data aggregators charge based on monthly volume of events. Share what’s on the roadmap and what kind of problems you’re trying to solve.”.

Data Visualization 52

Data Visualization Analytic Tools Product Research Customer Feedback 52

DISQO

AUGUST 2, 2017

When it comes to building digital products, there are essentially two ways to get feedback and iterate. In a world in which every single feature idea undergoes some validation exercise before being added to the roadmap, you would expect somewhere near a 1:1 relationship between frequency of code releases and experiments.

Product Research 40

Product Research Customer Experience User Testing Reporting Tools 40

DISQO

AUGUST 2, 2017

When it comes to building digital products, there are essentially two ways to get feedback and iterate. In a world in which every single feature idea undergoes some validation exercise before being added to the roadmap, you would expect somewhere near a 1:1 relationship between frequency of code releases and experiments.

Product Research 40

Product Research Customer Experience User Testing Reporting Tools 40

DISQO

FEBRUARY 24, 2020

Product development moves fast, but customer preferences move faster: 60% of respondents say direct customer feedback was the source of their best product and feature ideas, but most say they don’t conduct enough user research on a daily, weekly, or monthly basis.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52