airfocus

JULY 26, 2023

Discover the untapped potential of public-facing roadmaps in the world of SaaS companiesm and learn how it can actually position your team and product for success while building stronger customer relationships and trust.

Roadmap 52

Roadmap Positioning 52

The Product Cafe

JULY 26, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. ☕ Thanks for reading ProductCafé Newsletter ☕️! Subscribe for free to receive new posts and support my work. “The designers are equal to the product managers, actually we got rid of the classic product management function.

ChatGPT 52

ChatGPT Data Visualization Analytic Tools Feedback Software 52

Product Culture

JULY 26, 2023

To gain alignment on your roadmap, meet your stakeholders early and often. This ensures that stakeholder feedback is delivered early enough for co-creation of the problems, priorities, and possible solutions on that roadmap. We like this planning chart below: Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly 2 Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receiv

Roadmap 52

Roadmap Feedback Software Naming Information 52

Crafty CTO

JULY 26, 2023

I’ve loved a lot of New Microsoft (GitHub, VS Code) and since I’m on macOS + Linux, and have avoided installing Microsoft apps, hadn’t been exposed to that side of the company for years. Recently, though, I’ve installed Office (client driven need), Teams (hoping the native Mac app would be better than running Teams in a browser), and Edge (to work with Bing Chat).

Positioning 52

Positioning 52

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Data Visualization

Gainsight

JULY 26, 2023

In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and expand their customer base are poised to survive and beat the downturn. This means you need to prioritize customer experience and value so your customers continue to do business with you. So, how do you ensure you’re delivering on both, especially with limited resources?

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Gainsight

JULY 26, 2023

Well defined customer touch points are the foundation of a strong digital experience with your product. And as the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Let’s start with the basics. What’s the difference between a customer journey and a user journey? The terms ‘customer’ and ‘user’ are sometimes used interchangeably—but each has a distinct set of priorities and needs when it comes to their digital experience with your busine

Customer Experience 52

Customer Experience Webinar Events Strategy 52

Crafty CTO

JULY 26, 2023

OpenAI was one of many who attempted to build an AI tool to detect whether a given document was AI generated. Announced in a blog post on January 31st, OpenAI quietly pulled the plug a few days ago, not with a new announcement but rather by adding a note on the top of that January post: As of July 20, 2023, the AI classifier is no longer available due to its low rate of accuracy.

User Testing 52

User Testing Research Software Feedback Software Document 52

Gainsight

JULY 26, 2023

Whether you call it product-led, customer-led, or digital-led, cohesive user journeys in your product are key to successful product and overall customer experiences. Cohesive journeys allow your users to receive communications that align across the board (from initial purchase, to onboarding, to CSM outreach, to in-app guidance) and promote a single message, purpose, and value about your product.

Customer Experience 52

Customer Experience Reporting Tools Education Messaging 52

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. In this article, we delve into the world of customer-focused companies, with the five customer-centricity examples—and we explore strategies that have won them consumer praise and undying loyalty.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing