TSIA

APRIL 25, 2014

Field and support organizations are challenged today to replace traditional service offerings, whereby technical services are provided for a fixed price, to new models where technical services revenues are earned by delivering positive customer outcomes. The most challenging problem is a short-term financial one. As the operating models transition, the service organization finds itself unable to deliver short-term financial commitments, as well as generate the investment dollars needed to enable

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Positioning 40

SidsAvenue

APRIL 10, 2014

The African Safari Its year 300 BC, tribal people in a remote village in modern Africa are in a state of shock. They are mourning the death of a young man and his uncommon death. The tribal community is aware of people dying natural death, people dying while hunting, people dying in inter-community fights But they could not imagine somebody dying of drinking a liquid that is not poison.

Naming 40

Naming Technical Review Events Technology 40

UserTesting

APRIL 30, 2014

This morning at f8 , Facebook announced that it has selected UserTesting to be a partner in its FbStart program , which helps small mobile app startups build, test, launch, and scale their products. Developers who participate in the program … The post Facebook and UserTesting Join Forces to Help App Developers Succeed appeared first on UserTesting Blog.

Development 20

Development Startups Product Research Blog 20

TSIA

APRIL 24, 2014

Seeing ourselves as others see us is a gift. And customer experience mapping (CEM) gives us all the power to do it! All it takes it stepping away from your desks for a while—and some empathetic imagination.

Customer Experience 40

Customer Experience 40

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Data Visualization

TSIA

APRIL 17, 2014

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the view all posts in this series.

Reporting Tools 40

Reporting Tools Blog Management Management 40

TSIA

APRIL 4, 2014

Losing customers is not a good thing, so many vendors actively try to fix churn, often by “saving” customers who have failed to renew. But churn is a downstream issue: Customers leave because they fail to find value in the products or services. Once they decide the value is not there, saving them is unlikely, even with significant financial concessions.

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TSIA

APRIL 2, 2014

In part one of this five-part mini-series outlining five key practices of a successful managed service provider (MSP), I discussed “ A Well-Defined and Documented Managed Services Strategy.” Any business without a well-documented business plan is a “bad experience for all involved,” just waiting to happen. A critical part of strategy execution is knowing exactly what product you want to bring to your customers.

Document 40

Document Customer Experience Strategy Management 40

TSIA

APRIL 2, 2014

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the entire series so far.

Reporting Tools 40

Reporting Tools Blog Management Management 40

UserTesting

APRIL 30, 2014

This morning at f8 , Facebook announced that it has selected UserTesting to be a partner in its FbStart program , which helps small mobile app startups build, test, launch, and scale their products. Developers who participate in the program … The post Facebook and UserTesting Join Forces to Help App Developers Succeed appeared first on UserTesting Blog.

Development 20

Development Startups Product Research Blog 20

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

UserTesting

APRIL 1, 2014

One decision can change the course of your life and each one of us makes thousands of decisions everyday. But making decisions can be hard. With UserTesting’s brand new mobile app, Query, it doesn’t have to be. By harnessing the … The post New Mobile App: Crowdsource Your Decisions with Query by UserTesting appeared first on UserTesting Blog.

Crowdsource 20

Crowdsource Branding Blog 20

UserTesting

APRIL 1, 2014

One decision can change the course of your life and each one of us makes thousands of decisions everyday. But making decisions can be hard. With UserTesting’s brand new mobile app, Query, it doesn’t have to be. By harnessing the … The post New Mobile App: Crowdsource Your Decisions with Query by UserTesting appeared first on UserTesting Blog.

Crowdsource 20

Crowdsource Branding Blog 20