Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Mind the Product

JULY 13, 2021

In this post, Lauri, senior product manager at Printify, shares some insights on how success is measured at Printify, one of the fastest-growing print-on-demand marketplaces in the world. You will learn tips and techniques that you can apply to your daily product management practices. What do we do and why does it matter? Our goal [.] Read more » The post A case study – measuring product manager success at Printify appeared first on Mind the Product.

Product Management 201

Product Management Product Manager Management Management 201

The Accidental Product Manager

JULY 12, 2021

Pop-up product managers have to be quick on their feet Image Credit: Metropolitan Transportation Authority of the State of New York. As product managers we are always being told that we need to better understand our customers. We believe that if we were to truly understand them, then we would know how to offer them the products that they want, when they want them, and where they want them.

Product Management 65

Product Management Product Manager Customer Experience Data Visualization 65

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. And many organizations, unfortunately, don’t make it any easier. For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. Less than 1% have documented competencies with scorecards for rating performance. But if you don’t have a map for your career, then how do you know where you’re going?

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

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Data Visualization

The Product Coalition

JULY 11, 2021

The engineering team showcases their work in a demo to other stakeholders. Everyone else, including the product manager, tend not to… Continue reading on Product Coalition ».

Product Management 181

Product Management Product Manager Demo Management 181

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Even if we’re just talking about a mobile app in the grand scheme of a much larger company, customer retention is a major health indicator and can provide valuable insight into the overall customer experience.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Intercom, Inc.

JULY 15, 2021

Marketing teams are under constant pressure to find creative ways to generate more leads for sales teams. Over the past few years, marketers have learned one of the most effective methods for lead generation is engaging with prospective customers while intent is high, like when they’re browsing the website or perusing the pricing page. However it’s quality – not quantity – that’s most important when it comes to accelerating your sales pipeline.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

The Product Coalition

JULY 12, 2021

In most companies, product discussions are about features. But features are bricks in a wall, a means to an end. What matters is what you… Continue reading on Product Coalition ».

Product Management 179

Product Management Product Manager Management Management 179

Mind the Product

JULY 15, 2021

Day one at #mtpcon Digital Americas was a difficult act to follow. However, today we saw even more inspiring and engaging speakers with topics ranging from product inclusion, product experiment, and developing a collaborative culture. Throughout the day we even had a bit of spare time for yoga and chit-chat in the breakout sessions. Here [.] Read more » The post What we learned at #mtpcon Digital Americas: Day 2 appeared first on Mind the Product.

Development 181

Development Product Management Product Manager Management 181

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

The Product Guy

JULY 11, 2021

Present! Present! Present! Present! Present! Present! Did we mention you should do more presenting to be a better product manager? Watch and learn more from product management expert, Mihaela Draghici.

Presentation 158

Presentation Product Management Product Manager Management 158

Intercom, Inc.

JULY 14, 2021

When you’re part of a team, you adopt the goals, objectives, and priorities of that team. As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.

Engineering 151

Engineering User Testing Technical Review Document 151

The Product Coalition

JULY 13, 2021

Marketing opens up an infinite number of interpretive possibilities and is crucial for the success of any business. This can sometimes be seen as a major disadvantage for your company and your product, but with the right methods, you can successfully control the behavior of your target audience. In this article, we take a look at 6 different phenomena that help you reach your target group in an effective way. 1.

Customer Experience 173

Customer Experience User Testing Presentation Events 173

Mind the Product

JULY 16, 2021

In this #mtpcon Digital Americas keynote, Nikkia Reveillac, Former Head of Research, Twitter looks at why EQ is the key ingredient in the highest performing product development teams. Watch the video to see Nikkia’s talk in full (Mind the Product members can also watch the recordings of all our #mtpcon Digital Americas talks here). Or read [.] Read more » The post The importance of EQ for product development teams by Nikkia Reveillac appeared first on Mind the Product.

Development 180

Development Product Research Product Management Product Manager 180

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Product Innovation Educators

JULY 12, 2021

Tips for product managers to communicate so people remember. We are about to have an important discussion on how to communicate in a way that makes people remember what is im portant. That is communicating to influence others and build networks to help you accomplish your product objectives. Helping us do that is our guest, Tina Frey Clements. She believes that a company’s success is directly related to the engagement of its people.

Automotive 118

Automotive Product Management Product Manager Management 118

Nir Eyal

JULY 11, 2021

The post Timeboxing: The Most Powerful Time Management Technique You’re Probably Not Using appeared first on Nir and Far.

Management 145

Management Management 145

The Product Coalition

JULY 15, 2021

Many companies get stalled by indecision when faced with lots of options. This can be fatal — but there are simple tools to get you out of… Continue reading on Product Coalition ».

Product Management 157

Product Management Product Manager Management Management 157

Mind the Product

JULY 12, 2021

In this ProductTank Vienna talk, director of product management at Kununu, Johannes Mayer, illustrates the importance of having a company mission by explaining how things worked at Kununu in the past, the problems they faced, and how they solved them. Watch the video to see Johannes’ talk in full or read on for an overview [.] Read more » The post The importance of a compelling mission and a user-focused strategy by Johannes Mayer appeared first on Mind the Product.

Strategy 176

Strategy Product Management Product Manager Management 176

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User Testing

Johanna Rothman

JULY 14, 2021

Many managers feel the need to get more and more done. They feel pressure from customers and salespeople for more features or products. Or the managers might feel the need for more revenue. So they start many projects. When teams have too many projects, teams take longer to finish. This means all that pressure continues to increase. Some managers deal with this problem by slicing and dicing feature sets into smaller chunks of work.

Leadership 113

Leadership Customer Experience Naming Vision 113

ProductPlan

JULY 16, 2021

Acquiring a consensus on product direction remains the number one challenge for product professionals, according to ProductPlan’s 2021 State of Product Management Annual Report. The art of product leader communication relies on the concept of responsibility without authority. Product managers who follow this concept understand the responsibility to influence others to achieve the organization’s product goals.

Reporting Tools 108

Reporting Tools Onboarding KPIs Research Software User Friction 108

The Product Coalition

JULY 12, 2021

Social media platforms are a sure-fire way to make headway in the milieu of the digital world. Since, these platforms are paving a way for you to get brand awareness, credibility, and increased customer loyalty. But, attracting your targeted audience and sparking the interest in buying your product is not the end goal. Converting that interest into a lead is what your business needs.

User Friction 155

User Friction Software Review Advertising Customer Experience 155

Mind the Product

JULY 11, 2021

As we settle down on a Sunday in wake of an exciting week ahead with #mtpcon Digital Americas (July 14-15), we thought it was the perfect time to reacquaint ourselves with this talk by Dave Wascha on how product management has developed over the last 20 years. In this entertaining and insightful talk from Mind [.] Read more » The post 20 Years of Product Management in 25 Minutes by Dave Wascha appeared first on Mind the Product.

Entertainment 161

Entertainment Product Management Product Manager Management 161

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

TryMyUI

JULY 14, 2021

Image Source We live in a world where software is constantly being updated and developed. This means that there is an increasing demand for testing. However, if you are not using Kanban to manage your work – it can be difficult to keep up with the demand. That’s why we have created this blog post on how Kanban can help your company improve its software testing process.

Testing 105

Testing Blog Development Management 105

Userpilot

JULY 14, 2021

You may be wondering: “Why is Userpilot writing about Userpilot Alternatives?!” There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

JULY 14, 2021

There is a honeymoon phase with new ideas. Making commitments at this stage is very risky. Here’s how this works and how to avoid trouble. Continue reading on Product Coalition ».

Startups 154

Startups Product Management Product Manager Management 154

Mind the Product

JULY 14, 2021

Today at #mtpcon Digital Americas we learned a lot. Certainly too much to squeeze into this little post. But, as sharing is caring, we’ve plucked a few nuggets of wisdom to share with you as day one of our latest product conference comes to a close. 1. A lack of EQ is bad news In our [.] Read more » The post What we learned at #mtpcon Digital Americas: Day 1 appeared first on Mind the Product.

Product Management 152

Product Management Product Manager Management Management 152

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

ProductBoard

JULY 16, 2021

We’re excited to share that Productboard has been recognized by Comparably across three separate honors — best CEO for diversity, best leadership, and best opportunity for career growth. These awards from Comparably, a website dedicated to workplace transparency. Rankings are based on employee evaluations, which rate a number of cultural aspects in the company, including satisfaction with pay.

Leadership 98

Leadership 98

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? A simple Google search will lead you to numerous articles listing every possible metric out there. But can you set aside enough hours in a day to track and analyze them all? Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

The Product Coalition

JULY 13, 2021

For working professionals who are trying to break into Product Management, I have a piece of advice that I always come back to. Continue reading on Product Coalition ».

Product Management 155

Product Management Product Manager Management Management 155