Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

svpg

OCTOBER 4, 2022

Even though I have been writing consistently about product now for more than two decades, including a few books, I have thus far managed to avoid using the term “product sense.” That was not an accident. I have always disliked the term, and I especially dislike the implications. But for whatever reason, a lot more. The post Product Sense Demystified appeared first on Silicon Valley Product Group.

Books 100

Books Management Management 100

Mind the Product

OCTOBER 4, 2022

In this Guest Post, Nick Chasinov, founder and CEO of Teknicks discusses why product marketers should transition from the funnel model to growth loops. [.] Read more » The post When it comes to product growth, the traditional funnel model is no longer enough appeared first on Mind the Product.

Product Marketing 169

Product Marketing Marketing Product Management Product Manager 169

The Product Coalition

OCTOBER 4, 2022

“The cost of mediocrity is disappointment.” — William Arthur Ward The excitement was palpable. Did I get it? Or would it be a disappointing Christmas? The snow outside was deep. The windows were frosted over. The wood-burning stove was roaring. A beautiful scene, yet all I could think of was that toy. Like the movie A Christmas Story and Ralphie’s quest for a bb gun, I had dropped as many hints as possible — although my ask was less dangerous.

User Testing 147

User Testing Product Research Customer Experience Customer Feedback 147

Advertisement

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Through renewals and expansion, CS boosts the bottom line by driving Net Revenue Retention (NRR)—a critical metric for SaaS organizations. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

Product Talk

OCTOBER 5, 2022

As you start to adopt the continuous discovery habits, it’s easy to get overwhelmed by how much stuff you generate. What do I mean by “stuff”? Opportunity solution trees , experience maps, interview snapshots, interview notes and recordings, story maps , assumption maps, assumption test plans , and results. Inevitably, you might start to wonder, “How should I keep track of all of this stuff?

Product Research 196

Product Research User Testing Reference Customer Experience 196

Mind the Product

OCTOBER 5, 2022

In this week's episode on The Product Experience, Lily and Randy take a trip down memory lane to the best words of wisdom on OKRs from a range of product experts on the podcast. Tune in to listen to actionable insights from Storm Fagan, Todd Olson, Petra Wille, and more! [.] Read more » The post Let’s talk about OKRs – The Product Experience appeared first on Mind the Product.

146

146

UX Studio: Product Management

OCTOBER 7, 2022

When you have an idea in mind, you might feel the urge to create it in one sitting. But without a plan, research, test, and validation you might waste energy and money on developing something that’s not appealing to anyone. Sure, building an MVP can also feel like a waste of time, but trust us, it’s a proven method in the business world. Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform.

User Testing 75

User Testing Research Software Product Research Feedback Software 75

Gainsight

OCTOBER 6, 2022

As market conditions shift, the era of growth at all costs has come to an end , and investors now have their eyes on companies that are capable of scaling efficiently. . That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. But we didn’t stop there.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. The insurance industry falls under one of those sectors that are undergoing rapid digital transformation. It is true that the considerable amount of paperwork required in it cannot be executed over digital platforms. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mob

Data Visualization 180

Data Visualization Artificial Inteligence Development Technical Review 180

Mind the Product

OCTOBER 2, 2022

No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. [.] Read more » The post SUNDAY REWIND: No one is immune to cognitive bias appeared first on Mind the Product.

User Testing 155

User Testing Product Research Development Product Management 155

Sachin Rekhi

OCTOBER 4, 2022

Video: How Today's Product Builders Find Product/Market Fit. I recently had the opportunity to sit down with Fareed Mosavat, Chief Development Officer at Reforge, for a discussion on how today's product builders find product/market fit. We started by pointing out the shortcomings of the Lean Startup methodology, which remains the most popular approach to finding product/market fit today.

User Testing 138

User Testing Product Marketing Marketing Product Research 138

Intercom, Inc.

OCTOBER 6, 2022

We’ve got an update to share. Today, we announced that Eoghan McCabe, Intercom’s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition. Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands.

Vision 118

Vision Customer Experience 118

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Coalition

OCTOBER 2, 2022

Becoming a great product manager isn’t about acquiring hard skills. So what makes a great product manager? I remember when I joined an early stage startup and started to develop hard skills. I learned SQL and JavaScript to gain autonomy and engineers’ respect. While I learned the hard skills, the decisions we made weren’t better. We didn’t move faster, nor did the the team respect me more.

Product Management 140

Product Management Product Manager Feedback Software User Testing 140

Mind the Product

OCTOBER 7, 2022

This week’s Learnings from London takes us back a couple of years to an online talk from Benedict Evans, an analyst and former partner at Andreessen Horowitz, which fittingly looks at the impact of Covid on tech and at how it’s been the catalyst for explosive acceleration and experimentation. Ben says that today everyone is [.] Read more » The post Learnings from London: Tech and the new normal by Benedict Evans appeared first on Mind the Product.

Product Management 147

Product Management Product Manager Management Management 147

The Product Guy

OCTOBER 3, 2022

The future of product management may lie in solving the problem of unifying customer feedback from all around the globe. Watch and learn more from product management expert, Don Ross.

User Testing 120

User Testing Customer Feedback Product Management Product Manager 120

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. But no matter how isolating a management position can feel, you’re not going through it alone.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Advertisement

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

The Product Coalition

OCTOBER 1, 2022

Image by master1305 on Freepik Writing product requirements is the bread and butter of thousands of product managers or product owners worldwide. It’s how to communicate to developers what to build. Whether the medium is a ‘PRD’ (product requirements document), user story, or link to prototypes, there are endless ‘best practices’ and tips for how to do it best.

Information 136

Information Development Customer Experience Product Management 136

Mind the Product

OCTOBER 3, 2022

In an ideal world, product management and the rest of the business work together in a spirit of constant cooperation and collaboration. There’s no friction, everyone pulls together and works towards a universally understood common goal, and everyone is listened to and treated with respect – happy days. If that’s your reality – amazing. For [.

Product Management 138

Product Management Product Manager Management Management 138

Roy Madden

OCTOBER 6, 2022

Market Intelligence. Stay on top of new or changing regulations that affect your company. Stay on top of new or changing regulations affecting your company with Feedly’s AI Engine. Our new ‘ Regulatory Changes ’ Machine Learning model allows you to: Track the new laws that are affecting your market Monitor the regulations that are affecting new technologies Keep up with any regulatory and clinical trial developments in the biopharma industry.

Artificial Inteligence 116

Artificial Inteligence Research Software Product Research Engineering 116

Intercom, Inc.

OCTOBER 4, 2022

A few years ago, we published The Customer Retention Starter Kit which helped thousands of businesses retain more customers over the long term. Today, we’re launching a completely refreshed guide to help you engage, nurture, and retain more customers in the modern age. In today’s digital era, engaging and retaining the customers you have is easier and more efficient than winning new ones.

Customer Experience 118

Customer Experience Customer Feedback Download Messaging 118

Advertisement

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

The Product Coalition

OCTOBER 4, 2022

Product development is a pretty complicated process. It starts from understanding who your customers are, what are the pain points of the customers, coming up with solutions to resolve those pain points, and finally implementing those solutions. This might look very straightforward and it probably is but only when the teams are small. The moment teams start getting bigger some common problems start to appear.

Research Software 132

Research Software Product Management Product Manager User Friction 132

Userpilot

OCTOBER 4, 2022

Sustainable growth is the biggest priority for any SaaS business that wants to succeed. Building compounding growth loops will help get you there. It’s what companies like Dropbox, Loom, and Slack did to get to where they are today. In this article, we’ll cover: What growth loops are and what makes them so effective. The different types of growth loops and their intended benefits.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Dragonboat

OCTOBER 3, 2022

Executive Summary While simultaneously reading the book, CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, and watching each of Dragonboat’s CPO Series webinars, I made a few valuable connections between how top-performing CEOs handle company resource allocation decisions and what chief product officers (CPO), or any CxO, can learn from […].

Webinar 98

Webinar Books Management Management 98

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Product Coalition

OCTOBER 2, 2022

As product managers, we can’t succeed without others agreeing with our direction and doing their part. Meetings are an important tool in that mission. First, you need to prepare and understand what is the desired outcome of that meeting. But then comes the hard part — how to get everyone onboard? Here are some guidelines for how to run the meeting itself and get to the outcome you want.

User Testing 128

User Testing Customer Experience Enterprise Strategy 128

Product Innovation Educators

OCTOBER 3, 2022

Skills to move from product manager to Chief Product Officer. Today we are talking about the role of CPO, Chief Product Officer, and the skills and capabilities that help you move from product roles to a CPO role. Joining us is Rick Kelly, who is the CPO at Fuel Cycle. They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders.

Technical Review 93

Technical Review Research Software Finance User Testing 93

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. We’ve all been in this situation at least once: you open up a new website, and suddenly, you're bombarded with four different notifications simultaneously: a popup to accept cookies, a newsletter request banner, a live chat widget, and a banner ad.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98